(Fox Orlando)

Thieves Smash Chase Branch, Drive Off With Entire ATM

“Needless to say, you’re not going to be able to use this ATM this morning,” observed a TV reporter standing in front of the Orlando, Florida Chase branch where an automated teller machine was ripped from the building. No. No, you’re not. [More]

(LincolnStein)

What Are America’s Most Damaged Brands Right Now?

How mighty brands fall. Bad leadership, bad planning, a run of bad products: any of these can damage a brand in a short amount of time, and it can take years to recover: if, indeed, the brand recovers at all. What brands are the most battered in the United States right now? 24/7 Wall Street rounded them up, based on which publicly-traded major companies are currently dealing with aggressive competition, reputation disasters, and a lack of direction. [More]

The face of a winner

Congratulations, Jamie Dimon, You’re The Sexiest CEO In America!

The last week has been great for Jamie Dimon, CEO of JPMorgan Chase, or would be if he were a regular reader of Consumerist. Last Thursday, our readers voted his company to be less terrible than Bank of America in our annual Worst Company in America tournament. Today, our readers declared him to be the official Sexiest CEO in America! [More]

(epicharmus)

JPMorgan Chase Site Hit By Cyber Attack That Kept Some Users From Accessing Accounts

Banks are no strangers to cyber assaults on the sites customers use to access accounts, and it appears JPMorgan Chase was the most recent victim of such an attack yesterday. The bank said last night it was working to restore normal service after an unspecified amount of down time during the day. [More]

(Digiart2001 | jason.kuffer)

Why Does Chase Keep E-Mailing Me About My Closed Non-Zombie Account?

Elizabeth wishes that Chase would stop sending her emails. They’re not spam, exactly: she used to be a customer. But she’s getting e-mails as if she still had accounts there, and she closed hers more than a year ago. She was afraid that it has gone zombie: that is, that it’s been mysteriously re-opened without her permission to make unwanted payments and devour her credit score. [More]

(pic-nerd)

How A Tip From Consumerist, A Credit Card, And Some Determination Got Me A Brand-New Nook

Kyle really liked his Nook…until it decided to freeze up and no longer work. He was unhappy: it was only two months out of warranty, and he didn’t like the only option that Barnes & Noble presented: trading the non-working device in for a relatively small discount on a brand-new replacement. He had purchased a lot of books he uses every day for work on the Nook platform, and decided to take a loss on those and get a Kindle instead. Unhappy with the whole experience, he vented to us about it. [More]

(Travelin' Librarian)

If All You’ve Got Is $17 In Your Account New ATMs Will Oblige With $1 And $5 Bills

For anyone who’s ever had to take out $40 at an  ATMwhen all you really needed was $25 and maybe your account balance is low enough that the higher amount causes a sticky situation, get excited. There are reportedly hundreds of new ATMs dotting the country that now dispense $1 and $5 bills so you can grab exact change when you need it. [More]

(frankieleon)

Exec Who Looked Other Way As Countrywide Sold Off Bad Mortgages Is Now Running Chase’s Foreclosure Review Dept.

The federal government recently filed a lawsuit over a Countrywide scheme dubbed “The Hustle” that removed impediments to a mortgage approval so the company could sell as many mortgages as possible to Fannie Mae and Freddie Mac. Now comes news that a Countrywide exec who ignored warnings about the Hustle is currently running Chase’s foreclosure review initiative. [More]

Report: The Government Is Going To Start Busting Heads Over Money-Laundering At Big Banks

Report: The Government Is Going To Start Busting Heads Over Money-Laundering At Big Banks

If big banks weren’t at the root of so many problems, maybe we’d be starting to feel the tiniest bit bad for all the trouble they’ve been getting into lately with authorities. But yeah, we don’t feel the slightest twinge of sympathy that regulators are reportedly about to start cracking down on a few big banks for money-laundering. [More]

Chase Customers: Did The Bank Ever Re-Open Your Closed Account?

