Google Play Changes Purchasing So Kids Can’t Go On In-Game Shopping Sprees

Google Play Changes Purchasing So Kids Can’t Go On In-Game Shopping Sprees

Many smartphone or tablet owners have done it, whether we have kids of our own or not: handed our devices over to a youngster that we’re tasked with entertaining. Now Android users can lock kids and other guests out of accessing their real wallets with in-game currency purchases. [More]

(Joshua B. Leners)

Is A Google Store Coming To Manhattan? What Would It Sell?

Google isn’t just a company that provides e-mail service and a search engine anymore: they sell stuff. Actual stuff, like Chromebooks, Nexus tablets and smartphones, and Google Glass face computers. That’s recent reports that Google signed a lease on an 8,000 square foot retail space in the SoHo neighborhood aren’t at all surprising. What exactly will Google sell there, though? [More]

Early Adopter: Using Google Glass Is A Literal Headache

Early Adopter: Using Google Glass Is A Literal Headache

When Google first opened up the possibility of using its Glass face computers, nerds all over the world were excited about the opportunity. They signed up for the Glass Explorers program, which required them to pay $1,500 and not let anyone else even borrow the device. Almost a year later, many of those early adopters are tired of talking to their face computers. [More]

Chromebook 11 Charger Measured At A Toasty 140 Degrees

Chromebook 11 Charger Measured At A Toasty 140 Degrees

You probably didn’t need more proof that you should stop using the charger that came with your Chromebook 11 from HP. First we heard reports from Consumerist’s own editorial offices, then Google itself told customers to quit using the charger. Now Consumer Reports happens to be testing Chromebooks, and measured the surface temperature of the charger: 140 degrees. [More]

Does Giving A Google Chromebook As A Gift Void The Warranty? Well, No

Does Giving A Google Chromebook As A Gift Void The Warranty? Well, No

Sometimes, buying an item that would otherwise have warranty coverage from a retailer who isn’t an authorized retailer means you don’t get protection from the manufacturer’s warranty or other perks. Reader Dan didn’t think that he would encounter an issue like this when he bought an unused, sealed Chromebook Pixel from an Amazon Marketplace seller. The computer itself was fine: its included Google Drive subscription was not. [More]

(catastrophegirl)

Google Loses Appeal Over Street View Cars Snooping On Home Wi-Fi Connections

Google lost its appeal in federal court yesterday over whether or not its Street View cars invaded people’s privacy by collecting info through their home Wi-Fi systems as it drove through their neighborhoods. [More]

(Skakerman)

Google Play Saga Becomes A Cautionary Tale For Customer Service Staff

Tim put his faith in Google. He ordered up a Chromecast video streaming device and a Nexus 4 smartphone from the Google Play store, canceling his existing cell phone plan before a planned move. Then his package from Google didn’t come. The Chromecast was backordered, but his phone wasn’t. Still the package didn’t come, even though the phone was supposed to ship separately. [More]

(Skakerman)

Software Update Turns Nexus 4 Into Expensive, Slippery Paperweight

There was nothing earth-shattering or all that new about the newest update to the Android mobile operating system, Jelly Bean 4.3. However, some owners of the device that Google itself designed and sells directly, the Nexus 4 smartphone, report that the update turned their phones into glossy paperweights, and it’s not clear why. [More]

(afagen)

FTC To Google: Hang On A Minute While We Investigate This Waze Deal

Google might want to start trying to pour the bubbly it poured over its $1.1 billion acquisition of social mapping company Waze back into the bottle, at least until the Federal Trade Commission is done with its antitrust review of the deal. The company confirmed that it’s been contacted by antitrust lawyers from the FTC, which isn’t a surprise. You take one huge company and have it buy up another smaller one, and the FTC will be there. [More]

Google’s ‘For Any Reason’ Return Policy Does Not Include ‘Because I Broke It’

Google’s ‘For Any Reason’ Return Policy Does Not Include ‘Because I Broke It’

Amanda bought a Nexus 4 smartphone direct from Google, and put it in a case the next day. Like many other readers we’ve heard from, her phone plunged to its doom, shattering the screen. She had time on her side, though: it was only ten days since she had bought the phone, and Google’s posted return policy says that you can return a device in the first fifteen days “for any reason.” But is “because I broke it” a valid reason? [More]

What's Geordi's is not yours.

