Cintra Wilson set out to write a lighthearted, snarky article about the arrival of J.C. Penney in Manhattan for her “Critical Shopper” series, and somehow ended up insulting nearly everyone who read the article. Those who took offense included, but were not limited to: overweight people, tourists, plastic mannequins, people who are attuned to rampant classism, residents of “middle America,” diabetics, and anyone who has ever found an attractive article of clothing at a J.C. Penney.
Hey, JCPenney, an asterisk isn’t a get-out-of-jail-free card. You can’t just say anything you want and then asterisk it away into meaninglessness. Here, we’ve fixed it for you.
Reader psionix bought some PJ’s from JC Penney for his wife and, upon checkout, chose not to receive any emails from JC Penney. The retailer then emailed him to let him know that they won’t be emailing him, and asked him to fill out a survey on why he didn’t want to receive any emails from them. Here’s what they sent:
This is rumor only, folks, but a tipster tells us that JC Penney plans on closing 11 stores this year, and that they’re freezing salaries on all employees. The retailer isn’t doing as badly as some of its competitors—it has no debt maturing in 2009, for example, and plans to have $2 billion in cash on hand at the end of this month—but considering CEO Mike Ullman has said he’s planning business conservatively for 2009, it wouldn’t be that surprising if it turns out to be true.
JC Penney slashed its forecast today. The retailer blamed the economic slowdown for its poor sales performance.
“J.C. Penney counts half of American families as its customers, and they are feeling macroeconomic pressures from many areas … [and] the sharp decline in sales is reflective of these trends. While the economic stimulus package may provide some temporary benefit, we expect the continuation of a difficult environment over the course of 2008.”
As I recall, you did something on useless Sports Authority coupons. JC Penney is no slouch either. From one I got in the mail:
Yesterday I was shopping at JCPenny in Cary, North Carolina. Was browsing through some of the racks, picking up some new outfits for work, when an employee approached me to ask if I needed any help. I told him no thanks, and then he said to me “Well, the Big and Tall section is over there” and points me to a different part of the store…
The American Customer Satisfaction Index has released its latest scores of retail businesses, so we thought we’d take a look at the department store rankings by constructing a handy graph. When it comes to customer satisfaction, apparently Dollar General is doing something right—and Wal-Mart, as usual, is doing lots of things wrong.
Ladies and Gentlemen… Boys and Girls… The final tally for lead recalls is in.
Walmart will offer 10 to 50 percent discounts on 16,000 items to boost sales during the lucrative back-to-school season. The cuts are part of Walmart’s broader plan to abandon its pursuit of the upscale market, which “confused customers,” and return to its core business of undercutting competition and instigating price wars.
Mouse Print’s got a roundup of some of the stricter return policies.
They’re coming through hot and heavy now.
Continuing our foray into the consumer macabre, a reader complains about being dead.
Whilst flipping through the Sunday circulars, reader Thomas B. was surprised to see JC Penney’s new clothing line called, “a.n.a. : A New Approach.”