Confessions Of A Department Store Credit Card Upseller

Confessions Of A Department Store Credit Card Upseller

J works at JC Penney and isn’t comfortable with what he describes as the company’s conniving ways of convincing customers to apply for awful credit cards they don’t need. [More]

JCPenney Switching To Priceless Catalogs

JCPenney Switching To Priceless Catalogs

When JCPenney killed off its traditional Big Book catalog last year, the result was a drop in sales on its website, says the retailer’s chairman. Based on that successful strategy–wait, what?–JCPenney says it’s killing off its remaining 12 specialty catalogs as well. Instead, it will start mailing out thinner “look books,” which will contain a subset of merchandise and no prices. [More]

Christmas Comes Early To JC Penney

Christmas Comes Early To JC Penney

You know it’s too early for Christmas decorations when even the people who are paid to be prematurely cheery admit it’s way too early to get geeked up for the holiday. [More]

How To Get The Best Deals At 10 Major Retail Chains

How To Get The Best Deals At 10 Major Retail Chains

Everyone wants a bargain, which is why more Americans shop at discount chains like Target and Walmart than at any other type of big store. But a new survey of more than 30,000 subscribers by the Consumer Reports National Research Center reveals that folks are also finding low prices at department stores, warehouse clubs, and general-merchandise retailers. We recently reported on why consumers shop where they do. [More]

Man Convinces JCPenney To Honor Online Price

Man Convinces JCPenney To Honor Online Price

Gerry and his wife tried to buy a pair of sneakers that the JCPenney website had listed on sale. While other products were marked “online only,” this particular pair of sneakers was marked “also in stores,” so the couple assumed that the price would be the same. Naturally, the store’s employees refused to see the logic of this argument. [More]

Shoplifter Forgets Baby

Shoplifter Forgets Baby

A note to shoplifters: When doing your thing, don’t leave behind any item that could incriminate you, such as, say, your 10-month-old infant. [More]

Shrink Ray Hits JCPenney Clothing Now, Too?

Shrink Ray Hits JCPenney Clothing Now, Too?

Kyle just wrote to us that the 36″ sleeve on a Large Tall sweatshirt from JCPenney has been reduced to 35″. It’s not just a manufacturing accident, because the new length is printed in the retailer’s sizing charts. But Kyle says for years he’s had no problem with JCPenney shirts, and that this all started happening within the past year or so. [More]

JC Penney Destroys Unsold Clothing On Orders From Ralph Lauren

JC Penney Destroys Unsold Clothing On Orders From Ralph Lauren

H&M went through public shaming when they were caught shredding and throwing away brand-new merchandise instead of donating it to charity. Now a JC Penney store in Pennsylvania has reportedly done the same thing. Company representatives admitted to the Pittsburgh TV station that exposed the destruction of merchandise that this is official company practice, but only for items from the Penney’s-exclusive Ralph Lauren Living line. [More]

J.C. Penney and Home Depot Discover Strange New Concept Called "Customer Service"

J.C. Penney and Home Depot Discover Strange New Concept Called "Customer Service"

Whaaaaa? The Wall Street Journal says J.C. Penney and Home Depot have been investing in better customer service training, because apparently some egghead thinks it might increase sales. Penney started it back over the holiday shopping season, by giving cash bonuses to employees who improved their customer service scores. Home Depot should be rolling out some new improved customer interaction this month, where cashiers will ask if you found everything you needed and will call up the right department on your behalf if you didn’t. [More]

Watch Out, The J.C. Penney Security Guard Has A Gun!

Watch Out, The J.C. Penney Security Guard Has A Gun!

If security guards start carrying guns at department stores, I’m going to stop referring to them as rent-a-cops. Not because they’ve suddenly jumped up on my respect-o-meter, but because they might open fire. At a mall in Virginia last Sunday, a J.C. Penney security guard pursued a shoplifter into the mall parking lot and fired a gun into the air. The shoplifter was arrested, and the police confiscated the guard’s gun. The store won’t say whether it was owned by the guard or issued by management. [More]

JCPenney Tries Out Mobile Coupons In Houston Stores

JCPenney Tries Out Mobile Coupons In Houston Stores

If you live in the Houston area, you can now use your mobile phone to redeem coupons for JCPenney through a trial-partnership with Cellfire. You have to register with Cellfire in order to receive the promos via SMS or email, and if you register today you’ll receive a mysterious “$10 in$tant gift” [sic].

New York Times Wishes It Had Not Published "Snotty" JC Penney Review

New York Times Wishes It Had Not Published "Snotty" JC Penney Review

The NYT is now expressing regret over publishing Cintra Wilson’s “Critical Shopper” review of JC Penney’s new Manhattan store. The column was simultaneously hateful and boring, offering astute observations such as the fact that middle class people shop there and that the store carries clothes for the average-sized woman.

J.C. Penney In Manhattan Harbinger Of Fashion Apocalypse, Fat Suburbanites

J.C. Penney In Manhattan Harbinger Of Fashion Apocalypse, Fat Suburbanites

Cintra Wilson set out to write a lighthearted, snarky article about the arrival of J.C. Penney in Manhattan for her “Critical Shopper” series, and somehow ended up insulting nearly everyone who read the article. Those who took offense included, but were not limited to: overweight people, tourists, plastic mannequins, people who are attuned to rampant classism, residents of “middle America,” diabetics, and anyone who has ever found an attractive article of clothing at a J.C. Penney.

This JCPenney Coupon Doesn't Understand The Term "No Exclusions"

This JCPenney Coupon Doesn't Understand The Term "No Exclusions"

Hey, JCPenney, an asterisk isn’t a get-out-of-jail-free card. You can’t just say anything you want and then asterisk it away into meaninglessness. Here, we’ve fixed it for you.

JC Penney Emails You To Let You Know They Won't Email You

JC Penney Emails You To Let You Know They Won't Email You

Reader psionix bought some PJ’s from JC Penney for his wife and, upon checkout, chose not to receive any emails from JC Penney. The retailer then emailed him to let him know that they won’t be emailing him, and asked him to fill out a survey on why he didn’t want to receive any emails from them. Here’s what they sent:

Is JC Penney Going To Close Some Of Its Stores?

Is JC Penney Going To Close Some Of Its Stores?

This is rumor only, folks, but a tipster tells us that JC Penney plans on closing 11 stores this year, and that they’re freezing salaries on all employees. The retailer isn’t doing as badly as some of its competitors—it has no debt maturing in 2009, for example, and plans to have $2 billion in cash on hand at the end of this month—but considering CEO Mike Ullman has said he’s planning business conservatively for 2009, it wouldn’t be that surprising if it turns out to be true.

http://consumerist.com/2008/03/28/jc-penney-slashed-its-forecast/

JC Penney slashed its forecast today. The retailer blamed the economic slowdown for its poor sales performance.

“J.C. Penney counts half of American families as its customers, and they are feeling macroeconomic pressures from many areas … [and] the sharp decline in sales is reflective of these trends. While the economic stimulus package may provide some temporary benefit, we expect the continuation of a difficult environment over the course of 2008.”

[Wall Street Journal]

This JC Penney Coupon Is Very Versatile

This JC Penney Coupon Is Very Versatile

As I recall, you did something on useless Sports Authority coupons. JC Penney is no slouch either. From one I got in the mail: