Like many New Yorkers in low-lying areas, Consumerist reader Jacob’s home was evacuated. Without a place to stay, he used his phone to book a room at a Manhattan hotel. Little did he know that he wouldn’t be staying at that hotel, or the one after that, or the one after that. [More]
Lawsuit Alleges Price-Fixing By Major Hotel Chains And Online Booking Sites
By August 21, 2012
A class-action lawsuit filed yesterday in a U.S. District Court in California alleges that the biggest names in online travel — Priceline, Expedia, Travelocity, Orbitz, Hotels.com — and some of the world’s largest hotel chains — Hilton, Starwood, Marriott, Intercontinental, among others — conspired together so that the “best price guarantee” you often see when booking a room online is in actuality just a number set by the hotel operators. [More]
Expedia Gives Error Message, Puts Order Through After You Buy Elsewhere
By June 12, 2012
Reader TeraGram tried to buy some plane tickets from Expedia, but for some unclear reason, the site wouldn’t let her. She tried to contact them to find out why, but after trying to call a few times and even falling asleep while on hold, she gave up on that route and bought tickets somewhere else. Naturally, after that was when her original purchase from Expedia went through. [More]
I Didn't Get Married And Now I'm Out $2,500 On Honeymoon Plane Tickets
By December 9, 2011
Plane tickets are non-refundable, a lesson many of us have learned the hard way. But even though Ian expected he’d have to take a hit on a pair of honeymoon tickets he sadly wasn’t going to use, he didn’t think he’d end up with nothing. [More]
How It Took 15 Hours To Use My $309 Virgin America Credit Through Expedia
By August 22, 2011
It’s wonderfully easy to book a flight using travel mega-sites like Expedia, but even easier for the buck to be passed and companies to refuse to communicate when things go wrong. That’s what happened to Sara when she had to cancel and rebook a flight reservation originally made on Virgin America via Expedia. [More]
Expedia Denies Refund Even Though Hotel Was Closed
By July 15, 2011
This summer, Abe went on a trip through Europe this summer with his wife and kids. One night, he made a hotel reservation using the Expedia iPhone app. But when he arrived at the place, it was already past check-in time and no one was around. When he called Expedia for a refund, they said no, because the check-in time was disclosed on their website, even though that information was not available through the iPhone app at all. [More]
Expedia & Hotwire Kiss, Make Up With American Airlines
By April 6, 2011
Isn’t it just so cute when big companies get back together after a breakup? Four months after Expedia expunged American Airlines fare and schedule information from its online listings, the two foes have announced the listings will be restored to Expedia and its affiliate Hotwire. [More]
Delta Pulls Listings From Three Travel Sites
By December 29, 2010
Things are starting to get ugly in the battle between airlines and travel-booking websites. Less than one week after American Airlines pulled its listings from Orbitz.com, Delta has announced its flights will no longer be listed on three other sites. [More]
If You Want Unbiased Hotel Reviews, Don't Trust Expedia
By December 10, 2010
What’s the purpose of hotel reviews on Expedia.com? Based on the recent experiences of two customers who wrote to Consumerist this week, it’s not to provide a balanced overview of customers’ experiences. Two unrelated readers stayed in different hotel chains in different cities, had bad experiences, and wanted to warn other travelers. Expedia posted neither of their reviews. Why not? [More]
Be Sure To Confirm Age Requirements Before Buying Airline Tickets For Kids
By August 30, 2010
A man in California ended up fighting with Expedia over compensation after his kids, ages 12 and 16, were left stranded overnight in a Virginia airport, because the airline wouldn’t let them board the connecting flight without being accompanied by someone 18 or older. The man told Expedia the kids’ ages before buying the tickets but the company’s system didn’t send up any red flags, so he thought the trip would be fine. [More]
Help, Expedia Sold My Chargeback To A Collection Agency!
By August 23, 2010
Ed and his wife successfully filed a chargeback against Expedia for a canceled trip earlier this year. Now he’s being dunned by a collection agency for the amount that Amex refunded him. [More]
Expedia, Delta, And Bank Of America Team Up, Form Bad Customer Service Voltron
By August 13, 2010
Paul tells Consumerist that he has a few problems. First, Expedia and Delta Airlines failed to correctly undo and reschedule a flight that his family took from Michigan to Florida. Second, his wife and children have gained the ability to bilocate. Or teleport. At least according to Delta and Expedia. Neither company seems fazed that the family flew the same route twice in a row both times. Sure, this trip might be physically possible, but it’s also completely insane. [More]
After Jacking My Honeymoon Cost, Expedia Makes Good
By August 10, 2010
Last week we posted a complaint from Shawn, who said his honeymoon was ruined when Expedia sold him a $3,000 all-inclusive trip to Grand Cayman then left him on the hook for an extra $2,160 when it turned out the vacation was about half-inclusive. [More]
Expedia's Mistakes Nearly Doubled The Cost Of My Honeymoon
By August 5, 2010
Shawn and his new wife booked their honeymoon to Grand Cayman with the understanding that they’d paid $3,000 for an all-inclusive stay at a resort. A week into the 10-day trip, the online travel agency told the couple they’d be on the hook for more than $2,000 because the fee they paid wouldn’t cover an all-inclusive stay after all. [More]
Help, Expedia Sicked Debt Collectors On Me After Botching My Hotel Reservation!
By July 10, 2010
Poor Victoria, all she wanted was a queen sized bed. Expedia told her she had one, but when she arrived at the Mosser Hotel, what she found was a double bed and a moldy room. After both Expedia and the Mosser refused to issue either a credit or an apology, Victoria called American Express, which quickly issued a full refund. Now, Expedia has decided to get their money back by sicking debt collectors on Victoria. [More]
Should Travelocity's "TotalPrice" Guarantees Cover Mandatory Surcharges?
By June 26, 2010
Aaron’s pissed because Travelocity’s quote for a one week car rental in Costa Rica didn’t include a mandatory insurance charge that cost him more than $100. Aaron feels cheated and wants Travelocity to pony up under their TotalPrice Guarantee, but Travelocity may not have done anything wrong. Join us across the jump to help us sort this out. [More]
Expedia Baited And Switched Me On Vegas Vacation
By March 10, 2010
Credit Card Oultaw posts about an Expedia Las Vegas vacation ad for airfare and a stay at a 4-star hotel starting at $39, but clicked on it, went through the process and discovered the total cost of the cheapest trip was $2,000. [More]
No More Flight Booking Fees On Expedia.com
By May 28, 2009
Expedia has finally joined its rival online travel sites in eliminating air travel booking fees. Back in March, the site eliminated the fees on a temporary basis, but now the lack of fees is permanent. They will still charge a $20 fee to book flights over the phone.
