Without An Address, FedEx Still Tracks Me Down In Tokyo

By May 9, 2013
(OiMax)

Jeff is an American who currently lives and works in Tokyo, Japan. Tokyo is a dense and baffling city, and his bank, USAA, created a huge problem when they sent him a check using FedEx but sort of forgot to include his street address. In a city of millions and in neighborhood of 300,000, FedEx’s challenge was to find one foreign dude. They could have just sent the envelope back to USAA. Instead, they accepted the challenge and got the package to Jeff before the original delivery estimate was up. [More]

(rchris173)

Lawsuit: FedEx Accidentally Delivered Box Of Drugs To Me, Gave Intended Recipient My Address

By February 28, 2013

A woman in Massachusetts is suing FedEx, alleging that the shipping company mistakenly delivered a box containing marijuana to her address, then proceeded to provide her name and address to the package’s intended recipient. [More]

(So Cal Metro)

FedEx Driver Can’t Read Street Signs, Shrugs

By January 7, 2013

You’d think that before getting hired as a FedEx driver, someone would check to see whether you have certain skills. Such as the ability to read street signs. The driver serving Charlie’s neighborhood lacks this key skill. That, or he confuses street names very, very frequently. [More]

(Maulleigh)

FedEx Kinko’s Employees Tell You Printing One Page Will Take An Hour, Shrug

By December 21, 2012

Richard had to print out a few pages stored on an SD card. Fortunately, the printers at FedEx Kinko’s let you insert a flash drive, SD card, or even your phone and zap them right to the printer. How advanced! Unfortunately, not advanced enough that it could cope with the fifth page of his document. He had to ask the employees behind the counter to help instead. Their definition of “help,” unfortunately, was “make the customer wait an hour to print out one page.” [More]

(YouTube)

FedEx Delivers iPad Mini, UPS Grinch Shows Up & Swipes My Daughter’s Christmas Gift

By December 21, 2012

All it takes is one little bit of surveillance footage to bust a Christmas Grinch, but in this case he wasn’t coming down the chimneys of fictional Whoville to steal presents. A Houston man’s home security camera caught a UPS employee dropping off one package at the door before taking an iPad Mini that FedEx had delivered only hours earlier.  [More]

(So Cal Metro)

FedEx Employee Says Company Knew It Was Overcharging Customers, Didn’t Care

By December 12, 2012

As part of a class action lawsuit alleging that FedEx has been overcharging its business and government customers for years, an unsealed email from an employee claims that not only did the company know it was doing so, it even overcharged itself for sending packages to its own headquarters. Go on, shake your head in disbelief. [More]

(zonaphoto)

When Customs Seizes The Cocaine And Meth You Sent Via FedEx, Don’t Call And Ask Why

By November 30, 2012

In general, we support complaining to a company when you didn’t get what you paid for, no matter how small the amount. It’s only fair. Even we have to admit, though, that a California man might have been better off not calling to check on the whereabouts of the packages he sent through FedEx to the Philippines. Law enforcement is glad that he did, though. Prosecutors say that the boxes contained three kilograms of methamphetamine and one hundred grams of cocaine. [More]

(frankieleon)

Insider Explains Why FedEx SmartPost Is So Terrible

By November 21, 2012

The overwhelming crappiness of FedEx Smartpost as a shipping method is a frequent topic around here. But why is it so terrible? We could have guessed that a partnership between ostensible rivals FedEx and the U.S. Postal Service might not work so well, but one reader with inside knowledge about why it’s so terrible reached out and shared their knowledge with us. The basic reason? The labels are terrible, and confuse the equipment. [More]

Not all that intelligent.

