Alleged Shoplifter Stabs Home Depot Employee With Scissors, Flees At 100 MPH

Alleged Shoplifter Stabs Home Depot Employee With Scissors, Flees At 100 MPH

When an alleged shoplifter was caught at a New Hampshire Home Depot store, loss prevention staff brought him to the front office to speak with him, which is the normal procedure. As police put it, though, “the subject became agitated” and fled the store: stabbing an employee in the hand with a pair of scissors, and losing police in a high-speed chase that apparently reached 100 MPH. [More]

Home Depot Dispute Ends With Customer Being Punched In The Face

Home Depot Dispute Ends With Customer Being Punched In The Face

Police have arrested an employee at a Staten Island Home Depot after she allegedly popped a peeved customer in the face. [More]

Home Depot Employee Makes Good On Delivery With His Own Vehicle

Home Depot Employee Makes Good On Delivery With His Own Vehicle

When a Home Depot associate promised Rose M. and her husband that the items they needed on a deadline would arrive on time, they were worried that their project would be left in limbo if those pieces failed to appear. So when the store didn’t, in fact, have their items, they were bummed. But just temporarily! [More]

Letter To Home Depot CEO Gets Dishwasher Replaced In 12 Hours

Letter To Home Depot CEO Gets Dishwasher Replaced In 12 Hours

Last August, Consumerist reader Dan bought an LG dishwasher from Home Depot. When the unit began to exhibit issues, his attempts to deal with LG were in vain. But a well-worded letter to the CEO of Home Depot got the ball rolling and had a replacement dishwasher ready for him the next day. [More]

Home Depot In Need Of Spanish Translator, Proofreader

Home Depot In Need Of Spanish Translator, Proofreader

Mike found this sign in the carpet section of a New Jersey Home Depot. The portion below the boldface type under the second bullet point highlights the fact that the sign could have used one last look before the person in charge of sign proofing gave it the thumbs-up. [More]

Home Depot Cancels Sale, Overnights Free Tool To Customer After EECB

Home Depot Cancels Sale, Overnights Free Tool To Customer After EECB

SgtBeavis ordered a clearance item from Home Depot last week. The site claimed that the item was on backorder, and let him place the order. Then they canceled it. Fortunately, the good sergeant reads Consumerist, and decided to write to the CEO of Home Depot to get the situation fixed. It worked: Home Depot overnighted the item to his house for free. He and his woodworking buddies were stunned, [More]

Home Depot Lovers Keep Spamming Comments On My Blog

Home Depot Lovers Keep Spamming Comments On My Blog

Corporate guerrilla marketing efforts are getting more sophisticated, as well as more annoying. A Consumerist-reading blogger is under constant commenting attack from either paid Home Depot plants or a well-organized squadron of people with a lot of spare time on their hands who really, really love to defend the big box chain’s honor. And who share the same IP address. [More]

Home Depot Won't Let Me Use My Electronic Gift Certificate Without Printout

Home Depot Won't Let Me Use My Electronic Gift Certificate Without Printout

Lucas saved up his credit card reward points to buy a Home Depot eGift Card with the understanding that he only needed the number to make a purchase. A Home Depot clerk denied his purchase, insisting she needed to see a physical copy. [More]

This Home Depot Banner Upsets Customers For Some Reason

This Home Depot Banner Upsets Customers For Some Reason

What do you think of when you think of Home Depot? Planes from a nearby airport crashing into the building, of course, which is obviously why this Home Depot in Farmingdale, NY put up such a creative felt banner. The person who shot the photo and posted it to NYCAviation last Friday says that when he asked to see a manager the sales associate responded, “What kind of manager?” You know, the store manager or the incendiary felt banner manager, because there’s both. [More]

Want To Get Married At Home Depot? How About TJ Maxx?

Want To Get Married At Home Depot? How About TJ Maxx?

A few months back, we wrote about a couple in Illinois who tried to combine cheap with hilarious by getting married at a Taco Bell. For better or for worse, it looks like that happy couple is not alone, with an increasing number of people walking down the aisles of retail stores and restaurants. [More]

A Home Depot Employee Disapproved Of My Mat Purchase

A Home Depot Employee Disapproved Of My Mat Purchase

There’s a line between helpful suggestions and overbearing browbeating, and John says a Home Depot worker bulldozed that line when she talked trash about his rubber mat purchase. [More]

Ames True Temper Replaces Broken Decade-Old Shovel

Ames True Temper Replaces Broken Decade-Old Shovel

As consumers in modern America, we often cynically assume that “Lifetime Guarantee” is just a something companies slap on products with no basis in fact, like “New and Improved!” or “With Calcium.” But there are companies who take the lifetime warranty concept seriously, and will replace a ten-year-old shovel after its handle breaks just as garden season begins. Matt discovered that a shovel he picked up at Home Depot a decade ago carried such a guarantee…and the company replaced his broken shovel even though all proof of purchase was long gone. [More]

Home Depot Called "Arrogant," Must Actually Pay Inventor For Invention

Home Depot Called "Arrogant," Must Actually Pay Inventor For Invention

Home Depot had a problem: their employees kept sawing off their own extremities with the saws they used to cut lumber for customers. Michael Powell invented a gadget which fixed the problem, and offered to sell the device to the chain for $2,000 each. Then, the inventor’s lawsuit alleged, Home Depot simply stole the gadget’s design, made their own, and wouldn’t compensate him. “F*** Michael Powell. Let him sue us.” one executive said at the time. Now the chain must pay him a judgment of about $25 million. [More]

Home Depot Convinced Me To Take My Business Elsewhere

Home Depot Convinced Me To Take My Business Elsewhere

Reader Dan writes in to let us know that Home Depot convinced him to shop at Sears. No easy feat, we assume. [More]

J.C. Penney and Home Depot Discover Strange New Concept Called "Customer Service"

J.C. Penney and Home Depot Discover Strange New Concept Called "Customer Service"

Whaaaaa? The Wall Street Journal says J.C. Penney and Home Depot have been investing in better customer service training, because apparently some egghead thinks it might increase sales. Penney started it back over the holiday shopping season, by giving cash bonuses to employees who improved their customer service scores. Home Depot should be rolling out some new improved customer interaction this month, where cashiers will ask if you found everything you needed and will call up the right department on your behalf if you didn’t. [More]

Introducing Consumer Reports' Weekend Deals

Introducing Consumer Reports' Weekend Deals

Our smarter siblings over at Consumer Reports are really on top of things today: After some digging around, they’ve come up with a list of deals out there this weekend at stores like Walmart, Home Depot and Lowe’s to help you stretch your hard-earned dollars. [More]

Home Depot Adding New Jobs For First Time Since 2006

Home Depot Adding New Jobs For First Time Since 2006

Looking for a job? Then this might be a bit of good news — Home Depot is so hopeful about the economic rebound that they’re adding new in-store positions for the first time in four years. [More]

You Trick Home Depot Into Price Matching Their Own Website

You Trick Home Depot Into Price Matching Their Own Website

Reader Aaron was trying to buy a toilet from Home Depot, but they, like other retailers, would not price match their own website — that is until Aaron told them he would just go to Lowe’s and have them price match Home Depot’s website. [More]