After five years as CEO of the world’s largest maker of personal computers and printers, Hewlett-Packard CEO Mark “That’s What I” Hurd stepped down from his post on Friday after the company discovered he’d been intimately involved with a former contractor… and falsified documents to cover it up. [More]
HP Happy To Fix My Computer For Free After I Took Them To Small Claims Court
By August 6, 2010
Do you have a defective computer that the manufacturer refuses to repair? Emmanuel has some advice for you: take ‘em to court. Facing a constantly rebooting laptop, he tells Consumerist that HP was only willing to fix it if he paid a $225 fee. Unsatisfied with this solution, he filed in small claims court, and the company offered to fix it for free. As long as he drops the case. [More]
HP Won't Repair My Out-Of-Warranty Laptop — Do I Fight Or Bail?
By August 4, 2010
R would like to press HP to fix his broken 3-year-old laptop because he’s found forums on which several other users have experienced the same breakdown, but feels skittish about fighting because his computer is long out of warranty. He’d like to test the Consumerist waters to see which way he should go. [More]
Palm Holds Fire Sale, Almost All Apps Half Off
By June 21, 2010
Palm, which is a smartphone company that is not Apple, has halved the prices of almost all apps in its U.S. app store until July 9th. Although I called it a fire sale, mocoNews thinks maybe it’s a way for HP to “say that Palm devices are here to stay.” Either way, if your phone uses Palm’s webOS then this is a great time to pick up some apps at a big discount. [More]
HP And Yahoo Want To Put Ads On Your Printouts
By June 21, 2010
Google’s not the only company that wants to put ads on everything you read. HP’s new web-connected printers will let you send pages or photos directly from websites or phones and schedule recurring printouts from content partners–and the company is pilot testing a program with Yahoo’s advertising network to deliver targeted ads on those scheduled printouts. [More]
54,000 More HP Batteries Recalled
By May 24, 2010
Hewlett-Packard doesn’t just make props for cringeworthy feature length commercials; the company also sells batteries that sometimes catch fire. A year ago HP recalled about 70,000 bad batteries, and now it’s added another 54,000 to the list. [More]
HP Laughed Off My Friend's Laptop Warranty Repair Request
By May 17, 2010
Andrew’s friend has an HP laptop that suddenly couldn’t detect wireless networks. Although the original warranty period had passed, the internet-less customer discovered HP had discovered problems like this were rampant enough that the company decided to extend the warranty. But when the friend called and tried to set up a repair ticket, the rep laughed at him and told him it would cost $249. [More]
My HP Printer Makes Me Waste Ink, CSR Won't Help Me Stop
By May 3, 2010
Tony is miffed about having to waste precious printer cartridge ink by printing an alignment sheet each time he replaces his cartridge. He couldn’t find a way to bypass the alignment sheet and hit up HP’s customer service, receiving little help. [More]
Hewlett-Packard To Buy Palm For $1.2 Billion
By April 28, 2010
After months of rumor and speculation, Hewlett-Packard announced today that it will indeed purchase Palm Inc. for a grand total of $1.2 billion. [More]
Walmart Regains Top Spot On Fortune 500 List
By April 15, 2010
With over $408 billion in revenue, Walmart has regained the coveted top spot on the annual Fortune 500 list. The mega retailer had slipped to #2 behind Exxon Mobil on last year’s list after two consecutive #1 years in 2007 and 2008. [More]
Worst Company In America 2010 Sweet 16: Time Warner Cable VS HP
By April 6, 2010
Oh no, the computer doesn’t work! Again! Is the internet out? Or is the laptop on fire? It’s a battle of service vs hardware…. to the death! [More]
HP To Customer: We Can't Fix Your Problem, But Why Not Buy Some Discs From Us?
By March 29, 2010
Josh tried to get some advice on how to fix his broken HP laptop via chat and got little help. What he did get was a pitch to buy recovery discs that were irrelevant to his problem. [More]
Best Buy & HP Make Both Worst Company & Most Ethical Company Lists
By March 25, 2010
This week, Ethisphere issued its annual list of the World’s Most Ethical Companies, and while there are several recognizable names (Starbucks, Gap, Ford, Nike, American Express), two of the 100 companies listed — Best Buy and Hewlett Packard — also got enough nominations from Consumerist readers to make it into the 2010 Worst Company In America tournament. [More]
Laptop Sets Off Smoke Alarm, HP Just Keeps Putting New Defective Parts In
By March 13, 2010
Ryan tells Consumerist that his HP dv2700se laptop has been problematic, losing wireless connectivity, and overheating a bit. And when I say “a bit,” I mean “tried to set his desk on fire.” HP’s solution? Keep replacing the graphics processing unit (GPU) with the same flawed part until his warranty runs out. Ryan does not find this solution acceptable. Here is his story, with pictures. [More]
HP EECB Leads To Complete Refund For Defective 2-Year-Old Laptop
By February 7, 2010
When Rick’s 2-year-old laptop failed for the second time due, he did not roll over and buy a new laptop or pay $400 for the repairs. This particular model of laptop had been recalled due to this very flaw, and that was not acceptable to Rick. He fought back, and shares his tale of triumph. [More]
HP Needs You To Fax Broken Printer's Receipt In The Next 30 Minutes
By February 3, 2010
Ron in Utah tells Consumerist that he purchased what he thought was a brand-new HP printer, but ended up being more of a Box of Crap. The printer inside wasn’t just non-functional, it was so old that the warranty had expired. HP Customer service’s answer? Before they could help him, he had to fax his original receipt within thirty minutes GO NOW NOW NOW TO THE FAX MACHINE NOW! [More]
HP Replaces Battery Problem-Plagued Laptop
By January 12, 2010
We posted Nathan’s story about his inability to get HP to help him with his laptop battery problem yesterday. Now the company quickly diagnosed the issue and offered to do a warranty exchange with the computer. [More]
HP Won't Fix My Laptop Battery Problem
By January 11, 2010
UPDATE: HP has offered to replace Nathan’s laptop via warranty. [More]
