Apple devices have always been conspicuously absent from GameStop’s wares, even as competing electronics trade-in services dealt with the likes of iPods, iPads and iPhones. That’s reportedly about to change, with GameStop already accepting trade-ins of the istuff leading up to the rumored October release of the iPhone 5. [More]
GameStop Offers $50 Gift Card To Make Up For Swiping Coupons From PC Version Of 'Deus Ex'
By August 29, 2011
Last week, GameStop admitted to telling employees to pull coupon codes out of new copies of the PC version of Deus Ex: Human Revolution, then yanked the game from shelves. To make things right with customers who bought the game and didn’t get the coupon, the company is reportedly emailing instructions for picking up a $50 gift card and an offer to buy two used games and get a third for free. [More]
Reports: GameStop Pulls PC Version Of 'Deus Ex' Off Shelves After Controversy
By August 25, 2011
As we reported yesterday, GameStop fessed up to ordering employees to pull coupon codes out of new copies of the PC version of Deus Ex: Human Revolution. The company justified its shady directive by saying the publisher Square Enix didn’t let it know the coupon — for a free version of the game from OnLive, which competes against GameStop’s digital service — would be included. Now GameStop is reportedly yanking the game off shelves. [More]
GameStop Stores Ordered To Open 'Deus Ex: Human Revolution' Boxes And Remove Free Game Coupon
By August 24, 2011
This news isn’t going to garner any love for perennial Worst Company In America contestant GameStop. The video game retailer’s Field Operations Manager sent out an e-mail — which has since gone public — demanding that stores open copies of the PC version of the game to remove a coupon containing a code that allows the buyer to play the game for free via the online gaming service OnLive. [More]
My UPS Package Was Delivered, Just Not To Me
By June 9, 2011
UPS claims that it has done its job: Adam’s package, a gift that his wife got for him from Gamestop, was “delivered.” And it was. Just not to him. Or to his house. Or, as far as he can determine, to anyone in his neighborhood. See, he was home, and a large brown truck is hard to miss. [More]
GameStop Pushes Questionable Download Insurance
By May 31, 2011
GameStop wants to make sure you’re taken care of if you buy a PC game from its site, then lose it and need to re-download it. The seller is kind enough to add download insurance to your cart automatically, just in case you forget to pick it up yourself before you check out. Sarcasm aside, the pushy salesmanship is no doubt overlooked by those who just want to click buttons until their game starts to download. [More]
GameStop Will Honor Ancient Pre-Orders For Long-Gestating Video Game
By May 30, 2011
Pre-order-pushing GameStop takes down payments and reservations on video games while developers are still working on them, so sometimes customers — who are free to cancel reservations and apply their credit to other purchases — end up putting $5 or more down on games that never come out. Some true believers hold out hope that their pre-ordered vaporware will someday see the light of day, as is the case with Duke Nukem Forever, which has been in off-and-on development for 14 years. The game will finally hit shelves June 14. [More]
Why Did GameStop Sell Me A Used Game As New?
By April 6, 2011
Patrick had a confusing experience at GameStop recently, when he bought a copy of God of War III. He asked for a new copy of the game, which was on sale, but received an unsealed copy of the game that looked more like a used game. Thanks to a sale, the price difference between new and used copies was only $2, but why did they sell him a not-so-new game in the first place? [More]
Worst Company In America Round One: Walmart Vs. GameStop
By March 16, 2011
It’s a retail riot in this afternoon’s WCIA session, with two perennial tournament qualifiers trying to prove they belong here. [More]
Here's Your Lineup For Worst Company In America 2011!
By March 14, 2011
For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year’s response was the greatest by far. [More]
No One Has The Power To Refund My Barnes & Noble/GameStop Order
By March 4, 2011
When you buy a video game from Barnes & Noble online, the order is actually fulfilled by GameStop. A nice little bit of corporate synergy and specialization, right? The problem is that when you make a mistake or something goes wrong with your order, you enter a strange state of e-commerce purgatory, with each retailer claiming that the other is the only one empowered to change or cancel your order. That’s what happened to Patrick, whose order has now lurked in corporate synergy purgatory for an entire month. [More]
GameStop's New Preorder Bonus: Dead Roaches
By March 1, 2011
Here’s a horrible Gamestop shopping experience that we never would have expected: a customer bought a few inexpensive used games, got them home, and discovered that they were terribly buggy. And by “buggy,” we mean “the cases were filled with dead roaches and roach eggs.” [More]
Lawsuit: GameStop Collects & Stores Customer Info
By March 1, 2011
A class action lawsuit filed in California accuses GameStop of collecting and storing customers’ data, violating state law in the process. [More]
GameStop Incorectly Tells Me They'll Accept My Accessories
By January 20, 2011
Before Jim made a long walk through the snow to trade in his original Xbox accessories at GameStop, he made sure to place a phone call to make sure the store would accept his items. After getting the green light, then double-checking to make sure the woman at GameStop understood what he was asking about, he was turned down once he got to the store. [More]
Guy Allegedly Tunnels Into GameStop To Swipe Video Games
By January 19, 2011
In a heist that was probably narrated by Morgan Freeman, a determined Tennessee man is accused of tunneling into a GameStop in order to pilfer its sweet, unguarded wares in the dark of night. [More]
My Online Order Didn't Get To Me, But GameStop, UPS Say It Was Delivered
By December 31, 2010
Bruce ordered an Xbox 360 bundle from GameStop, but says the package never arrived. UPS says it left the package at his door and told Bruce to complain to GameStop, which isn’t responding. [More]
How Sears Drove Me Away To GameStop To Get Kinect
By December 21, 2010
Bryan wanted to get his hands on the Kinect motion-sensor controller for the Xbox 360, and ordered it on Sears.com, expecting it to come well before Christmas. That was a week ago, and Bryan has a Kinect now, but no thanks to Sears, on which he gave up due to broken promises and poor customer service. [More]
GameStop Guy Denies My Trade, Saying 'You Might Have Stolen It'
By December 3, 2010
B received the game Mafia II as a gift, but wanted Red Dead Redemption instead. Without a receipt, he went to GameStop, where it was purchased, hoping to swap games. When the clerk denied his request because it violated the store’s return policy, B asked instead to trade the game in for store credit he’d apply toward the game he wanted. The clerk refused the trade because he wasn’t sure whether or not B was trying to pawn off a stolen product. [More]
