Homeland Security Teams Up With Major Hotel Chains To Fight Terrorism One Room At A Time

Homeland Security Teams Up With Major Hotel Chains To Fight Terrorism One Room At A Time

Just like last year’s program that once again made Walmart safe from terrorism, the Dept. of Homeland Security has announced a partnership that will remind us all to fight terrorism while stealing towels and toiletries from the hotel bathroom. [More]

Hipmunk Now Finds Flights That Fit Into Your Schedule

Hipmunk Now Finds Flights That Fit Into Your Schedule

Hey, busy travelers: If you’re tired of toggling back and forth between your Google calendar and the website you use for booking your flights, the folks at Hipmunk have come up with a way to integrate your schedule into your flight and hotel searches. [More]

Getting The Hotel Bed You Ask For Is Only For The Elite At Hyatt

Getting The Hotel Bed You Ask For Is Only For The Elite At Hyatt

When Rosalie and her husband reserved a room at a Hyatt Place hotel, they thought that by requesting two queen-size beds, they were reserving two queen-size beds. This is not so: they were requesting two queen-size beds, and the couple learned this the hard way. This wasn’t just a case of travel preferences and first world problems: Rosalie suffers from severe back problems, and needs a nice, immobile bed to herself in order to prevent Even More Pain. [More]

Hotel Gives Away My Room, Hotels.com Won't Give Me My Money Back

Hotel Gives Away My Room, Hotels.com Won't Give Me My Money Back

For all the confirmation e-mails and reservation numbers you receive when booking a room through Hotels.com — and most third-party discount reservation sites — there is still a slim chance that you’ll arrive at your destination only to find out your room has been sold off to someone willing to pay more. [More]

Guy Files Class Action Against Hilton For Charging Him 75
Cents For Newspaper He Didn't Ask For

Guy Files Class Action Against Hilton For Charging Him 75 Cents For Newspaper He Didn't Ask For

A man has decided to turn a minor annoyance, getting a newspaper at your hotel room door and getting charged for it, into a class action lawsuit. [More]

If I Rebook At A Holiday Inn I "Favorited," I Expect The Hotel To Be In The Same Location

If I Rebook At A Holiday Inn I "Favorited," I Expect The Hotel To Be In The Same Location

In the five years I’ve been writing for Consumerist, I’ve read plenty of hotel horror stories and complaints, but this is a new one. Using the “Favorites” option on his HolidayInn.com account, reader Andy booked a stay at a Holiday Inn Express that he had gone to before and enjoyed. When he arrived at the same location, it was now a “Mission Inn.” They told him the Holiday Inn had moved down the road. The new facility was sub-par compared to what it had been previously and he complained to Holiday Inn corporate, they basically said “tough noogies.” Which is how Holiday Inn just lost a life-long customer. [More]

This Travelodge Ashtray Sends Out A Mixed Message

This Travelodge Ashtray Sends Out A Mixed Message

While the FDA has decided to go for the ick-factor in trying to curb smoking, the folks at Travelodge are combating in-room tobacco use in an interesting way… with ashtrays. [More]

Hotels.com Leaves You Without A Place To Stay In Beijing, Shrugs

Hotels.com Leaves You Without A Place To Stay In Beijing, Shrugs

Dylan traveled to China a few months ago. His consumer complaint doesn’t directly involve any company in that country, though: his issue is with the company that was supposed to provide him with a place to stay in Beijing, Hotels.com. Miscommunication ensued when Hotels.com first had the wrong address for the hotel, then failed to actually reserve a room for Dylan. When he called the company for help, he learned that while they help customers book rooms in foreign countries, they don’t necessarily have anyone on staff who speaks the language of those countries to smooth over issues. [More]

Candlewood Suites Pushes Back New Hotel Opening Date, Forgets To Tell Guest

Candlewood Suites Pushes Back New Hotel Opening Date, Forgets To Tell Guest

David had this crazy, completely irrational idea in his head. He thought that just because he had a confirmed ten-night Candlewood Suites stay, made through the InterContinental Hotels web site, there might be a room waiting for him. The reservation went through just fine, and was in the system. The problem was that the grand opening of this new hotel in El Paso, Texas had been pushed back to a few months after David’s planned stay. His reservation was now invalid, but no one at the hotel chain bothered to notify him. Are other guests due for a rude surprise when they check in or call to confirm their reservations? [More]

