If IKEA has a 30% restocking fee on defective items that you tried in vain to assemble (twice) only to decide that you just didn’t want the stupid thing anymore, we couldn’t find any evidence of it on their website. Nevertheless, reader Drew says buying and returning (rather than exchanging) a defective bookcase cost him $60 and a sore back.
Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn’t be necessary. Wouldn’t that have been nice?
In the UK, you can now buy an IKEA house. No, you do not build it with an Allen wrench. [BoKlok]
If you have an IKEA store near you, give them your old CFLs and they’ll recycle them for free. CFLs contain small amounts of mercury and should not be thrown away or recycled with glass bottles.
Know how it’s usually cheaper to buy in bulk? After markdowns at the West Sacramento IKEA, you’ll save $4.92 if you buy the poster and frame separately.
IKEA would like you to know that it’s your last chance to save on the HEJ tealight holder.
A week after we moved and put the new covers on, our IKEA LILLBERG sofa broke. Right in half. The main support beam gave out right at the dovetail joint, and even split a board in the process. We were devastated, but figured that we’d be able to wrangle something out of it. Standard customer service would replace the couch, right?
For some consumers, it seems IKEA wants them to also build their own customer service. But hex wrenches can’t effect a warranty repair. If calling the general customer service number doesn’t help you out, these methods may help you lob your issue into their laps.
Turns out that for security purposes, the shiny brass at IKEA use email addresses that stray from the format we posted yesterday. If you’ve got an IKEA complaint that needs to go the top, use the addresses inside while the getting is good.
GRA, here’s the corporate email address format for IKEA:
IKEA waived the shipping costs on two Hemnes bedside tables after reader Inderjit loaded the dreaded Executive E-Mail Carpet Bomb with the names of 16 IKEA executives. Inderjit’s repeated attempts to purchase the tables at IKEA stores over the past two months were unsuccessful, but within thirty minutes of launching the EECB, he received responses from three IKEA execs who promised to ship the tables free of charge. Read Inderjit’s complaint letter, after the jump.
If you plan on shopping at the Oslo IKEA any time soon, don’t worry about how you’ll get home. You can sleep there, according to the Guardian.
Here’s a question that never gets any easier to answer. When a company’s customer service drives you into a blinding rage or otherwise severely inconveniences you but doesn’t actually cost you any money… what, if anything, should you expect as compensation?
Here are some of favorite ways to convert cheap Swedish furniture into other kinds of cheap furniture, via the IKEA hacker blog.
GRA TV unit with casters. It turns out IKEA actually has funky a system based on names of stuff from its native lands, says ahundredmonkeys.com.
Laptop desks can cost a stupid amount of money, but luckily for you they can be constructed with IKEA stuff, sandpaper, and a saw.
A former IKEA worker tells us how some tips for making your jaunt through furniture Legoland more enjoyable and efficient.