Chase Customers: Did The Bank Ever Re-Open Your Closed Account?

Over the lifetime of Consumerist, we’ve written a number of stories about so-called zombie bank accounts, where a consumer finds out their closed account has been re-opened without their knowledge or approval, usually after some third party attempts to make a direct deposit or debit on the dead account. If you were a Chase bank customer and your account was resurrected from the grave, we’d like to hear from you. [More]

Banks Working On Linking Up Their Payment Systems To Make Person-To-Person Mobile Transfers Easier

Banks Working On Linking Up Their Payment Systems To Make Person-To-Person Mobile Transfers Easier

The way younger generations are glued to their smartphones, there’s almost nothing they can’t do with the swipe of a touch screen. Old-fashioned things like writing checks or even paying a roommate with cash is such a bother to some, but yet transferring money to other people with apps hasn’t really caught on like the banking industry figured it would. That’s why the nation’s big four are discussing how they can link up their payment systems to make it easier for consumers to send money via mobile devices or even emails. [More]

Study Says 800K Homeowners Should've Avoided Foreclosure But Big Banks Messed It All Up

Study Says 800K Homeowners Should've Avoided Foreclosure But Big Banks Messed It All Up

Getting a mortgage modification has been hard enough for homeowners, what with disorganized big banks not having enough well-trained people on staff to deal with the necessary ins and outs of the process. But a new study says that things should’ve been easier under the Home Affordable Modification Program and resulted in 800,000 fewer foreclosures than we ended up with. [More]

Chase Is Now Surprising People With Mortgage Adjustments

Chase Is Now Surprising People With Mortgage Adjustments

While we’ve seen many a story during the last few years of people stuck chasing their tail in an attempt to get a mortgage modification from their lender, some Chase customers are now finding out they’ve gotten a loan adjustment without ever having to lift a finger. [More]

A Chase Bank Teller Makes A Mistake, I Spend The Long Weekend $2,300 Overdrawn

A Chase Bank Teller Makes A Mistake, I Spend The Long Weekend $2,300 Overdrawn

Jason began his holiday weekend with an unpleasant surprise. When he checked his bank account on his iPad, he saw that it was overdrawn. It was overdrawn by a lot. More than two thousand dollars. Jason hadn’t made any huge withdrawals from his account, and neither had any other authorized person. Was he the victim of identity theft? Fraud? ATM skimmers? How could someone take out money that wasn’t there? It turns out that it was quite easy: it just required a one-digit error in the account number. [More]

Survey Says: We Apparently Can Get Some Satisfaction From Credit Cards

Survey Says: We Apparently Can Get Some Satisfaction From Credit Cards

Despite the horror stories and the trials and tribulations we endure every day with banks, consumers are still getting some satisfaction (as opposed to no, get it) from our credit cards. In fact, we’re more well pleased with our cards than we have been at any time in the last six years. This sense of contentment seems simply to stem from the fact that banks have settled on terms for the cards stopped hitching up fees. [More]

Chase Won't Stop Calling For My Dead Mom Every Day At 4 A.M.

Chase Won't Stop Calling For My Dead Mom Every Day At 4 A.M.

For the month of August, consumer advocate Christopher Elliott will occasionally be sharing some of the questions and problems he receives from readers. In this week’s case, Kimberly says a day doesn’t go by that Chase bank’s auto-dialing system doesn’t call her at 4 a.m. with automatic account notifications for her mother, who happens to have been dead for two years. Can anyone put an end to the hassle? [More]

Chase CEO Wants You All To Know "We Live In A Free. Fucking. Country."

Chase CEO Wants You All To Know "We Live In A Free. Fucking. Country."

Jamie Dimon is many things. CEO of JPMorgan Chase. Crusader for the rights of banks. Self-proclaimed “defender of the truth.” A living, breathing, F-bomb-dropping reminder that we don’t live in the Soviet Union. [More]