Hotel Issues Refund, Priceline Keeps All Of The Money

Hotel Issues Refund, Priceline Keeps All Of The Money

Wynn could use the services of a Priceline negotiator. He booked a stay at a Marriott through Priceline, but due to some confusion, the hotel put the price of the entire stay on his credit card. The hotel promised Wynn a refund of the incorrect charge, and didn’t end up charging Priceline for the hotel stay, either. That was incredibly nice of them, but leaves Wynn with a problem: Priceline still charged him, and simply kept all of the money. [More]

MGM Grand No Longer Charging $20/Night To Get A Non-Smoking Room

MGM Grand No Longer Charging $20/Night To Get A Non-Smoking Room

A couple weeks ago, we told you about how the MGM Grand Las Vegas had begun charging $20 per night to guarantee non-smoking rooms to guests. That didn’t go over well with the general public and now the resort tells Consumerist that it’s rescinded the policy. [More]

Would You Pay $20/Night To Guarantee A Non-Smoking Room?

Would You Pay $20/Night To Guarantee A Non-Smoking Room?

You can almost imagine the moment when some executive at the MGM Grand in Las Vegas was walking by the check-in counter and heard an employee ask a guest, “Will that be smoking or non-smoking?” And in that moment, yet another idea for a tack-on fee was born. [More]

Enjoy Our Down Bedding: Too Bad You're Allergic To Down

Enjoy Our Down Bedding: Too Bad You're Allergic To Down

If you’re allergic to down and stay at a Quality Inn, you should probably check ahead of time to see whether there is any down-free bedding available in the entire building. Jason is allergic to down, and this was the first hotel he had ever encountered that couldn’t provide him with feather-free bedding to accommodate his allergy. His complaints to corporate were met with more or less a shrug. [More]

Long For The '70s? This Vintage Hilton Ad Will Cure That

Long For The '70s? This Vintage Hilton Ad Will Cure That

No person in their right mind should ever long for the ’70s. In case, they do, however, we offer as counter-argument this incredibly weird Hilton ad, which features a magician, a Scott Bakula impersonator, and a bunch of hotel maids dressed in what later became the Munchkin costumes for a community theater production of “The Wizard of Oz.”
[More]

Update: Hotels.com Finally Issues Refund To Misinformed Customers

Update: Hotels.com Finally Issues Refund To Misinformed Customers

You may remember the story from just after Christmas of the two Consumerist readers who weren’t told their reservation on Hotels.com was non-refundable until after they’d requested a refund. After the story appeared here, it looks like the site saw the error of its ways and has refunded the money. [More]

Hotels.com CSR Doesn't Tell Us Room Is Non-Refundable Until After We Request Refund

Hotels.com CSR Doesn't Tell Us Room Is Non-Refundable Until After We Request Refund

Kate and her friend Crystal recently tried to book a weekend getaway to New York City. They found cheap airfare on JetBlue and a customer service rep at Hotels.com was nice enough to book their hotel room for them over the phone. All was going well until the women needed to cancel their trip. That’s when Hotels.com finally told them what they should have been told in the first place — that their hotel did not offer refunds. [More]

If You Want Unbiased Hotel Reviews, Don't Trust Expedia

If You Want Unbiased Hotel Reviews, Don't Trust Expedia

What’s the purpose of hotel reviews on Expedia.com? Based on the recent experiences of two customers who wrote to Consumerist this week, it’s not to provide a balanced overview of customers’ experiences. Two unrelated readers stayed in different hotel chains in different cities, had bad experiences, and wanted to warn other travelers. Expedia posted neither of their reviews. Why not? [More]

Ways Hotels Try To Bilk You For Extra Money

Ways Hotels Try To Bilk You For Extra Money

A hotel’s room rate is only the base price of your stay. The industry pulses with ways to stick you with a bevy of fees you may not see coming. [More]