(LincolnStein)

What Are America’s Most Damaged Brands Right Now?

How mighty brands fall. Bad leadership, bad planning, a run of bad products: any of these can damage a brand in a short amount of time, and it can take years to recover: if, indeed, the brand recovers at all. What brands are the most battered in the United States right now? 24/7 Wall Street rounded them up, based on which publicly-traded major companies are currently dealing with aggressive competition, reputation disasters, and a lack of direction. [More]

(afagen)

JCPenney Knocks Out Macy’s In Court Ruling: JCP Can Sell Martha Stewart Products

Well lookee here — there’s news about JCPenney and for once, the company isn’t on the losing end of the stick. A judge ruled today against Macy’s request to extend an injunction that barred JCPenney from selling Martha Stewart designs in its stores. The ruling means JCPenney can peddle Martha’s wares (temporarily), as long as the products don’t have her name on them. [More]

(Dallas Allison Krewe)

JCPenney Fires A Warning Shot At CEO Ron Johnson By Way Of A 96% Pay Cut

JCPenney CEO Ron Johnson is basically drowning in a sea of sliding sales numbers and sinking stock prices, but instead of tossing out a life preserver, the company has instead fired off a warning shot by way of a 96% pay cut in 2012. The clear message? Either sink yourself, or prove you can, in fact, turn the company around. [More]

(scrappy!)

JCPenney Admits “There’s No Assurance” It’ll Be Able To Turn Things Around

Things have been rough for JCPenney, there’s no doubt about it. Just recently it got ditched by Caribou Coffee and had to promise not to sell Martha Stewart designs it’d already ordered because of a fight with Macy’s. It seems the retailer knows it, as the company admitted in its annual report that its resurgence “may take longer than expected,” and also that its efforts to remake itself might not even work. [More]

(ktorster)

JCPenney Sales Staff Kicked Dad Helping Disabled Daughter Out Of Fitting Room

Here’s a consumer quandary for the ages, where both sides have compelling arguments. Robert was shopping at JCPenney with his daughter, who is a preteen and intellectually disabled. The problem is that store policy dictates that there are no men allowed in the women’s fitting rooms for privacy reasons and, as an employee explained, to keep out “sex offenders.” [More]

(WashuOtaku)

Caribou Decides It Doesn’t Want JCPenney As Its BFF; Won’t Set Up Coffee Shops In Stores

In some ways, we feel kinda bad for JCPenney; the department store is quickly becoming the kid on the playground no one wants to play with despite all its best efforts. The latest setback in its quest to find new best friends comes as Caribou declares it doesn’t want to pursue a partnership with JCPenney to set up coffee shops inside its stores. [More]

(scrappy!)

JCPenney Agrees To Refrain From Selling Martha Stewart Products Until April Court Date

Although JCPenney has been jonesing to start selling Martha Stewart-designed products in its Martha mini-shops, for now it seems that desire will have to be curbed. The department store agreed yesterday to set aside its plans for Martha’s products in its stores at least until an April 8 court date. Rival Macy’s is probably thrilled, while Stewart is likely still wondering if everyone has two houses and thus, a need for two casserole dishes. [More]

(macmedics)

Martha Stewart Testifies In JCPenney Vs. Macy’s Dispute: The More Deals The Merrier, Right?

As retailers JCPenney and Macy’s go back and forth in the bitter battle for the right to sell Martha Stewart branded products, the legend herself popped into court yesterday to defend her company’s decision to sign a deal with one when she’d already pledged her allegiance to another. [More]

(WashuOtaku)

Judge Warns JCPenney On Martha Stewart Products: Blame Yourself For Empty Shelves

A judge is warning JCPenney that if it ends up with empty shelves bereft of Martha Stewart-branded products, it’ll only have itself to blame. The company is in the midst of a tiff with Macy’s over which retailer is allowed to sell her homewares. Macy’s is claiming exclusive rights, but JCPenney recently went ahead and ordered products from her company anyway. [More]

(ktorster)

