JCPenney just snagged the “anchor store” spot on Facebook, becoming the first retailer to let shoppers purchase crap directly from their Facebook page application through a fully integrated e-commerce platform. [More]
On Friday, we brought you the story of John and his wife, whose personal info ended up in the shopping cart of another customer. Over the weekend, a rep for the retail store responded to Consumerist’s request for comment, even though they didn’t exactly answer the question we’d asked. [More]
Consumerist reader John is more than a little upset with JCPenney. He claims that the department store’s website is in such a state of disarray that shoppers’ sensitive, personal information is showing up in other shoppers’ accounts. [More]
A reader writes in about her frustrating experiences trying to get hired at a JC Penney salon. She spoke to her prospective boss and got the impression that she would be good to go, but the automated application system keeps throwing her curveballs. [More]
J works at JC Penney and isn’t comfortable with what he describes as the company’s conniving ways of convincing customers to apply for awful credit cards they don’t need. [More]
When JCPenney killed off its traditional Big Book catalog last year, the result was a drop in sales on its website, says the retailer’s chairman. Based on that successful strategy–wait, what?–JCPenney says it’s killing off its remaining 12 specialty catalogs as well. Instead, it will start mailing out thinner “look books,” which will contain a subset of merchandise and no prices. [More]
You know it’s too early for Christmas decorations when even the people who are paid to be prematurely cheery admit it’s way too early to get geeked up for the holiday. [More]
Everyone wants a bargain, which is why more Americans shop at discount chains like Target and Walmart than at any other type of big store. But a new survey of more than 30,000 subscribers by the Consumer Reports National Research Center reveals that folks are also finding low prices at department stores, warehouse clubs, and general-merchandise retailers. We recently reported on why consumers shop where they do. [More]
Gerry and his wife tried to buy a pair of sneakers that the JCPenney website had listed on sale. While other products were marked “online only,” this particular pair of sneakers was marked “also in stores,” so the couple assumed that the price would be the same. Naturally, the store’s employees refused to see the logic of this argument. [More]
A note to shoplifters: When doing your thing, don’t leave behind any item that could incriminate you, such as, say, your 10-month-old infant. [More]
Kyle just wrote to us that the 36″ sleeve on a Large Tall sweatshirt from JCPenney has been reduced to 35″. It’s not just a manufacturing accident, because the new length is printed in the retailer’s sizing charts. But Kyle says for years he’s had no problem with JCPenney shirts, and that this all started happening within the past year or so. [More]
H&M went through public shaming when they were caught shredding and throwing away brand-new merchandise instead of donating it to charity. Now a JC Penney store in Pennsylvania has reportedly done the same thing. Company representatives admitted to the Pittsburgh TV station that exposed the destruction of merchandise that this is official company practice, but only for items from the Penney’s-exclusive Ralph Lauren Living line. [More]
Whaaaaa? The Wall Street Journal says J.C. Penney and Home Depot have been investing in better customer service training, because apparently some egghead thinks it might increase sales. Penney started it back over the holiday shopping season, by giving cash bonuses to employees who improved their customer service scores. Home Depot should be rolling out some new improved customer interaction this month, where cashiers will ask if you found everything you needed and will call up the right department on your behalf if you didn’t. [More]
If security guards start carrying guns at department stores, I’m going to stop referring to them as rent-a-cops. Not because they’ve suddenly jumped up on my respect-o-meter, but because they might open fire. At a mall in Virginia last Sunday, a J.C. Penney security guard pursued a shoplifter into the mall parking lot and fired a gun into the air. The shoplifter was arrested, and the police confiscated the guard’s gun. The store won’t say whether it was owned by the guard or issued by management. [More]
The NYT is now expressing regret over publishing Cintra Wilson’s “Critical Shopper” review of JC Penney’s new Manhattan store. The column was simultaneously hateful and boring, offering astute observations such as the fact that middle class people shop there and that the store carries clothes for the average-sized woman.
Cintra Wilson set out to write a lighthearted, snarky article about the arrival of J.C. Penney in Manhattan for her “Critical Shopper” series, and somehow ended up insulting nearly everyone who read the article. Those who took offense included, but were not limited to: overweight people, tourists, plastic mannequins, people who are attuned to rampant classism, residents of “middle America,” diabetics, and anyone who has ever found an attractive article of clothing at a J.C. Penney.
Hey, JCPenney, an asterisk isn’t a get-out-of-jail-free card. You can’t just say anything you want and then asterisk it away into meaninglessness. Here, we’ve fixed it for you.