New Legislation Would Pad Health Insurance Coffers While Screwing Over Consumers

As part of the Affordable Care Act, health insurers must spend at least 80% of the money they earn from premiums on actually providing health care, with the remaining cash used to cover all administrative, advertising and payroll costs. Those insurers with plans that don’t follow this ratio are soon supposed to start giving the extra money back in refunds and discounts. But new legislation introduced in the Senate this week could jeopardize this, while giving insurance companies even more money to stick in their dog pillows. [More]

Humana Won't Let You Cancel Your Insurance Because Your
Signature Doesn't Match Your Signature

Humana Won't Let You Cancel Your Insurance Because Your Signature Doesn't Match Your Signature

I got cocky. I thought after several emails with a Humana communications person and a story on Consumerist, the insurance company would surely relent and let Dean’s father, Thomas, cancel his unnecessary supplemental Medicare insurance. Nope. After all our efforts, Humana called Thomas only to tell him, once again, that they won’t let him cancel. This time, because they say the signature on his request form doesn’t match the signature on his policy. Which is odd, because Thomas is the one who signed both. [More]

Humana Loves You Too Much To Let You Cancel Your Insurance

Humana Loves You Too Much To Let You Cancel Your Insurance

UPDATE: Humana Won’t Let You Cancel Your Insurance Because Your Signature Doesn’t Match Your Signature [More]

Humana Is Being A Little Dramatic About Alex's Health

Humana Is Being A Little Dramatic About Alex's Health

Alex is 24 years old and was laid off last year. He’s trying to sign up for a high-deductible health insurance plan from Humana One, but they’ve rejected him because he’s got a mess of health issues: “At my last checkup I mentioned occasional knee pain, occasional indigestion, and the fact that I experienced palpitations extremely rarely.” Or as Human describes it, “a medical history of bursitis, tendonitis, osteoarthritis, palpitations and irritable bowel syndrome (IBS).” [More]

Humana Delays 93 Year Old's Medicine For 3 Weeks

Humana Delays 93 Year Old's Medicine For 3 Weeks

John writes:

Had a problem with my Mom’s Medicare Part D Prescription Drug plan with Humana. Their mail order pharmacy (RightSource) advertises a two-week turnaround from date of sending-in an order to receipt of medications. However after three weeks, RightSource had not acknowledged receipt of the order. A RightSource phone rep said the logging-in of orders was being delayed by two to three weeks due to heavy volume. This delay — in the case of meds for a 93 year-old lady — was unacceptable.

Shame Upon Thee, Humana Insurance

Shame Upon Thee, Humana Insurance

Kostt writes: