Tourists Rent Car, Get Free Snake In The Trunk

Tourists Rent Car, Get Free Snake In The Trunk

“Free ball python with every car rental” might appeal to some customers as a promotion, but it would be an expensive one, and most people probably wouldn’t be interested. Two tourists found a free surprise python in the trunk of the car they had rented at Logan airport in Boston and drove to their motel in Maine. The good news? The snake was alive and unharmed, and its owner has already been found. [More]

General Motors Recallapalooza Was Bad News For Rental Car Companies, Too

General Motors Recallapalooza Was Bad News For Rental Car Companies, Too

This year’s vehicle Recallapalooza hasn’t just been bad news for General Motors and for nervous vehicle owners waiting for repair kits. Having fewer cars on the roads has been bad for major car rental companies, too, at a time that was supposed to be a renaissance of sorts for that business. [More]

Watch Out For Car Rental Companies’ Convenient Service To Pay Tolls

Watch Out For Car Rental Companies’ Convenient Service To Pay Tolls

A convenience fee is just that: a fee that you pay to avoid doing something inconvenient. For the convenience of not reading every page of his rental car agreement, reader Dov had to pay an extra $24.75 on his recent car rental. How does that work? He encountered PlatePass, a program where rental car companies charge customers extra for the privilege of breezing through toll gates. [More]

(frankieleon)

Sacramento Airport Car Rental Counters Charged Extra .5% Sales Tax For 2 Months

Half of one percent is a very small amount, to state the extremely obvious. It can make a big difference in an annual budget, though, for a city that raises sales tax rates by half a percent. That’s fine, as long as merchants don’t do anything silly like charge higher city tax rates outside of the city limits. Like, for example, the car rental counters at the airport in Sacramento, California. [More]

(paul.malon)

Learn From My Stupid Mistake: Ask For Total If Hertz Offers You An Upgrade

Jon made a Hertz reservation through Hotwire.com, and his grand total was to be $110. At the counter, they offered him an upgrade, for $123. Here’s the problem, and what he wants to warn the Consumerist community about: he failed to clarify that the upgrade would be for $123 more than the original total, not a grand total of $123 and an upgrade fee of only a few bucks per day. [More]

(paul.malon)

I’m Glad I Didn’t Call Hertz Roadside Assistance For An Actual Emergency

For a recent trip, Michael rented a car from Hertz. It was a hatchback. He had a tiny problem: the key he had opened the doors and started the engine and everything, but didn’t open the hatch. He tried a few different ways to contact customer service, but couldn’t find anyone to help him or didn’t receive an answer. He never needed trunk access during his trip…but what if he had? [More]

Hertz To Buy Dollar Thrifty… For Real This Time

Hertz To Buy Dollar Thrifty… For Real This Time

This is like one of those romantic comedies where a couple makes it oh-so-close to the altar only to break up, then spends years realizing that they made a mistake and they should get hitched, have babies and move to Connecticut… Except it’s about two rental car companies, so it’s even sexier. [More]

New Law Would Forbid Rental Car Companies From Renting Recalled Cars

New Law Would Forbid Rental Car Companies From Renting Recalled Cars

For years, consumer advocates have been calling for legislation that would make it illegal for rental car companies to rent out or sell vehicles that are currently under a safety recall. That notion is inching closer to becoming a reality with the introduction of the Raechel and Jacqueline Houck Safe Rental Car Act. [More]

Hertz On Demand Doesn’t Work If No Cars Are Available

Hertz On Demand Doesn’t Work If No Cars Are Available

Benjamin lives in a major city, so he rents cars when he needs one rather than owning one. This system works well for him, and he’s a loyal customer of Hertz. What he’d really like is to become a customer of Hertz On Demand, a Zipcar-like service that lets customers rent cars by the hour rather than by the day. At least it would if the location nearest Benjamin ever had any cars available. [More]

Should Rental Car Companies Be Allowed To Rent Out Recalled Vehicles?

Every year, several million cars are recalled for repairs that cover everything from the most minor safety concerns to potential death traps. But some rental companies continue to hire out vehicles that haven’t been repaired, even months or years after the recall announcement. [More]

How I Got Hertz To Give Me A Free Double-Tow, 1 Day Off My Rental, And A $25 Voucher

How I Got Hertz To Give Me A Free Double-Tow, 1 Day Off My Rental, And A $25 Voucher

I was cruising down I-95 to Maryland to see my uncle’s bluegrass band with my step-father in the passenger seat and my wife in the back, when I noticed my Hertz rental wasn’t steering as responsively as before. The tire pressure indicator light went on, then the passenger-side airbag light was on steady, and so was the car temperature gauge. [More]

Hertz Suspends 34 Muslim Employees For Praying On The Clock

Hertz Suspends 34 Muslim Employees For Praying On The Clock

A group of 34 Hertz employees, all Somali Muslims, at Seattle-Tacoma International Airport have been suspended indefinitely for reportedly not punching the time clock before and after taking a few minutes to pray during the work day. [More]

How To Swerve Away From Extra Car Rental Fees

How To Swerve Away From Extra Car Rental Fees

Sure, maybe you’re smart enough not to fall for the optional insurance car rental companies like to shill when you borrow one of their fine vehicles. And of course, you’re wise to the astronomical final bill you might get if you opt for their pricey fuel options. But do you know what other gotchas lay in store? [More]

Columnist: Hertz Charged More To Refill Gas Tank Than To Rent Car For 2 Days

Columnist: Hertz Charged More To Refill Gas Tank Than To Rent Car For 2 Days

News that car rental companies are charging more than $9 per gallon for failure to fill up the gas tank upon return caught a Sports Illustrated columnist by surprise. [More]

Not Filling The Tank On Your Rental Car Could Cost You $9 A Gallon

Not Filling The Tank On Your Rental Car Could Cost You $9 A Gallon

Next time you’re running close to the deadline for returning a rental car and have to choose between a late fee or being penalized for not having a full gas tank, be sure that you’re using the right per-gallon dollar amount when figuring out which will cost less. According to a new USA Today survey, the penalty for having to fill up a rental car’s tank can now set you back over $9 per gallon. [More]

Ex-Hertz Employee Shares 3 Tips On Saving On Your Next Rental

Ex-Hertz Employee Shares 3 Tips On Saving On Your Next Rental

A former slinger of keys for rental car company Hertz has stepped forward from the shadows to share his three tips for saving on your next car. [More]

5 Tips For Beating Car Rental Companies At The Claim Game

5 Tips For Beating Car Rental Companies At The Claim Game

Anyone who has ever had the misfortune of fighting a car rental company on an insurance claim — especially over a ding or scratch that you know was there before you drove off the lot — knows that it’s often a losing battle. But travel journalist Christopher Elliott has some tips for putting up a good fight. [More]

Does The Hertz Claims Department Really Exist?

Does The Hertz Claims Department Really Exist?

Have you ever tried to reach the “claims department” of Hertz? Mark was in a car accident with a Hertz customer, and isn’t able to get hold of anyone. Either this department is grossly understaffed, or it doesn’t exist. [More]