Carry This Secret Price Code Cheat Sheet To Hunt Down Sales Everywhere

Carry This Secret Price Code Cheat Sheet To Hunt Down Sales Everywhere

We’ve previously shared with you Costco’s price tag code, but they’re not the only store that encodes not-so-secret sale information in the last two digits of an item’s price. Other stores do it too, including Target, Home Depot, Gap/Old Navy, and Sears. Want to crack the code and know when things are on their very lowest markdown? Here are the secrets. Update: this post’s info is out of date. Some newer info is here. [More]

We Will Pretend These Nightmares Before Christmas Are Intentional

We Will Pretend These Nightmares Before Christmas Are Intentional

Maybe this “Nightmare Before Christmas” holiday mashup thing is becoming more popular in retail decor. It’s starting to grow on us, we have to admit. Maybe this should continue to be a thing, like Hobby Lobby’s Halloween trees. [More]

Home Depot Sells Woman Imaginary Refrigerator

Home Depot Sells Woman Imaginary Refrigerator

When you hand over $1,400 for a new refrigerator, you sort of expect to get a new refrigerator. Home Depot sold a California woman a fridge in early June, promising delivery in early July. Only the specific appliance that they had sold her wasn’t sitting in a warehouse somewhere, waiting for delivery. It hadn’t even been manufactured yet.  Oh.  [More]

Don’t Notice Appliance Delivery Damage Within 48 Hours? Too Bad

Don’t Notice Appliance Delivery Damage Within 48 Hours? Too Bad

Sometimes you buy a new appliance, but don’t use it right away. Maybe you just don’t have any dirty clothes or dishes for a while, or the room where the appliance goes just isn’t ready yet. That’s what happened to Russell when he bought a new washer from Home Depot: it was damaged during delivery, but he didn’t know it at the time. Since he didn’t report it within 48 hours, he’s stuck with the broken appliance, in a sad and desolate land between where Home Depot’s return policy ends and LG’s warranty begins. [More]

(analogkid281)

Home Depot Customer Grabs Saws, Tries To Cut His Own Arms Off In Store

We’ve heard of nightmarish customer service experiences, but one Home Depot shopper created a nightmare of his own making when he reportedly grabbed a saw and tried to hack off his own arms inside the store. His fellow customers were apparently a bit disturbed at the scene because a man was trying to cut his own limbs off in public. Yikes. [More]

(Northwest dad)

GE Wants To Spend $836 For Repairs On My $500 Washer That Does The Harlem Shake

Reader Philip bought a new washer and dryer on sale last year after Black Friday. They were finally delivered when the family moved into a new house last week. When the time came for the inaugural wash, the machine made a loud banging sound and hopped around the room. GE sent a repairman who, on orders from GE, thought that gutting the washer was an ideal solution. Philip disagreed, pointing out that he would constantly fear a dryer motor fire and would prefer a new replacement, what with the washer/dryer set being newly delivered and all. GE would much rather spend more than the replacement value of the appliance. [More]

Accept the consequences of your demands.

Should You Feel Guilty After Receiving Amazing Customer Service?

We’ve long been advocates of using Twitter for customer service when the regular channels of customer service don’t work. There’s something about the combination of pithy microblog updates and public posting that some companies have done very well, and that others have been unable to manage. Others are giving up on the platform entirely.If you can get help via Twitter, that turns you into a VIP, and that made Lindsay Robertson of The Awl uncomfortable after she used Twitter to complain to Home Depot about her backordered air conditioner. [More]

Ooops.

Home Depot Uses LG Appliances To Advertise Deal That Excludes LG Appliances

If you look at all the LG appliances pictured in the Home Depot flier advertising savings for customers who buy multiple appliances, you might be confused by the fine print at the bottom of the image. [More]

Home Depot Leaves Me With A Concrete Condo Floor And An Awful Lot Of Supplies

Home Depot Leaves Me With A Concrete Condo Floor And An Awful Lot Of Supplies

Navid’s idea wasn’t bad: he wanted to install wood floors in his condo, and chose to hire installers from the store where he bought the flooring and supplies, Home Depot. This should be a simple transaction: he gives them money, they come over and put floors in his condo. It’s just that something that employees assured Navid wouldn’t be a problem suddenly became a problem. There’s a large dip and some cracks in his subfloor, and Home Depot’s original rough estimate for how much it would fix to cost the problem was much lower than it should have been. Navid agreed to pay that expense, and the contractors walked off the job anyway, saying that they wouldn’t be able to warranty the work. Now Navid is stuck with a lot of supplies and a ripped-up floor. [More]

