Some airlines still call it “Rule 240” and others a “contract of carriage” but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler?
Now that the airline with the fuzzy animals on their planes has also declared bankruptcy, you might be in the same position as reader Scott. Scott had Frontier cancel his flight and send him an email with a link to get a refund. While it’s nice that Frontier made the refund option easy, a refund doesn’t get Scott any closer to his destination, and a second ticket would cost Scott a bit more than he initially paid. Thanks to a little bit of research and 35 minutes on the phone, Scott was able to get Frontier to rebook him on a different airline. Find out how, inside.
Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he’d already flown to Denver. So who took the flight? One of the flight crew’s friends? A woman too pretty for Southwest? A killer? There’s probably a killer roaming the streets of Denver now.
Mary at Frontier keeps promising Matthew she’ll look into it, but “after weeks and several calls,” nothing’s been fixed, and Matthew still can’t rebook the flight he already purchased.
Matt writes: “Back in December, we had booked a family trip in May for the four of us to Costa Rica to celebrate my sisters graduation from college (and also a long-overdue family vacation). Unfortunately, after booking the tickets, the final exam schedule for my college was posted, and of course I had an exam which conflicted with the travel dates. We needed to push the reservation back exactly one week, and had concluded that it would probably require the obligatory $100 change fee per ticket. Ouch.”
Frontier airlines kicked a cancer-surviving grandmother in her sixties, Julie Fishback, off their plane because the pet carrier holding her Jack Russell Terrier was two-inches too long. This surprised Julie, who had made the two-hour trek to the airport several days before to confirm that she would be allowed to fly with the “universally accepted” carry-on pet carrier she had recently purchased.
Last year Denver International airport closed for 45 hours when a blizzard descended on our nation’s 6th largest airport. Now the airport and the airlines that operate there would like you to know that they’ve made a lot of changes.
A controversial hunk of data from NASA released recently had the following terrifying anecdote: On a red-eye flight from Baltimore to Denver not one but both pilots fell asleep. As in not awake.
If it’s the airline’s fault that your flight is delayed or canceled or you missed your connection, whip out a copy of their Rule 240.