Mike found this sign in the carpet section of a New Jersey Home Depot. The portion below the boldface type under the second bullet point highlights the fact that the sign could have used one last look before the person in charge of sign proofing gave it the thumbs-up. [More]
SgtBeavis ordered a clearance item from Home Depot last week. The site claimed that the item was on backorder, and let him place the order. Then they canceled it. Fortunately, the good sergeant reads Consumerist, and decided to write to the CEO of Home Depot to get the situation fixed. It worked: Home Depot overnighted the item to his house for free. He and his woodworking buddies were stunned, [More]
Corporate guerrilla marketing efforts are getting more sophisticated, as well as more annoying. A Consumerist-reading blogger is under constant commenting attack from either paid Home Depot plants or a well-organized squadron of people with a lot of spare time on their hands who really, really love to defend the big box chain’s honor. And who share the same IP address. [More]
Lucas saved up his credit card reward points to buy a Home Depot eGift Card with the understanding that he only needed the number to make a purchase. A Home Depot clerk denied his purchase, insisting she needed to see a physical copy. [More]
A few months back, we wrote about a couple in Illinois who tried to combine cheap with hilarious by getting married at a Taco Bell. For better or for worse, it looks like that happy couple is not alone, with an increasing number of people walking down the aisles of retail stores and restaurants. [More]
There’s a line between helpful suggestions and overbearing browbeating, and John says a Home Depot worker bulldozed that line when she talked trash about his rubber mat purchase. [More]
As consumers in modern America, we often cynically assume that “Lifetime Guarantee” is just a something companies slap on products with no basis in fact, like “New and Improved!” or “With Calcium.” But there are companies who take the lifetime warranty concept seriously, and will replace a ten-year-old shovel after its handle breaks just as garden season begins. Matt discovered that a shovel he picked up at Home Depot a decade ago carried such a guarantee…and the company replaced his broken shovel even though all proof of purchase was long gone. [More]
Home Depot had a problem: their employees kept sawing off their own extremities with the saws they used to cut lumber for customers. Michael Powell invented a gadget which fixed the problem, and offered to sell the device to the chain for $2,000 each. Then, the inventor’s lawsuit alleged, Home Depot simply stole the gadget’s design, made their own, and wouldn’t compensate him. “F*** Michael Powell. Let him sue us.” one executive said at the time. Now the chain must pay him a judgment of about $25 million. [More]
Reader Dan writes in to let us know that Home Depot convinced him to shop at Sears. No easy feat, we assume. [More]
Whaaaaa? The Wall Street Journal says J.C. Penney and Home Depot have been investing in better customer service training, because apparently some egghead thinks it might increase sales. Penney started it back over the holiday shopping season, by giving cash bonuses to employees who improved their customer service scores. Home Depot should be rolling out some new improved customer interaction this month, where cashiers will ask if you found everything you needed and will call up the right department on your behalf if you didn’t. [More]
Our smarter siblings over at Consumer Reports are really on top of things today: After some digging around, they’ve come up with a list of deals out there this weekend at stores like Walmart, Home Depot and Lowe’s to help you stretch your hard-earned dollars. [More]
Looking for a job? Then this might be a bit of good news — Home Depot is so hopeful about the economic rebound that they’re adding new in-store positions for the first time in four years. [More]
Reader Aaron was trying to buy a toilet from Home Depot, but they, like other retailers, would not price match their own website — that is until Aaron told them he would just go to Lowe’s and have them price match Home Depot’s website. [More]
Two months ago, Mike and his wife decided to re-do their floors. They’re expecting a child in November, so they made sure that they ordered the materials in plenty of time to get everything taken care of before the end of August. Mike even scheduled time off work and had family members come in from out of town to help out.
Rather than make up some line about needing to make sure customers receive everything they paid for, Home Depot is now openly treating its customers like shoplifters.
Starting in January, you’ll be able to buy Martha Stewart-branded patio furniture, storage bins, and toilet wine kits at your local Home Depot, thanks to a new multi-zillion dollar business deal the two companies have cooked up. Martha Stewart Living Omnimedia’s old deal with Kmart—which a company tells the Atlanta Journal-Constitution earned them upwards of $1 billion annually at its peak—expires that same month.