FedEx SmartPost Package Takes A Week To Tour Southern California, Tantalizingly Near My House

By November 13, 2012

Tim’s new shirt from Teefury didn’t have to go very far. It just had to make a short trip across the Los Angeles hypermetroplex. But somehow the eventual delivery service that is FedEx SmartPost couldn’t get the package to go in a straight line, which meant that it took a meandering route around the area. Really, they could have put the shirt in a cardboard tube and rolled it to Tim faster. [More]

FedEx Driver Knows I'm Home During The Day, Tries To Turn Me Into Human Drop Box

FedEx Driver Knows I'm Home During The Day, Tries To Turn Me Into Human Drop Box

By August 23, 2012

While working from one’s home does have its perks — the cheap commute, lax dress code, no jerk humming with his headphones on in the next cubicle — one Consumerist reader has fallen into the trap of being the go-to place for her local FedEx driver to turn when her neighbors aren’t home to accept packages. [More]

FedEx SmartPost Is Actually Rather Stupid

FedEx SmartPost Is Actually Rather Stupid

By July 25, 2012

Jane’s order from the Gap shipped using FedEx Smartpost. That’s a service that uses FedEx’s network to get items from the vendor to the local post office, then turns packages over to the USPS, which is stoping by your house anyway, for final delivery. This seems like a really great idea in theory, but leaves a pretty big crack for packages to slip through. Both systems say that her package has been delivered. It hasn’t. Well, it sort of had–it was delivered to the local post office, which normally isn’t what “delivered” means using SmartPost. [More]

Who Is J. Cohen, And Why Do They Have My Office Chair?

Who Is J. Cohen, And Why Do They Have My Office Chair?

By June 20, 2012

Fedex delivered Spike’s expensive new office chair right on time, but they didn’t deliver it to her. Someone signed for the package, scrawling “JC,” which was recorded as J. Cohen. Spike doesn’t know this person, and they certainly don’t live in her apartment. FedEx insists that the delivery was successful, and won’t help. [More]

FedEx Punishing Me For Delivering Package Addressed To My Neighbor, Claims It Was Mine

FedEx Punishing Me For Delivering Package Addressed To My Neighbor, Claims It Was Mine

By May 14, 2012

Consumerist reader Kenneth is a pretty good neighbor. After all, he dropped off a misdelivered package FedEx left on his stoop to a house around the corner where it was actually supposed to be going. But that simple act of consideration has resulted in FedEx refusing to deliver what he was supposed to get in the first place. [More]

FedEx Quails In The Presence Of A Buzzer, Rendering Next-Day Air A Waste Of Money

By February 17, 2012

Paying a premium price for a special service, say, getting a package the next day, is worth it if you’re in the business of needing things quickly. Which is why Chris is regretting that the person delivering an item essential to his work happened to be a FedEx employee who didn’t know what to do with a doorbell. [More]

Guess What, FedEx Driver? No One At A U.S. Army Base Will Find Your Bomb Jokes Funny

Guess What, FedEx Driver? No One At A U.S. Army Base Will Find Your Bomb Jokes Funny

By January 26, 2012

A FedEx driver who apparently was never trained in the “don’t ever, ever say the word bomb on the job” is facing a felony terrorism charge, after he allegedly joked that a package was “probably a bomb” at a U.S. Army base. [More]

FedEx Gives Someone Else A Very Merry Popeye's Christmas With My Credit Card

FedEx Gives Someone Else A Very Merry Popeye's Christmas With My Credit Card

By January 17, 2012

FedEx wanted its customers to have a very Merry Christmas — even if they’re not the customers who should be receiving a package with a credit card in it. Gabe had to have a new Visa card overnighted to him, and felt confident because the delivery required a signature. Apparently, any old signature will do. [More]

FedEx Seems To Think Any Front Door Will Do For Package Delivery

FedEx Seems To Think Any Front Door Will Do For Package Delivery

By January 13, 2012

Clayton was waiting at home for a very important package to arrive — his passport via a travel visa service — for which he had paid FedEx for overnight delivery. So when he his package was instead dropped off at a front door nearby, and not his own, he was a bit unnerved. [More]

FedEx Apologizes For Monitor-Tossing Delivery Driver

FedEx Apologizes For Monitor-Tossing Delivery Driver

By December 22, 2011

By now, you’ve all probably seen the video of the FedEx delivery driver caught on camera tossing a box containing a new computer monitor over a customer’s fence, rather than just walk the few feet to the front door. The people at the delivery service have realized this is probably not good publicity, so they’ve come out with a public apology. [More]

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