According to police, a 24-year-old Minnesota man went on a voyeuristic rampage at a local mall in April, slipping his iPhone under the door of a Gap changing room, up a shopper’s skirt, and into a ladies’ room stall. Surveillance camera footage and information from a Gap worker who happened to have attended high school with the suspect led to his arrest. [More]
Why Won’t Old Navy Exchange My Jeans That Won’t Fit?
By December 7, 2012
If you go shopping on Black Friday at a clothing store, you should take the time to brave the fitting rooms, no matter how long the lines are. Nick learned this the hard way, buying three pairs of jeans for $15 each. He made it out of the store unscathed, but when he got home, found that the jeans didn’t fit. Boo. Oh, well, he can just take them back to the store and swap them for the correct size, right? Not so fast! [More]
Drop Everything And Use This Coupon Right Now!
By November 19, 2012
Is it the fault of the Gap or of the U.S. Postal Service that this coupon arrived in Bryan’s mailbox on the only day that it could be used? Yes, this coupon showed up in his mailbox on November 17th. “My mail doesn’t come till mid afternoon. Most likely I am not going to want to go to the mall spur of the moment,” he writes. [More]
Gap & Netflix Customers Weren't Happy With Them This Holiday Season
By December 28, 2011
Tis the season to get mad at companies for not living up to our standards! Netflix, Overstock.com and Gap were just a few of the holiday disappointments this year in the realm of online shopping, according to a new survey of consumers. [More]
Is Gap's Policy Of Not Price-Matching Its Own Website Ridiculous?
By December 22, 2011
Some retailers have the practical policy that if the price advertised on their website for a product, that price will be matched in a physical store. Not so with Gap, apparently, as Consumerist reader Cara says she tried to get a price adjustment recently and was denied. [More]
Banana Republic Says The Sale Items I Ordered Are No Longer Available, But Really They Are
By December 6, 2011
Spotting a 40% off sale is a gleeful event — better than a measly 30% and almost at that sweet half-off price. So when Andrew stumbled upon just such a sale online at Banana Republic’s site yesterday, he acted quickly to nab some of his favorite items. Speed didn’t matter, in this case. [More]
Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails
By November 30, 2011
After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season. [More]
Banana Republic Clerk Misled Me Into Opening Another Credit Card
By November 2, 2011
When Jessica went shopping at Banana Republic last month, she forgot her store credit card. That was OK, the sales clerk assured her: she just needed Jessica’s Social Security number and for her to sign off on the transaction in order to access her existing card data in the system. Most people are so used to having our forgotten store loyalty cards looked up using our phone numbers that this seems natural enough. Only it wasn’t – by providing her SSN and signature, Jessica was actually applying for a Banana Republic Visa card. [More]
One In Three Gap Stores In U.S. Will Be Closed By End Of 2013
By October 13, 2011
Earlier today, the folks at once-mammoth clothing retailer Gap Inc. announced plans to shutter even more of its namesake Gap stores in the U.S. over the next 14.5 months, bringing the total number of stores to only 700 by the end of 2013. [More]
Vote Here For The Worst Ad In America Awards!
By October 7, 2011
You told us which TV ads annoy you the most, now it’s time to select the worst of the worst! [More]
Announcing The 2011 Worst Ad In America Nominees!
By October 5, 2011
For the second year in a row, we asked you to tell us which TV commercials get on your last nerve, and you didn’t hold back. After sifting through hundreds of comments and e-mails, we’ve finally whittled down all those annoying ads to the elite few worthy of recognition in the Second Annual Consumerist Worst Ad In America Awards. [More]
The 8 Largest U.S. Retailers With The Worst Sales
By August 2, 2011
If we’d told you 10 years ago that Borders and Circuit City would vanish off the face of the planet and Blockbuster Video would be auctioned off to a satellite TV provider for pocket change, many people would have expressed disbelief. But those once-great stores have had their heyday in history, so now it’s time to look into the magic 8 ball to see if doom lies ahead for other major retailers. [More]
Negotiate Your Own Sale At The Gap
By May 18, 2011
Have you ever shopped for clothes online and said to yourself, “Man, I wish this could be more like Priceline, where I could name my own price, but the selection is limited and the deals not all that great?” The Gap is here to help you achieve that dream, with their new “Gap My Price” site. It’s as if Gap and Priceline got together and spawned a largely useless but mildly entertaining deal site that generates coupons you can’t use online. [More]
Are We Just Outsourcing Our Triangle Shirtwaist Factory Tragedies?
By April 4, 2011
When we noted the 100th anniversary of the Triangle Shirtwaist Factory fire on March 25, you might have looked at that and thought, phew, good thing stuff like that isn’t happening anymore. But in developing countries around the world with little to no worker rights and sweatshops paying pennies a day, it is. Like in Bangladesh in December 2010 when 29 workers died after a fire swept through the Hameem garment factory. The workers were trapped inside because guards had been ordered to lock the gates in the event of a fire in order to prevent clothes from being stolen during the confusion. The factory made clothes for GAP. [More]
Gap Wants You To Haggle Over Some Khaki Pants
By March 15, 2011
In what we can only assume is a desperate attempt to make shopping for the world’s most boring item fun, the Gap is running a one-day-only promotion where you, the internet-savvy shopper, can haggle over khaki pants while potentially not even wearing any. [More]
Apparently, No One At The Gap Has Ever Looked At The Internet
By February 1, 2011
Much like the makers of this “modern claddagh” ring, the person or persons responsible for naming these “New Pegged Boyfriend” jeans have apparently never whiled away the hours looking at the seedier side of the internet. [More]
Banana Republic Register Mishap Leaves You With Neither GIft Card Balance Nor Clothes
By December 31, 2010
The good news: There is a store that will accept American Express gift cards without even trying to throw you in jail. It’s Banana Republic. The bad news: A still-unexplained register problem left Andrew without the $90 remaining balance on his card or the items that he tried to purchase. [More]
The Gap: Only Some Of Our "Made In U.S.A." Bags Are Made In China
By December 16, 2010
Yesterday, we reported on some confusion at The Gap. The sign for its Feed USA campaign, which donates $5 from the sale of certain bags to a school lunch program, clearly states “Made in the U.S.A.,” while the label on the bag beneath the sign states “Made In China.” Today, the retailer has reached out to Consumerist to try to clarify the matter. [More]