Home Depot Batman Just Wanted To "Inspire Hope," Says He's Not The Only Real-Life Superhero

Remember the man who scared the bejeezus out of shoppers by — and was arrested for — walking around Home Depot dressed like Batman (and not the cuddly ’60s TV Batman), asking if anyone needed help? Well, he says his motives were misunderstood… and that there are others out there like him. [More]

Dressing Up Like Batman And Offering To "Save The Day" At Home Depot Now Gets You Arrested

Dressing Up Like Batman And Offering To "Save The Day" At Home Depot Now Gets You Arrested

What only a few weeks ago would have been brushed off by most people as a bizarre bit of performance art — or just someone having a laugh — is now suspicious enough to merit arrest. That’s why we’re asking everyone to call off their plans to dress up like Batman and skulk around their local Home Depot to see if anyone needs assistance. [More]

Home Depot Won’t Process $8,000 Order Because It Can’t Decide If It Will Accept My Gift Cards

Home Depot Won’t Process $8,000 Order Because It Can’t Decide If It Will Accept My Gift Cards

Consumerist reader Sam was in a bit of a pickle. He’d recently moved from Florida to Texas, where he’d bought a home with the aim of fixing it up. To help him in this effort, Sam’s family and friends had given him several thousand dollars worth of Home Deport gift cards. Problem is, Sam accidentally left those cards back in Florida. But since he had all the info for the cards, Home Depot said it would be no problem. Or wait, maybe it will be. Or maybe not. [More]

Masco Cabinetry Takes Over Support For Closed Company, Replaces Their Crappy Cabinet Doors For Free

Masco Cabinetry Takes Over Support For Closed Company, Replaces Their Crappy Cabinet Doors For Free

The cabinets that Debbie bought from Home Depot a decade ago haven’t aged very well. She saw on the original paperwork that the ones she has came with a “lifetime guarantee”…. but that’s nonsense, right? She looked them up anyway, just in case. It turned out that the company that made her cabinets, Mills Pride, closed a few years ago. That’s too bad. But a different company starting with M, Masco Cabinetry, took over customer support for Mills Pride’s old customers. Debbie called them up and, to her astonishment, learned that Masco would replace the worn-out doors that they didn’t even manufacture in the first place. [More]

Home Depot Sells Defective Grill, Reacts Exactly Unlike Stereotypical Big Box Store

Home Depot Sells Defective Grill, Reacts Exactly Unlike Stereotypical Big Box Store

Having rented a truck to transport his new grill home from Home Depot, R. had every reason to expect all kinds of inconvenience when the new appliance wouldn’t light. At all. But that wasn’t so. When he called to report the problem, the store reacted with all of the efficiency and great customer service that we’ve come to never expect from the big-box stores on every street corner. [More]

Home Depot Pushes Free Assembly That Isn’t All That Free

Home Depot Pushes Free Assembly That Isn’t All That Free

When shopping for a grill at Home Depot, Amy and her spouse had a requirement that they didn’t think was too onerous. They wanted a grill that had not yet been assembled, so it would fit in their car and so they would only be able to blame themselves if it were put together wrong. “But…but…but… FREE assembly!” insisted employees at their local store, dragging them into an illogical spiral where “free” actually means “we can rent you a truck for $19.99.” [More]

Burning Down Home Depot Will Not Help Save Your Friend's Hardware Store

Burning Down Home Depot Will Not Help Save Your Friend's Hardware Store

We do enjoy hearing stories about friends who go the extra mile to help each other out. There is also something to be said for helping out a local business in favor of a national retail chain. However, it’s probably not in anyone’s best interest to try to burn the bigger store to the ground. [More]

This Power Strip Is Ideal For Outdoor Use, Just Maybe Don't Use It Outdoors

This Power Strip Is Ideal For Outdoor Use, Just Maybe Don't Use It Outdoors

Consumerist reader Fred was strolling through his local Home Depot in Connecticut when he checked out this Belkin power strip, which says right on the front of the package that it is “ideal” for outdoor use. Apparently, “ideal” is Belkin-ese for “not advised.” [More]

Home Depot Delivers $2500 Worth Of Appliances, Won't Accept Money For Them

Home Depot Delivers $2500 Worth Of Appliances, Won't Accept Money For Them

Consumer thought experiment: if Home Depot delivers some appliances to you, but never bills you for them, are they free? If that were true, a California grandmother got one heck of a Cyber Monday deal on more than $2,500 worth of kitchen appliances from Home Depot. That’s not what she wanted. She’d rather just pay the hardware mega-chain already, but they won’t accept her money. A computer glitch makes it look like she already paid for the appliances, and Home Depot won’t accept her money. [More]