JCPenney Pinning Its Hopes On The Guy Responsible For Marketing New Coke

JCPenney CEO Ron Johnson had a lot of explaining to do today during the company’s Q4 earnings call. The retailer has been circling the drain since the former Apple head honcho took over, losing billions in sales and admitting its turnaround tactics were not so smart. Which is why Johnson said he’s bringing on the guy behind New Coke to help the company rebound. Heck, why not? [More]

(SCHMEGGA)

JCPenney Shuts Down Portrait Studio Due To Broken Camera, Forgets To Tell Us

We keep hearing about how desperate JCPenney is to get customers and their wallets inside the doors these days. Well, they’re not going to get reader Kristen and her family’s money anymore. It’s too bad, too: Kristen and Mr. Kristen have twin babies. Do you know how fast kids outgrow their clothes? In duplicate? They had made an appointment at their local JCP’s portrait studio, and found the studio abandoned. The ostensible reason: the camera was broken. You’re running a portrait studio without a backup camera? [More]

JCPenney Will Do Anything To Get Shoppers In Its Doors, Including Offer Free Kids' Haircuts

JCPenney Will Do Anything To Get Shoppers In Its Doors, Including Offer Free Kids' Haircuts

JCPenney is not going down without a fight, and now it’s arming itself with scissors. Not to stab at anyone but rather to snip kids’ coifs for free starting in November. The new promotion announced today offers customers free cuts for kindergarteners through sixth grade every Sunday. [More]

JCPenney & Macy's Can't Stop Fighting Over Who Gets To Be BFF With Martha Stewart

JCPenney & Macy's Can't Stop Fighting Over Who Gets To Be BFF With Martha Stewart

Macy’s is suing JCPenney again over Martha Stewarts products, even though it already won a preliminary injunction against its rival to stop selling her stuff at Penney’s. This suit is trying to cast that injunction even wider and have JCPenney hand over some dough for daring to get all up in Macy’s business. [More]

This E-Mail Basically Sums Up Why JCPenney May Be On Borrowed Time

This E-Mail Basically Sums Up Why JCPenney May Be On Borrowed Time

Like the dorky kid in a high school sitcom who tries to change his image by showing up one day in leather pants and frosted hair, JCPenney has spent the last year desperately trying to make over its image as a place people used to get dragged to by their mom every August. But all the across-the-board price cuts, logo redesigns and iPad-toting cashiers in the world can’t cover up sheer incompetence. [More]

Since Doing Away With Sales Didn’t Work, JCPenney Is Just Getting Rid Of Check-Out Clerks

Since Doing Away With Sales Didn’t Work, JCPenney Is Just Getting Rid Of Check-Out Clerks

If it works for grocery stores, why not try it at a department store? JCPenney is doing away with human checkout clerks and turning to self-service stands instead. You never know, perhaps the lure of a new experience will bring in customers to the struggling retail chain, since doing away with sales didn’t quite pan out. [More]

Which Online Retailers Offer 24/7 Phone Support?

Which Online Retailers Offer 24/7 Phone Support?

One of the reasons a growing number of people choose to shop online is that they never have to worry about getting to the store during business hours, or being rushed to get out of the store when it’s near closing time. But even though almost every e-tailer is open for business 24/7, very few online stores offer around-the-clock customer support. [More]

JCPenney Ditches President After Only 8 Months

JCPenney Ditches President After Only 8 Months

Last Fall, JCPenney’s new CEO, former Apple retail guru Ron Johnson, hired another retail biggie with a charmed resume, Target vet Michael Francis, as president. Francis was charged with the goal of righting the ship and steering JCP back on course. Continuing this nautical theme, Francis has now been put out on a dinghy and cut loose to drift in the sea of unemployment. [More]

JCPenney's "No More Sales" ad campaign was greeted with confusion and annoyance by consumers.

JCPenney Giving Up On The Whole “No More Sales” Thing

Remember in January when JCPenney had that revolutionary idea — touted in a series of not at all grating ads — of getting rid of “sales,” and just lowering everyday prices by around 40%? Apparently, the shoppers of the world didn’t get the message and JCP is bringing back the “S word.” [More]