Customer: Fry's Wouldn't Replace My Laptop Until I Dropped Complaint

Customer: Fry's Wouldn't Replace My Laptop Until I Dropped Complaint

If you file a complaint against a company with your state’s attorney general, and then that problem gets resolved, you might understand it if that company asked you to update the AG’s office. But a woman in California says Fry’s Electronics would not replace her broken laptop until after she dropped her complaint to the AG. [More]

Fry’s Matches Online Retailer Prices! With A Great Big Catch.

Fry’s Matches Online Retailer Prices! With A Great Big Catch.

The good news: Fry’s Electronics will match just about any valid price that you bring in, even if it’s from an online source. Cool! The bad news is that when calculating that price match, they include shipping. Even for Amazon Prime customers like reader Sean, who tried to get Fry’s to price-match a Blu-Ray. So, y’know, just go ahead and order that gadget online like you were going to in the first place. [More]

Before You Buy A Store's Extended Warranty, Check With The Manufacturer

Before You Buy A Store's Extended Warranty, Check With The Manufacturer

It’s no surprise that an electronics store salesperson might try to talk you into an extended warranty that you don’t need. However, reader Chris learned recently to be even more cautious in his dealings with salespeeps: they might be misinformed as to how long the manufacturer’s own warranty is. Or–gasp!–even trying to mislead customers. [More]

Fry's Makes Me Log On To Bank Account To Prove I've Got Enough Money To Write Check

Fry's Makes Me Log On To Bank Account To Prove I've Got Enough Money To Write Check

Melissa wanted to pay for a hard drive at Fry’s Electronics with a check, but management discouraged her from doing so by making her jump through what she feels was an unreasonable hoop. She was told she’d have to use one of the store’s computers to log on to her account in front of a worker and prove she had enough money to make the purchase. [More]

Fry's Exchanges Empty Box For Phone Without Batting An Eye

Fry's Exchanges Empty Box For Phone Without Batting An Eye

Talk about buyer’s remorse! Troy bought a new Wifi Skype phone from Fry’s. Upon opening the box at home he discovered that the box had all the accessories in it, but no phone. He girded himself for an epic confrontation when marched back to the store. Something involving shooting ball lightning and calling forth minions, but he ended up not needing any battlemage skills whatsoever. [More]

PayPal, Debit, Credit… Which One Is The Safest Online?

PayPal, Debit, Credit… Which One Is The Safest Online?

The NYT breaks down the different security risks by payment type. The takeaway? No method is perfect, but credit cards have the strongest legal protections for consumers. [More]

Fry's Wouldn't Give Me Advertised Price On Printer, Lied To Me

Fry's Wouldn't Give Me Advertised Price On Printer, Lied To Me

Mike blogs that Fry’s advertised a good deal for a printer, but when he ordered it and tried to pick it up, the electronics store told him it was out of stock. Mike discovered that Fry’s did have the printer, but says customer service lied to him, and even admitted doing so. [More]

Fry's Employee Says Store Offered Black Friday Line-Skipping Deal

Fry's Employee Says Store Offered Black Friday Line-Skipping Deal

An Oregon employee of Fry’s Electronics says his store offered a shady Black Friday deal that let customers skip lines if they bought a certain router. Taking the name George Orwell, he writes: [More]

Fry's Says It Will Give HDTVs To Stiffed Black Friday Customers

Fry's Says It Will Give HDTVs To Stiffed Black Friday Customers

Jeff, who tried to buy a Samsung HDTV from Fry’s on Black Friday but was turned away after already paying for it, has written back to us with an update: [More]

Fry's Sells Magical Disappearing HDTVs To Customers

Fry's Sells Magical Disappearing HDTVs To Customers

The Fry’s store in Renton, Washington, just played a mean trick on at least half a dozen customers. This morning, Jeff successfully navigated through the crowd outside, the crowds inside, and no less than five different lines in order to purchase a 52″ TV. Everything went remarkably smoothly. Well, until the very end. [More]

Compact Fluorescent Light Bulbs: Some Assembly Required

Compact Fluorescent Light Bulbs: Some Assembly Required

Jim spotted this confusing sign at a Fry’s store in Campbell, Calif. On a display of compact fluorescent light bulbs, the store helpfully notes that some assembly is required. “Is it safe to assemble your own fluorescent light bulbs?” he wrote. “I mean with the dangerous mercury vapor and all?”

How NOT To Get Past Fry's Receipt Checkers

How NOT To Get Past Fry's Receipt Checkers

The last line of defense against armed robbery at Fry’s: receipt checks. Three men loaded up carts with merchandise at a San Diego store, and just headed for the door.

The "Monster Difference" Is Easy To See When You Compare HDMI To Crappy Composite Cables

The "Monster Difference" Is Easy To See When You Compare HDMI To Crappy Composite Cables

Engadget says they’ve caught Fry’s electronics and Monster Cable pulling a fast one on their customers, again. They first noticed this cute little display last year, but it’s apparently still being used. Here’s how it works.

Embezzling Fry's VP Once Gambled Away $8 Million In ONE DAY

Embezzling Fry's VP Once Gambled Away $8 Million In ONE DAY

The LA Times is reporting that former Fry’s executive and accused embezzler, Omar Siddiqui, once gambled away $8 million in a single day. According to the IRS, Mr. Siddiqui financed his gambling by taking at least $65.6 million in kickbacks from Fry’s suppliers. He’s been charged with money laundering and fraud, and if convicted, he faces 140 years in prison.

Fry's Price Matches, But Only If You Pay "Overnight Shipping" For Item In Your Hand

Fry's Price Matches, But Only If You Pay "Overnight Shipping" For Item In Your Hand

This Fry’s in Texas apparently wants you to pay for them to replace their inventory. Or they think their customers are idiots. Maybe both?

Criminal Complaint Against Embezzling Fry's VP Unsealed

Criminal Complaint Against Embezzling Fry's VP Unsealed

Read the dirty details of the 26 page complaint against the Fry’s VP caught embezzling $65 million here. Post your favorite tidbits in the comments.

Fry's VP Arrested For Embezzling $65 Million

Fry's VP Arrested For Embezzling $65 Million

A Fry’s VP was arrested last Friday for embezzling $65 million from the electronics retailer to fuel a gargantuan gambling lifestyle and feed his appetite for excess.

Being Forced To Buy Wii Bundles Makes You Very Angry

Being Forced To Buy Wii Bundles Makes You Very Angry

You know what makes you angry? Wii bundles. Here’s the situation. You go to the store to buy a Wii. You ask if they have any in stock. They do. You decide to buy the Wii — only to find out that they won’t sell you the Wii without forcing you to buy a bunch of other stuff. You become very angry. You write to us.