Don’t Even Think Of Letting Anyone Buy Or Borrow Your New Google Glass Specs

So there you are, one of the first people to get their hands on the Google Glass. You’re tooling around like Geordi LaForge, taking photos or seeing maps or whatever, and your friend is all, “Hey, cool! Can I borrow those?” Stop right there, says Google. The first users of these specs are strictly forbidden from selling, loaning or otherwise letting anyone else touch them. [More]

(Great Beyond)

What’s Behind Google Fiber’s Door No. 3? (Drumroll, Please)… It’s Provo, Utah!

Google Fiber is rolling on again across the United States: After announcing Austin, Texas as its second city to officially join the family, the super speedy gigabit network is set to spread into Provo, Utah. It’ll give customers there another option for watching TV and surfing the Internet, and if we know anything in this confusing world, it’s that choice is a beautiful thing. [More]

(Google)

Google Introduces Dead Man’s Switch For Your Accounts

More than a decade ago, I had an online friend who abruptly disappeared, not answering e-mails or showing up on any of her favorite sites. Did she lock herself out of her accounts? Did her parents cancel their dialup? Did something happen to her? I never found out, and never would. What if you could prevent that? What if you could send a notice out to all of your contacts after you don’t log in to your accounts for a set period, and “will” your data to someone else? There are workarounds to do this, but now such a feature is built in to Google. [More]

(frankieleon)

I Lose A Really Useful Android Feature And Sprint And Samsung Pass The Buck

We often hear from users of various Android smartphones complaining that their carrier or their phone manufacturer is keeping them away from the latest version of the operating system. Mark’s problem is sort of the opposite of that. He has the very newest release, Jelly Bean, but was horrified to discover that a feature he finds very useful at work was quietly discontinued. He can’t get an answer out of Samsung or his carrier, Sprint, about who decided to remove this feature or why. He just gets sent back and forth between companies. [More]

This can't be right.

April Fools’ Day, Anyone? YouTube Is Shutting Down After 8-Year Quest For Best Video

We’re just gonna go ahead and take everything we read today with a giant grain of salt, as it just so happens to be April 1. In an April Fools’ joke that would likely devastate anyone who’s a fan of funny cat videos or 10-hour loops of Kate Upton on a runway, Google announced today that it’s shutting down YouTube tonight. [More]

Google Promises Nexus 7 In 3-5 Business Days, Will Ship It 4 Days Later

Google Promises Nexus 7 In 3-5 Business Days, Will Ship It 4 Days Later

Silly Bryan: he got this idea in his head that “In Stock – Delivered in 3-5 business days” on the Google Nexus 7 ordering page meant that he could order a tablet and it would be delivered in 3-5 business days. He needed it within five business days, and placed an order. Instead of the promised two business days for processing, the tablet was set to ship out on Thursday when he’s leaving for the trip on Sunday. 2nd Day Air wasn’t going to work. [More]

What time is it? GEORDI TIME!

Google Glass Taking Applications To Become America’s Next Top Cyborg

If you’ve ever sat gazing out a window using just your own boring nature-given eyeballs and thought, “Oh, if only I were more like Geordi LaForge, and also I have lots of money to spare,” then Google Glass wants you. The company is taking the next step toward making its wearable computing devices a reality and is offering up the chance for tech-lovers to be among the first to try it. [More]

(Bill Binns)

Shockingly, Customers Who Buy Google Products Expect Some Customer Service

We’ve posted before about how Google’s idea of offering product support is to maintain some customer forums and peek in every once in a while. That’s understandable for free tools like Gmail and standard Google Voice, but customers who have paid Google for services expect more. For example, many of the customers who have paid to port their phone numbers to Google Voice so far this month have received an e-mail confirming that their port went through…then discover that people who call them are getting a message that the number has been disconnected. [More]