How Sears Drove Me Away To GameStop To Get Kinect

How Sears Drove Me Away To GameStop To Get Kinect

Bryan wanted to get his hands on the Kinect motion-sensor controller for the Xbox 360, and ordered it on Sears.com, expecting it to come well before Christmas. That was a week ago, and Bryan has a Kinect now, but no thanks to Sears, on which he gave up due to broken promises and poor customer service. [More]

GameStop Guy Denies My Trade, Saying 'You Might Have Stolen It'

GameStop Guy Denies My Trade, Saying 'You Might Have Stolen It'

B received the game Mafia II as a gift, but wanted Red Dead Redemption instead. Without a receipt, he went to GameStop, where it was purchased, hoping to swap games. When the clerk denied his request because it violated the store’s return policy, B asked instead to trade the game in for store credit he’d apply toward the game he wanted. The clerk refused the trade because he wasn’t sure whether or not B was trying to pawn off a stolen product. [More]

Microsoft, Sony Pay GameStop To Upsell You Downloadable Add-On Codes

Microsoft, Sony Pay GameStop To Upsell You Downloadable Add-On Codes

GameStop employees now have more than just pre-orders, strategy guides and loyalty cards to pressure unsuspecting customers into buying. The game dealer has moved into selling downloadable content cards, and revealed it’s getting a cut of the action, given it more incentive to convince players their games aren’t complete without an extra map pack. [More]

GameStop Is Out Of The Game You Want? Order It For In-Store
Pickup, Return 10 Minutes Later

GameStop Is Out Of The Game You Want? Order It For In-Store Pickup, Return 10 Minutes Later

The bad news: the GameStop where Ambyr went to buy a copy of Call of Duty: Black Ops for her husband only had enough copies of the game to fill pre-orders. The good news: In GameStop’s universe, to “pre-order” means that you leave the store that just refused to sell you a game, order that game online, and then return fifteen minutes later. Bad for logic, good for Ambyr. [More]

GameStop Pushed Me Out Because I Refused To Upsell

GameStop Pushed Me Out Because I Refused To Upsell

You can’t walk into a GameStop without having to fend off requests to sign up for a membership and preorder games. A former manager says he refused to take part in the often irritating environment, faced a demotion due to poor upselling numbers and lost his house as a result. [More]

The New GameStop Rewards Card Isn't Worth Your Time Or Privacy

The New GameStop Rewards Card Isn't Worth Your Time Or Privacy

Last week, we learned that at least one Gamestop employee won’t even sell to you unless you sign up for a rewards card. Why might that be? Reader Dragonfire81 has mysterious inside knowledge, and warns all good Consumerists to stay far, far away from the new rewards program that Gamestop is pushing. [More]

To Sell You A Used Game, This GameStop Requires Your Phone Number

To Sell You A Used Game, This GameStop Requires Your Phone Number

Did you know that GameStop is a membership-only establishment, like a warehouse club? You’re only allowed to shop there if you have their rewards card. I didn’t know that, and neither did Jeff. He tells Consumerist that he foolishly tried to purchase a game, but refused to join the rewards program or give the cashier his phone number. The cashier, in turn, refused to sell anything to him. [More]

GameStop Can't Get Promised Preorders Bonuses To 'Enslaved' Players

GameStop Can't Get Promised Preorders Bonuses To 'Enslaved' Players

GameStop dangled a comic book and t-shirt as incentives to get gamers to preorder Enslaved: Odyssey to the West during a promotional period, but when the game came out last week, the retailer couldn’t provide the goods. [More]

Xbox Live Marketplace Card Already Used, Even Though It Was Opened Only Moments Ago

Xbox Live Marketplace Card Already Used, Even Though It Was Opened Only Moments Ago

Tyler says that on four different occasions now, the Xbox Live points and subscription cards he’s bought have been invalid when he redeems them. He had a friend at Gamestop help him out with the invalid subscription card, but he’s stuck with useless paper when it comes to the points cards. [More]

GameStop's StarCraft II Boost Pack Offer Seems To Be A Whole Lot Of Nothing

GameStop's StarCraft II Boost Pack Offer Seems To Be A Whole Lot Of Nothing

Sean has done some sleuthing and believes he has exposed a supposed GameStop exclusive game add-on is a fraud. The game-selling chain offered a “Boost Pack” for StarCraft II: Wings of Liberty to those who picked the game up at a midnight launch earlier this week, but Sean says the pack’s codes are unnecessary placebos that don’t give code-holders any more access than those without the Boost Pack. [More]

GameStop Buys Pre-Owned Website Kongregate

GameStop Buys Pre-Owned Website Kongregate

If you play games on the website Kongregate–its founders say 10 million players stop by every month–then congratulations, you’re about to become GameStop’s new BFF. There’s no word yet on how this will affect the Kongregate community; the site lets people play online games for free, and GameStop says that the its founders will continue to run things for now. If we start seeing offers to pre-order an upcoming online free game, I guess we’ll know the takeover is complete. [More]

Gamestop Suddenly Hates Me, But Doesn't Know Why

Gamestop Suddenly Hates Me, But Doesn't Know Why

Lu seems to have annual run-ins with stubborn gaming retailers. Last year, a simple GameCrazy purchase racked up illicit fees and an apology from the chain’s district manager. This year, he writes that Gamestop decided to just deny an online purchase with no obvious problems. Why? Apparently Gamestop’s system just doesn’t like Lu. [More]

Sick Of Losing Out To GameStop, Best Buy To Accept Video Game Trade-Ins

Sick Of Losing Out To GameStop, Best Buy To Accept Video Game Trade-Ins

With average prices of around $60-$70 for a new title, video games are a pricey prospect, especially for skilled gamers who can finish some games in an afternoon. GameStop and others have capitalized on this buyer’s remorse by buying back used games, the money for which is often spent immediately at that same store. Tired of watching others capitalize on this model, Best Buy has announced a plan to allow customers to trade in their old games. [More]

GameStop Beefs Up Loyalty Program

GameStop Beefs Up Loyalty Program

Perhaps in response to game publishers undercutting the value of its used games by stripping them of online play, GameStop is rolling out a new PowerUp rewards card that gives customers points for used and new game purchases, giving them discounts as well as coupons for food and movies. [More]

I Preordered Mario But GameStop Told Me My Princess Is In Another Cancel

I Preordered Mario But GameStop Told Me My Princess Is In Another Cancel

Brian loves him some Mario, so he pre-ordered seven copies of Super Mario Galaxy 2 at GameStop. When he went to pick up his games yesterday, when it was released, he was stonewalled and told the store could only give him five copies. Never mind he already had paid for all of them in full. [More]

GameStop Doesn't Want You To Buy A Used Copy Of Fallout 3

GameStop Doesn't Want You To Buy A Used Copy Of Fallout 3

Reader theSteve spotted a pricing quirk on GameStop’s website that rendered a new copy of Fallout 3 cheaper than a used version. [More]

GameStop Made Me Buy Cables So They Could Test My Xbox Trade In

GameStop Made Me Buy Cables So They Could Test My Xbox Trade In

Jason went into GameStop to trade in his Xbox 360, and experienced something odd. He says they refused to take his trade-in unless he bought new non-HD cables so they could test the system with the non-HD TVs they had in the store. [More]

GameStop Employee: Bosses Didn't Care We Were Selling Games Stolen From Best Buy

GameStop Employee: Bosses Didn't Care We Were Selling Games Stolen From Best Buy

A former GameStop employee and Consumerist reader wrote in to share her story of why she decided to quit her gig as a “Game Advisor” after learning that her store was knowingly reselling video games heisted from the local Best Buy store. [More]