Best Buy Picks The Perfect Place To Tell Customers It Doesn't Suck As Much As GameStop

Best Buy Picks The Perfect Place To Tell Customers It Doesn't Suck As Much As GameStop

If you’re going to pick a location to try to turn people away from a GameStop store, it would be right outside that store’s front door. Or maybe the big empty wall directly next to it. [More]

GameStop Employee Sues For Time Spent Being Checked For Stolen Games

GameStop Employee Sues For Time Spent Being Checked For Stolen Games

Considering that so much of the retail theft that occurs each year is a result of sticky-fingered employees, some stores like GameStop have apparently instituted policies that require staffers to be checked for pilfered product when they go to take a break during the workday. But one employee at the video game chain says these breaks cut into the amount of time allotted for mandatory lunch and rest breaks — and he’s suing to get paid for that time. [More]

NewEgg Drops The Ball, Gamestop Saves The Day. Wait: Gamestop?

NewEgg Drops The Ball, Gamestop Saves The Day. Wait: Gamestop?

Two months ago, Nathan took advantage of a Newegg promotion for $10 off his pre-order of the collector’s edition of the game Dark Souls, which was released on Tuesday. Ordering ahead and getting a discount: points for planning and for shopping prowess. The day before the game was to be released, Newegg (and other retailers, Nathan later learned) had to cancel their pre-orders because they just didn’t have enough product. This left him without a collector’s edition on release day…unless he could find one in his city, in person. Was such a feat possible? Yes, as it turns out, with some luck and the help of a heroic Gamestop employee. [More]

Report: GameStop To Get Into The Tablet Business Next Year

Report: GameStop To Get Into The Tablet Business Next Year

Tablet computers can be many things to many different consumers: An easy way to surf the Web, a portable digital-video player, a color e-book reader, or maybe a lightweight, laptop stand-in. But would you buy a tablet just to play video games? And would you buy one from perennial Worst Company In America contestant GameStop? [More]

Report: GameStop To Buy, Sell And Trade iOS Devices

Report: GameStop To Buy, Sell And Trade iOS Devices

Apple devices have always been conspicuously absent from GameStop’s wares, even as competing electronics trade-in services dealt with the likes of iPods, iPads and iPhones. That’s reportedly about to change, with GameStop already accepting trade-ins of the istuff leading up to the rumored October release of the iPhone 5. [More]

GameStop Offers $50 Gift Card To Make Up For Swiping Coupons
From PC Version Of 'Deus Ex'

GameStop Offers $50 Gift Card To Make Up For Swiping Coupons From PC Version Of 'Deus Ex'

Last week, GameStop admitted to telling employees to pull coupon codes out of new copies of the PC version of Deus Ex: Human Revolution, then yanked the game from shelves. To make things right with customers who bought the game and didn’t get the coupon, the company is reportedly emailing instructions for picking up a $50 gift card and an offer to buy two used games and get a third for free. [More]

Reports: GameStop Pulls PC Version Of 'Deus Ex' Off Shelves After Controversy

Reports: GameStop Pulls PC Version Of 'Deus Ex' Off Shelves After Controversy

As we reported yesterday, GameStop fessed up to ordering employees to pull coupon codes out of new copies of the PC version of Deus Ex: Human Revolution. The company justified its shady directive by saying the publisher Square Enix didn’t let it know the coupon — for a free version of the game from OnLive, which competes against GameStop’s digital service — would be included. Now GameStop is reportedly yanking the game off shelves. [More]

GameStop Stores Ordered To Open 'Deus Ex: Human Revolution'
Boxes And Remove Free Game Coupon

GameStop Stores Ordered To Open 'Deus Ex: Human Revolution' Boxes And Remove Free Game Coupon

This news isn’t going to garner any love for perennial Worst Company In America contestant GameStop. The video game retailer’s Field Operations Manager sent out an e-mail — which has since gone public — demanding that stores open copies of the PC version of the game to remove a coupon containing a code that allows the buyer to play the game for free via the online gaming service OnLive. [More]

My UPS Package Was Delivered, Just Not To Me

My UPS Package Was Delivered, Just Not To Me

UPS claims that it has done its job: Adam’s package, a gift that his wife got for him from Gamestop, was “delivered.” And it was. Just not to him. Or to his house. Or, as far as he can determine, to anyone in his neighborhood. See, he was home, and a large brown truck is hard to miss. [More]

GameStop Pushes Questionable Download Insurance

GameStop Pushes Questionable Download Insurance

GameStop wants to make sure you’re taken care of if you buy a PC game from its site, then lose it and need to re-download it. The seller is kind enough to add download insurance to your cart automatically, just in case you forget to pick it up yourself before you check out. Sarcasm aside, the pushy salesmanship is no doubt overlooked by those who just want to click buttons until their game starts to download. [More]

GameStop Will Honor Ancient Pre-Orders For Long-Gestating Video Game

GameStop Will Honor Ancient Pre-Orders For Long-Gestating Video Game

Pre-order-pushing GameStop takes down payments and reservations on video games while developers are still working on them, so sometimes customers — who are free to cancel reservations and apply their credit to other purchases — end up putting $5 or more down on games that never come out. Some true believers hold out hope that their pre-ordered vaporware will someday see the light of day, as is the case with Duke Nukem Forever, which has been in off-and-on development for 14 years. The game will finally hit shelves June 14. [More]

Why Did GameStop Sell Me A Used Game As New?

Why Did GameStop Sell Me A Used Game As New?

Patrick had a confusing experience at GameStop recently, when he bought a copy of God of War III. He asked for a new copy of the game, which was on sale, but received an unsealed copy of the game that looked more like a used game. Thanks to a sale, the price difference between new and used copies was only $2, but why did they sell him a not-so-new game in the first place? [More]

Worst Company In America Round One: Walmart Vs. GameStop

Worst Company In America Round One: Walmart Vs. GameStop

It’s a retail riot in this afternoon’s WCIA session, with two perennial tournament qualifiers trying to prove they belong here. [More]

Here's Your Lineup For Worst Company In America 2011!

Here's Your Lineup For Worst Company In America 2011!

For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year’s response was the greatest by far. [More]

No One Has The Power To Refund My Barnes & Noble/GameStop Order

No One Has The Power To Refund My Barnes & Noble/GameStop Order

When you buy a video game from Barnes & Noble online, the order is actually fulfilled by GameStop. A nice little bit of corporate synergy and specialization, right? The problem is that when you make a mistake or something goes wrong with your order, you enter a strange state of e-commerce purgatory, with each retailer claiming that the other is the only one empowered to change or cancel your order. That’s what happened to Patrick, whose order has now lurked in corporate synergy purgatory for an entire month. [More]

GameStop's New Preorder Bonus: Dead Roaches

GameStop's New Preorder Bonus: Dead Roaches

Here’s a horrible Gamestop shopping experience that we never would have expected: a customer bought a few inexpensive used games, got them home, and discovered that they were terribly buggy. And by “buggy,” we mean “the cases were filled with dead roaches and roach eggs.” [More]

Lawsuit: GameStop Collects & Stores Customer Info

Lawsuit: GameStop Collects & Stores Customer Info

A class action lawsuit filed in California accuses GameStop of collecting and storing customers’ data, violating state law in the process. [More]

GameStop Incorectly Tells Me They'll Accept My Accessories

GameStop Incorectly Tells Me They'll Accept My Accessories

Before Jim made a long walk through the snow to trade in his original Xbox accessories at GameStop, he made sure to place a phone call to make sure the store would accept his items. After getting the green light, then double-checking to make sure the woman at GameStop understood what he was asking about, he was turned down once he got to the store. [More]