A Fry’s electronic worker has posted his predictions for 28 bad things that happen inside stores this Black Friday. There’s things on there like registers being down, full-on face-punching between customers, and customers and employees getting away with shoplifting. It’s not just for Fry’s, I imagine these things will be happening in stores across America, assuming people have any money left to go Black Friday shopping this year. Maybe you can make the 28 things inside into a Bingo Card and play against your friends…
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Reader Mike says that he contacted a rebate company after not receiving his check, only to find out that the company had issued a check to someone else — and then suggested he contact that person and “discuss the matter of your rebate being deposited in his account.” Um… what?
Inside, the Fry’s Electronics Home Office corporate directory. Some of these extensions are duplicates, but the list seems to work in general. If you’re having trouble getting traction on a customer service issue with the notoriously difficult to reach company, this could be your lodestar. Update: An insider went through the giant phone list and broke out the upper-level people by their job area.
If you worked at Fry’s Electronics between March ’02 and July ’07, you can participate in a newly announced class action settlement. You should be contacted directly, but you can also download the settlement and claim form from here. [FrysForum] (Thank to Luis!)
Here’s your daily dose of vitriol: an alleged former employee of Fry’s has posted a list of 100 reasons why you shouldn’t shop there. They range from ” Pushy sales people,” to ” I have never officially seen anyone clean, scrub and sanitize the bathrooms.” Bitter, very bitter. [Fry's Forum]
I took this photo at Fry’s Electronics last night in Anaheim, California- And here I was thinking Best Buy was the only company to price their open box items at a premium. This Sony Ericsson data cable costs $29.90 unopened at Fry’s Electronics. If you’d like the ‘pre-used’ variety, it’ll cost you $17.59 MORE.
Fry’s employees in Renton, Washington sold Black Friday aspirants the chance to cut to the front of the pre-dawn line for between $108.79 and $200, including tax. Puzzled shoppers were assured that the money went to Fry’s, not the employees. A Fry’s worker explained the situation with disarming naiveté:
When KING 5 asked about this at the customer service desk, one employee said: “Oh they stopped doing that. They weren’t supposed to.” The employee said the store manager put a stop to it.
Anyone who paid the advancement fee will receive a full refund. The rogue salesmen will be sent to the back of the unemployment line.
This is a picture of the 1,300 unopened rebate forms a Mercury News reporter found in a dumpster near Vastech, a rebate processor for Fry’s Electronics.
Here’s a potentially handy list of phone numbers for Fry’s, the electronics retail chain, for bypassing the store operator. Apparently, each Fry’s phone system is set up the same way with the first five digits being the “base” number and the last two being the extension number.
All The Computer Tech Needed To Do Was Reconnect A Power Cable. Cost? $59.99, $69.99, $119.99 and $275!
The results were varied and shocking:
Remember that sweet Xbox 360 Bundle that Outpost was pimping on Monday? The one that not only involved a premium system, but games involving zombie killing, hit-and-run-driving and not-hit-and-run-driving? All for $200 below retail price?
[H]Consumer bought 4 computers from 4 different retailers and compared and contrasted the experiences. Then he made a diorama using this week’s vocab words.
What do you get when you staff your electronics superstore with pimply and gangly minimum wage monkeys? The sort of apathetic customer service that causes even those with monk-like patience to snap the rigid palm of their hand into the base of a Best Buy’s employee’s nose over and over and over again until blood starts ejaculating from their ears.