JCPenney Accused Of Manipulating Google Searches

JCPenney Accused Of Manipulating Google Searches

It’s a constant battle for retailers to draw attention to themselves online, and JCPenney has been winning the fight due to some blatant search engine manipulation. [More]

What Do You Think Of The Stores-Within-Stores Trend?

What Do You Think Of The Stores-Within-Stores Trend?

These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It’s a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? [More]

Why Is JC Penney Unable To Send Me The Sizes I Actually Ordered?

Why Is JC Penney Unable To Send Me The Sizes I Actually Ordered?

For those of us who wear very unusual and/or large sizes of clothing, ordering clothes online is a thing of beauty and convenience. Unless you’re Matt, and JC Penney’s online fulfillment people are utterly unable to read the numbers on a pair of pants and put them in the correct box. Through multiple clothing orders, the retailer has been unable to send Matt the sizes that he actually requests–which I always thought was the entire point of ordering clothes online. [More]

JCPenney Opens Up The First Facebook Store

JCPenney Opens Up The First Facebook Store

JCPenney just snagged the “anchor store” spot on Facebook, becoming the first retailer to let shoppers purchase crap directly from their Facebook page application through a fully integrated e-commerce platform. [More]

JCPenney Denies Leaking Personal Info On Website, Doesn't Really Answer Our Question

JCPenney Denies Leaking Personal Info On Website, Doesn't Really Answer Our Question

On Friday, we brought you the story of John and his wife, whose personal info ended up in the shopping cart of another customer. Over the weekend, a rep for the retail store responded to Consumerist’s request for comment, even though they didn’t exactly answer the question we’d asked. [More]

Is JCPenney Giving Your Personal Info To Strangers?

Is JCPenney Giving Your Personal Info To Strangers?

Consumerist reader John is more than a little upset with JCPenney. He claims that the department store’s website is in such a state of disarray that shoppers’ sensitive, personal information is showing up in other shoppers’ accounts. [More]

JC Penney's Computer Won't Let It Hire me

JC Penney's Computer Won't Let It Hire me

A reader writes in about her frustrating experiences trying to get hired at a JC Penney salon. She spoke to her prospective boss and got the impression that she would be good to go, but the automated application system keeps throwing her curveballs. [More]

Confessions Of A Department Store Credit Card Upseller

Confessions Of A Department Store Credit Card Upseller

J works at JC Penney and isn’t comfortable with what he describes as the company’s conniving ways of convincing customers to apply for awful credit cards they don’t need. [More]

JCPenney Switching To Priceless Catalogs

JCPenney Switching To Priceless Catalogs

When JCPenney killed off its traditional Big Book catalog last year, the result was a drop in sales on its website, says the retailer’s chairman. Based on that successful strategy–wait, what?–JCPenney says it’s killing off its remaining 12 specialty catalogs as well. Instead, it will start mailing out thinner “look books,” which will contain a subset of merchandise and no prices. [More]

Christmas Comes Early To JC Penney

Christmas Comes Early To JC Penney

You know it’s too early for Christmas decorations when even the people who are paid to be prematurely cheery admit it’s way too early to get geeked up for the holiday. [More]

How To Get The Best Deals At 10 Major Retail Chains

How To Get The Best Deals At 10 Major Retail Chains

Everyone wants a bargain, which is why more Americans shop at discount chains like Target and Walmart than at any other type of big store. But a new survey of more than 30,000 subscribers by the Consumer Reports National Research Center reveals that folks are also finding low prices at department stores, warehouse clubs, and general-merchandise retailers. We recently reported on why consumers shop where they do. [More]

Man Convinces JCPenney To Honor Online Price

Man Convinces JCPenney To Honor Online Price

Gerry and his wife tried to buy a pair of sneakers that the JCPenney website had listed on sale. While other products were marked “online only,” this particular pair of sneakers was marked “also in stores,” so the couple assumed that the price would be the same. Naturally, the store’s employees refused to see the logic of this argument. [More]

Shoplifter Forgets Baby

Shoplifter Forgets Baby

A note to shoplifters: When doing your thing, don’t leave behind any item that could incriminate you, such as, say, your 10-month-old infant. [More]

Shrink Ray Hits JCPenney Clothing Now, Too?

Shrink Ray Hits JCPenney Clothing Now, Too?

Kyle just wrote to us that the 36″ sleeve on a Large Tall sweatshirt from JCPenney has been reduced to 35″. It’s not just a manufacturing accident, because the new length is printed in the retailer’s sizing charts. But Kyle says for years he’s had no problem with JCPenney shirts, and that this all started happening within the past year or so. [More]

JC Penney Destroys Unsold Clothing On Orders From Ralph Lauren

JC Penney Destroys Unsold Clothing On Orders From Ralph Lauren

H&M went through public shaming when they were caught shredding and throwing away brand-new merchandise instead of donating it to charity. Now a JC Penney store in Pennsylvania has reportedly done the same thing. Company representatives admitted to the Pittsburgh TV station that exposed the destruction of merchandise that this is official company practice, but only for items from the Penney’s-exclusive Ralph Lauren Living line. [More]

J.C. Penney and Home Depot Discover Strange New Concept Called "Customer Service"

J.C. Penney and Home Depot Discover Strange New Concept Called "Customer Service"

Whaaaaa? The Wall Street Journal says J.C. Penney and Home Depot have been investing in better customer service training, because apparently some egghead thinks it might increase sales. Penney started it back over the holiday shopping season, by giving cash bonuses to employees who improved their customer service scores. Home Depot should be rolling out some new improved customer interaction this month, where cashiers will ask if you found everything you needed and will call up the right department on your behalf if you didn’t. [More]

Watch Out, The J.C. Penney Security Guard Has A Gun!

Watch Out, The J.C. Penney Security Guard Has A Gun!

If security guards start carrying guns at department stores, I’m going to stop referring to them as rent-a-cops. Not because they’ve suddenly jumped up on my respect-o-meter, but because they might open fire. At a mall in Virginia last Sunday, a J.C. Penney security guard pursued a shoplifter into the mall parking lot and fired a gun into the air. The shoplifter was arrested, and the police confiscated the guard’s gun. The store won’t say whether it was owned by the guard or issued by management. [More]

JCPenney Tries Out Mobile Coupons In Houston Stores

JCPenney Tries Out Mobile Coupons In Houston Stores

If you live in the Houston area, you can now use your mobile phone to redeem coupons for JCPenney through a trial-partnership with Cellfire. You have to register with Cellfire in order to receive the promos via SMS or email, and if you register today you’ll receive a mysterious “$10 in$tant gift” [sic].