Anti-Gay Group Tells JCPenney To Fire New Spokeswoman Ellen DeGeneres

Conservative group OneMillionMoms.com, an offshoot of the American Family Association, doesn’t like that JCPenney has hired Ellen DeGeneres as their new spokeswoman. Not because of her dance moves or jokes on her talk show, but because she’s gay. [More]

JCPenney Getting New Logo & Something Resembling Genius Bars

JCPenney Getting New Logo & Something Resembling Genius Bars

The revolution continues at JCPenney, better known as that store your mom used to drag you to for back-to-school clothes you didn’t want to wear. Last week the company announced it was doing away with many of its sales and going the everyday low price route. Now the retailer’s new CEO, former Apple exec Ron Johnson (which sounds like the name of someone in the witness protection program) has unveiled a new logo and plans to turn JCP into something more Apple-store-ish. [More]

JCPenney Does Away With Sales In Favor Of Permanent 40% Markdowns On All Merchandise

JCPenney Does Away With Sales In Favor Of Permanent 40% Markdowns On All Merchandise

No more waiting for items to go on sale at JCPenney, as the company has announced it’ll be marking all of its merchandise down by at least 40%. The move is part of a new pricing plan aimed at getting customers into its doors more regularly. [More]

Macy's Fighting With JC Penney Over Who Gets To Shill Martha Stewart's Housewares

Macy's Fighting With JC Penney Over Who Gets To Shill Martha Stewart's Housewares

Macy’s and JC Penney are in a legal tiff right now, after Martha Stewart’s company hopped in bed with JC Penney to sell her housewares in their stores. Macy’s is mad because they say they’ve got exclusive rights on all those taupe towels and ecru egg holders. [More]

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn’t mean good shipping. That’s why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. [More]

JCPenney Employee Checks Store Surveillance Footage To Return Lost $300 To Christmas Shopper

JCPenney Employee Checks Store Surveillance Footage To Return Lost $300 To Christmas Shopper

A grandmother shopping for her family’s Christmas presents was given the gift of the holiday spirit, in the form of a JCPenney employee who did a little detective work to return $300 she’d dropped at the store. [More]

Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season. [More]

JCPenney's Black Friday Ad Is Out

JCPenney's Black Friday Ad Is Out

If you want to see what kind of deals JCPenney is offering for the Black Friday sale this year, their entire 72-page ad just got uploaded. [More]

JCPenney Switches Tactics From Terrible Merchandise To Terrible Ads

JCPenney Switches Tactics From Terrible Merchandise To Terrible Ads

JCPenney is rebounding from the recent outbreak of negative press over their “Too Pretty to Do Homework” sweatshirt for girls, with what we’re sure they thought is a good, original, funny ad geared toward men. Is it? [More]

JCPenney Removes "Too Pretty To Do Homework" Sweatshirt

JCPenney Removes "Too Pretty To Do Homework" Sweatshirt

After a jcpenney sweatshirt that said, “I’m too pretty to do my homework so my brother has to do it for me,” caused an uproar among bloggers, the retailer has removed the garment from their website and issued an apology. [More]

The 8 Largest U.S. Retailers With The Worst Sales

The 8 Largest U.S. Retailers With The Worst Sales

If we’d told you 10 years ago that Borders and Circuit City would vanish off the face of the planet and Blockbuster Video would be auctioned off to a satellite TV provider for pocket change, many people would have expressed disbelief. But those once-great stores have had their heyday in history, so now it’s time to look into the magic 8 ball to see if doom lies ahead for other major retailers. [More]

JCPenney Accused Of Manipulating Google Searches

JCPenney Accused Of Manipulating Google Searches

It’s a constant battle for retailers to draw attention to themselves online, and JCPenney has been winning the fight due to some blatant search engine manipulation. [More]

What Do You Think Of The Stores-Within-Stores Trend?

What Do You Think Of The Stores-Within-Stores Trend?

These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It’s a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? [More]

Why Is JC Penney Unable To Send Me The Sizes I Actually Ordered?

Why Is JC Penney Unable To Send Me The Sizes I Actually Ordered?

For those of us who wear very unusual and/or large sizes of clothing, ordering clothes online is a thing of beauty and convenience. Unless you’re Matt, and JC Penney’s online fulfillment people are utterly unable to read the numbers on a pair of pants and put them in the correct box. Through multiple clothing orders, the retailer has been unable to send Matt the sizes that he actually requests–which I always thought was the entire point of ordering clothes online. [More]

JCPenney Opens Up The First Facebook Store

JCPenney Opens Up The First Facebook Store

JCPenney just snagged the “anchor store” spot on Facebook, becoming the first retailer to let shoppers purchase crap directly from their Facebook page application through a fully integrated e-commerce platform. [More]

JCPenney Denies Leaking Personal Info On Website, Doesn't Really Answer Our Question

JCPenney Denies Leaking Personal Info On Website, Doesn't Really Answer Our Question

On Friday, we brought you the story of John and his wife, whose personal info ended up in the shopping cart of another customer. Over the weekend, a rep for the retail store responded to Consumerist’s request for comment, even though they didn’t exactly answer the question we’d asked. [More]

Is JCPenney Giving Your Personal Info To Strangers?

Is JCPenney Giving Your Personal Info To Strangers?

Consumerist reader John is more than a little upset with JCPenney. He claims that the department store’s website is in such a state of disarray that shoppers’ sensitive, personal information is showing up in other shoppers’ accounts. [More]

JC Penney's Computer Won't Let It Hire me

JC Penney's Computer Won't Let It Hire me

A reader writes in about her frustrating experiences trying to get hired at a JC Penney salon. She spoke to her prospective boss and got the impression that she would be good to go, but the automated application system keeps throwing her curveballs. [More]