Home Depot Forgot They Promised To Hang Onto My Rug Until I Decided If I'd Exchange It Or Not, Refuses Refund

Home Depot Forgot They Promised To Hang Onto My Rug Until I Decided If I'd Exchange It Or Not, Refuses Refund

Marc knew for a fact that he didn’t want to keep the rug he and his wife bought from Home Depot, so he was pleased when an employee was helpful enough to suggest they wait on a refund in case a new shipment had any rugs they’d like. He even offered to hang onto the rug, instead of lugging it back and forth. Unfortunately, the employee’s memory wasn’t so good. [More]

E-Mail To Home Depot CEO Resolves Month-Old Problem In 12 Hours

E-Mail To Home Depot CEO Resolves Month-Old Problem In 12 Hours

Consumerist reader Jim was feeling a little frustrated with Home Depot. He’d ordered some parts online for his chainsaw, only to find that one of the two boxes was completely empty. This was just the beginning of a month of misleading assurances, conflicting instructions and overall dissatisfaction for Jim. That is, until he penned an e-mail to Home Depot’s CEO. [More]

Knife Printed With 'USA Quality Guarantee' Is, Of Course, Made In China

Knife Printed With 'USA Quality Guarantee' Is, Of Course, Made In China

Think quickly: if you saw the “USA Quality Guarantee” seal on a product you found in a store, where would you assume that it had been manufactured? If you guessed “China,” you’re an awfully cynical person. You are, however, correct.

Reader Stuart, who writes a blog about tools, noticed this little badge of dishonor on a knife for sale at Home Depot. If it’s not meant to make customers think that the knife was made in the USA, then are the words just for decoration?

Home Depot Staff Makes 8-Hour Trip To Find Me A Snow Blower

Home Depot Staff Makes 8-Hour Trip To Find Me A Snow Blower

Consumerist reader Matt and his wife recently went to Home Depot to try to purchase a snow blower for the coming winter. But that Halloween weekend snow storm apparently caused an early run on the machines and no one could give them a clear answer on exactly when they would be back in stock. [More]

Home Depot Increases Sales By Moving Office Staff To Sales Floor

Home Depot Increases Sales By Moving Office Staff To Sales Floor

Home Depot has finally found a use for your pointy-haired boss — they made him a sales person. The leading home improvement chain has boosted sales by shifting some employees from the back-office to the sales floor. The red staplers will be lonely, but the customers are buying more items per trip. [More]

Home Depot Salt Pellet Deal Shrivels Under Scrutiny

Home Depot Salt Pellet Deal Shrivels Under Scrutiny

Whether it’s a signage error or a stacking error, this pile of salt pellets is not what it seems at first blush. [More]

HomeDepot.com Rejects Your Overbilling Complaint

HomeDepot.com Rejects Your Overbilling Complaint

Jeffrey was overbilled for a garbage disposal by Home Depot and had a bad experience with the service technician. Then, we he tried to submit a complaint about it through the Home Depot website, the site rejected his story and said it violated their terms of service agreement. [More]

Home Depot Tells Me I'll Be Able To Return Unused Generator,
Changes Mind After Hurricane

Home Depot Tells Me I'll Be Able To Return Unused Generator, Changes Mind After Hurricane

Hardware stores like Home Depot and Lowe’s stand to rake in a nice pile of cash from hurricane-related sales. And according to one Consumerist reader, his local Home Depot intends on keeping as much of that cash as possible by not making good on its pre-storm promises. [More]

Home Depot, Starbucks To Make A Pile Of Post-Hurricane Cash

Home Depot, Starbucks To Make A Pile Of Post-Hurricane Cash

Reports state that Hurricane Irene could have done anywhere from $3 billion to $10 billion in damage during her brief trip up the East Coast. That’s a lot of plywood, nails, plaster and everything else that will be needed for repair. It’s also a lot of coffee for beleaguered consumers. [More]

