Secret Santa Picks Up Kmart Customers' Layaway Tabs

Secret Santa Picks Up Kmart Customers' Layaway Tabs

This time of year, it’s not out of this world to hear about generous folks going around and dropping coins in parking meters or picking up a round of drinks for strangers at the bar. But some truly secret Santa has helped out three Michigan Kmart customers by picking up their layaway tabs. [More]

Kmart Reportedly Sold "Modern Warfare 3" Early, Buyers Look To Flip Games Online

Kmart Reportedly Sold "Modern Warfare 3" Early, Buyers Look To Flip Games Online

Some Kmarts were rumored to have started selling Call of Duty: Modern Warfare 3 this week, days in advance of its release date next Tuesday. The snafu was apparently due to mislabeled boxes that led managers to believe the game could be stocked and sold immediately, and the sales have initiated a grey market in which the games are going for a significant premium online. [More]

Your Complaint Is Not Important At Kmart If You're 'Just A Customer'

Your Complaint Is Not Important At Kmart If You're 'Just A Customer'

Terrie finished up her shopping at her local Kmart and headed for the checkout. She was horrified to see that each open checkout had at least dozen customers in line, and the store had no intention of opening any more. When she inquired about making her purchase at the jewelry counter or opening some more registers, she learned exactly how important customers are to this particular store. [More]

Why I Won't Ever Go Back To Kmart

Why I Won't Ever Go Back To Kmart

Everyone has those moments as a consumer where we say, “Screw you guys, I’m not coming back.” For M., that moment came for her at Kmart when she came back to pick up a refill and learned that in order to take part in Kmart’s $10 for a 90-day supply generic drug program, she would need to enroll in the discounter’s new Kmart Pharmacy Prescription Savings Club for only $10 per household per year. M. chose instead to transfer her prescriptions to one of the many pharmacies offering the same price for her generic drugs, without having to sign up for any memberships. [More]

What Do You Think Of The Stores-Within-Stores Trend?

What Do You Think Of The Stores-Within-Stores Trend?

These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It’s a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? [More]

Kmart Doesn't Remember That It Sold These Shirts Without Ironclad Receipt Evidence

Kmart Doesn't Remember That It Sold These Shirts Without Ironclad Receipt Evidence

Roger is stuck with some clothes that relatives bought him for Christmas that don’t fit. Did these relatives cut the tags off? Buy him shirts from an obscure store with only a few locations? No. The shirts come from Kmart, which has so much trouble remembering its own recent inventory that they’ve deleted all trace of this recent merchandise from their systems and can’t take the shirts back. [More]

Why It Sucks To Be Sears Right Now

Why It Sucks To Be Sears Right Now

Five years after their merger, how are Sears and Kmart faring? Not so well. The company faces deteriorating stores in near-abandoned malls, fierce competition in nearly every category, locations that were prime retail space in about 1974, and snarky consumer bloggers that mock the company at every turn. Oh. [More]

Kmart's Online Doorbuster Is Kind Of A Bust

Kmart's Online Doorbuster Is Kind Of A Bust

Maybe Kmart is now a massive anti-capitalist prank like its sibling store, Sears. They appear to sell things, and taunt consumers with sales and deals, but refuse to actually sell things to anyone. That would explain the advertised-but-defunct sale that Christina recently ran into. (Or a miscommunication between marketing and IT….but that’s way less fun.) [More]

Emailing Sears CEO Gets Broke Socket Wrench Replaced

Emailing Sears CEO Gets Broke Socket Wrench Replaced

One of our readers works in automotive repair, using a set of Craftsman tools he inherited from his pops. The tools have a lifetime guarantee, so he was shocked when after his 1/8th inch socket split he went into Kmart and they said, “Oh, no you have to go to Sears to do that.” (Kmart and Sears merged in ’05). So he did, by emailing the CEO of Sears. [More]

Kmart Warns Spanish Speakers Not To Open Stuff Before They Buy

Kmart Warns Spanish Speakers Not To Open Stuff Before They Buy

Kmart scientists have discovered that everyone who opens products and leaves them on shelves can read Spanish, so a Maryland store has cleverly posted this sign to warn stuff-openers to ceasendesisto. Silly Patrick, who spotted the appropriate and in-no-way-insensitive signage, takes issue with its posting: [More]

How To Get The Best Deals At 10 Major Retail Chains

How To Get The Best Deals At 10 Major Retail Chains

Everyone wants a bargain, which is why more Americans shop at discount chains like Target and Walmart than at any other type of big store. But a new survey of more than 30,000 subscribers by the Consumer Reports National Research Center reveals that folks are also finding low prices at department stores, warehouse clubs, and general-merchandise retailers. We recently reported on why consumers shop where they do. [More]

Sears Settles Lawsuit Alleging Pricing Fraud

Sears Settles Lawsuit Alleging Pricing Fraud

Sears paid out $1 million to settle a civil lawsuit with six California counties that accused the retailer of charging customers more for products than the advertised prices. [More]

Kmart Wants To Tape Your Video Game Reviews To Display Cases

Kmart Wants To Tape Your Video Game Reviews To Display Cases

Non-gamers who cruise video game aisles looking for gifts are bewildered at the strange sights from the lineup of game boxes. Kmart is asking gamers to help out those customers by submitting user reviews that they’ll post near games in the store. [More]