(Jenna Belle)

LG Agrees To Cover Defective Dryer’s Parts, Changes Its Mind After Repair Visit

Gary’s household bought a washer and dryer made by LG, and the dryer has never worked correctly. That’s what customer service and repair services are for, though, right? So he came to an agreement with LG about splitting the cost of a technician visit and any repairs, with the company paying for parts and Greg covering the cost of labor. Then the technician came, and the company promptly changed its mind, leaving Greg to cover the whole repair cost. Greg is not pleased. [More]

Nexus 4 gravitational field

More Nexus 4 Phones Plummet To The Ground, Smash Themselves

Google is always innovating. They’ve brought us the beginnings of a consumer fiber network, smart glasses, driverless cars, and even bringing donkeys back to life. One little-known Google project is the Nexus 4 smartphone, which is unlocked, shiny, and comes with its own field of gravity that pulls it to the ground, violating all known laws of physics. Or so our readers tell us.

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That's hot.

I Am Not Happy With My LG Range Because Cookies Should Not Be Set On Fire

Cookies are made by baking them in a hot oven for a short amount of time. Generally, this does not involve setting them on fire, unless you’re Doug. Not because he and his wife are running exciting experiments in culinary gastronomy, but because their LG oven, purchased in 2011, is defective. It heated up above 625 degrees and the upper heating element wouldn’t turn off, resulting in flaming cookies and a family frightened for its safety. They hadn’t even been using the range for a year yet, but since they bought it in advance and stored it while their kitchen was renovated, the one-year warranty is up. [More]

Boom.

This LG Microwave Is The Ultimate In Disposable Appliances

Recently, I was surprised to learn that Goldstar and LG are the same company. LG stands for “Lucky Goldstar.” Gasp! This is no surprise to reader Jef, though, who has to keep ordering the same microwave over and over, and those microwaves come from either Goldstar or LG. Why has he bought four of the same microwave? Is he a landlord, a rich person with many houses, or an eccentric person who insists on having a microwave in every room? No. His problem is that the microwave in his kitchen keeps breaking down, sometimes just barely after the end of the original warranty.

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LG Admits Smart TV Without Working Remote Isn’t Very Smart, Offers To Replace It

LG Admits Smart TV Without Working Remote Isn’t Very Smart, Offers To Replace It

Earlier this week, we shared the story of reader Michael, who bought a pricey 3-D smart television from Amazon. His family thought it was pretty awesome until the set’s remote would no longer work. A few different repair teams weren’t able to make the TV and its remote work together permanently. Would he be left with a great big TV set that he couldn’t even use to watch YouTube videos? Sure, that’s a first world problem, but consumers deserve to get what they pay for. We posted about Michael and his TV. Coincidentally, after the post went up LG contacted him with a resolution. [More]

Smashed.

Nexus 4 Owners: Really Unlucky Or Just Really Clumsy

Earlier this week, we asked owners of Google’s new Nexus 4 smartphone whether they’ve found it exceptionally slippery. It was part warning, part user poll. Reader Blaine thought that his phone got all smashed up after falling off an ironing board in a way that sort of defies the laws of physics because of its curved back and super shiny surface. Sad Nexus owners wrote in, but so did tech fans who wanted to defend the honor of Google and manufacturer LG. The consensus? Don’t put your phone on a non-flat surface, and accessory makers really need to hurry up with those bumper cases. [More]

My LG Smart TV Is Pretty Stupid Without The ‘Magic’ Remote Control

My LG Smart TV Is Pretty Stupid Without The ‘Magic’ Remote Control

Here’s the problem with smart TVs that I had never thought of: they depend heavily on the remote controls that come in the box. That’s a lesson that Michael has learned the hard and expensive way. The “magic” remote that came with his 47-inch LG smart TV won’t work. That’s not very magical. Years ago, if your remote control didn’t work, the worst-case scenario was that you would have to get up off your rear end to adjust the volume or change the channel. In the case of Michael’s TV, he can’t use any of the Internet features without that specific remote. You know, the thing that distinguishes a smart TV from other, stupider TVs. Update: LG is sending Michael a new television. [More]