Consumerist Techniques Land Reader Free Home Depot Tools

Consumerist Techniques Land Reader Free Home Depot Tools

Andrew stared at the row of tools on the shelf at Home Depot and sighed. He had a big new job to do, but after getting all his tools from Home Depot for the past 20 years, there was but a paltry selection. No open stock items and the sets were incomplete. He wouldn’t be able to get all the tools he needed. So, drawing on what he’d learned from reading Consumerist, rather than an EECB, he crafted an email to a specific person at Home Depot corporate he thought might help. [More]

Shoppers Hoarding Incandescent Light Bulbs As New Regulations Loom

Shoppers Hoarding Incandescent Light Bulbs As New Regulations Loom

It’s been nearly four years since Congress voted to phase out low-efficiency incadescent light bulbs, but fans of the bright lights still have a few months before the regulations begin kicking in. And judging by sales numbers, it looks like consumers are snatching up incadescents before they fade away. [More]

The 8 Largest U.S. Retailers With The Worst Sales

The 8 Largest U.S. Retailers With The Worst Sales

If we’d told you 10 years ago that Borders and Circuit City would vanish off the face of the planet and Blockbuster Video would be auctioned off to a satellite TV provider for pocket change, many people would have expressed disbelief. But those once-great stores have had their heyday in history, so now it’s time to look into the magic 8 ball to see if doom lies ahead for other major retailers. [More]

After The Storm: Shop At Home Depot, Eat At Waffle House

After The Storm: Shop At Home Depot, Eat At Waffle House

Which retailers are best at preparing for major disasters? According to some experts, big-box chains like Home Depot and Lowe’s earn high marks for responding rapidly to blizzards, tornadoes and hurricanes. Then there’s Waffle House, which FEMA administrator W. Craig Fugate cites as being one of the indicators he uses to determine whether a community has recovered from a disaster: If the restaurant is open and serving a full menu, things are okay. [More]

Lawsuit Accuses Home Depot Of Violating Buy American Act

Lawsuit Accuses Home Depot Of Violating Buy American Act

Home Depot is taking legal heat for possibly violating the Buy American Act of 1933, which requires that materials used to build public construction products come from the U.S. The U.S. Department of Justice is investigating the company due to accusations that it purchases products from China and other foreign countries, and offers those products to government agencies online. [More]

Missing Cat Lived In Home Depot For Months

Missing Cat Lived In Home Depot For Months

A cat that vanished from its home nearly a year ago — and was presumed dead by its owners — spent months living in a Home Depot in Michigan, until an employee brought it into a vet to get it a checkup and discovered it was microchipped. [More]

Video Of Home Depot Easy Button Ripoff In Action

Video Of Home Depot Easy Button Ripoff In Action

Reader Ed went back to Home Depot and took a video of that Home Depot ripoff of the Staple’s “Easy Button” getting pressed. The mechanized voice released from inside says, “Don’t see the product you want you want on our displays? The Home Depot can still provide it! Ask an associate to set up a CFP to locate the product you want!” That’s a lot more words than when you push the original button, which says, “That was Easy.” Nice job, big orange, you steal someone else’s idea and then totally ruin the whole concept by adding a bunch of extra marketing language. [More]

Big Box Stores Pushing To Tax Amazon Sales Nationwide

Big Box Stores Pushing To Tax Amazon Sales Nationwide

In recent years, retailers have been successful in getting a handful of states, including Illinois and New York, to pass laws requiring Amazon.com and similar e-tailers to collect sales tax on products shipped to those states. Now, with the backing of super-sized chains, there is a full-on push to get these laws on the books in every state that collects sales tax. [More]

Home Depot Rips Off Staples Easy Button

Home Depot Rips Off Staples Easy Button

At least one Home Depot has been so inspired by Staples “Easy Button” that they came up with their own knockoff. Reader Ed sent in this photo of one of these buttons he spotted in his local Home Depot on the desk in the flooring department. When I first saw the picture, I thought that when you pushed it a giant mechanical hand would grab one of the experienced retired contractors who Home Depot fired and replaced with cheaper labor and drop him in front of you. Sadly, the reality is, as usual, much more mundane than my fevered imaginings. [More]