We now live in a brave new world of unmanned tollbooths. B, for one, is not a fan. He rented a car recently, and Enterprise didn’t make EZ-Pass transponders available to customers. He crossed a bridge that had two options for paying its toll: automatically charged to your license plate through the mail, or EZ-Pass. Since it was a rental, he got slapped with a $18 convenience fee for the toll on just one bridge. [More]
For years, consumer advocates have been calling for legislation that would make it illegal for rental car companies to rent out or sell vehicles that are currently under a safety recall. That notion is inching closer to becoming a reality with the introduction of the Raechel and Jacqueline Houck Safe Rental Car Act. [More]
Dan chose Enterprise to rent a van for his spring break vacation because the company offered the lowest price. What they couldn’t offer him was a van. Somewhat naively, he thought that using Enterprise’s online reservation system to reserve a vehicle would result in an actual vehicle being rented to him. No such luck. Now he’s left scrambling for a vehicle large enough to accommodate everyone on his trip. [More]
Every year, several million cars are recalled for repairs that cover everything from the most minor safety concerns to potential death traps. But some rental companies continue to hire out vehicles that haven’t been repaired, even months or years after the recall announcement. [More]
Kyle writes that he rented a car from Enterprise earlier this year, paid for by his then-employer. When he returned the car to Enterprise, and the rental agent didn’t walk around the car with him to check for damage. He didn’t think much of this at the time, but maybe he should have: the company is now after him for his share of the replacement cost of a cracked windshield. What cracked windshield? [More]
The next time you rent a vehicle, you might have an exciting new option: to pre-purchase a set of gas for your return, freeing you from both the high markup on gas near the airport and the even higher markup on gas that rental places normally charge when you don’t return the tank full. Charles counsels you to avoid this special deal, at least in New York State, since the taxes involved make this deal much, much less appealing. [More]
We recently gave you a suggestion for how to find a rental car that doesn’t require a major credit card, but we didn’t explain why it is that many car rental companies require the credit card — and why they won’t take your debit card. [More]
Andrew rented a car from Enterprise, which told him online it would charge $37.71 for a one-day rental. When he showed up at the branch, Enterprise said he’d have to pay more than three times that amount because he wouldn’t be allowed to drop his car off until two days later. [More]
When it comes to car rentals, I’ve rarely cared about the make and model of what I’m driving, so long as it’s in my (low) price range, it has a working radio and the driver’s side door operates properly. So it’s a good thing I’ve never tried to rent a hybrid, because the New York Times says I’d be paying anywhere from 30-70% more for the thrill of it all. [More]
Timothy rented a car from Enterprise last month when he flew into Newark Airport in New Jersey, and he was forced to pay almost twice the amount quoted in his reservation because of problems with a coupon code and an uncooperative manager. But there’s good news: the rental came with a special, stinky surprise that he and his wife didn’t find until the second day of the rental. (Warning: there’s a big close-up photo below.) [More]
This sludge-filled massacre is what happens to your engine if you don’t change the oil for 30,000 miles. The six photos depict abject carnage, a crime scene for cars. Good job, Enterprise-Rent-A-Car. Don’t let this happen to you. Checking and changing your oil is a good weekend project, here’s how to do it. [via Jalopnik]
Enterprise Rent-A-Car failed reader Jimmy in every possible way, which is quite the accomplishment since he only wanted a full size car to drive around his visiting friends. GEICO, Jimmy’s insurance company, set him up with Enterprise after he lost a head-on collision with a deer. Enterprise managed to muck up nearly every step of the rental process, promising to deliver cars they didn’t have, delivering the wrong class of car, and upselling unnecessary insurance that they wrongly said GEICO would cover. Jimmy’s never going to use Enterprise again, and inside, you’ll see why…
I feel very happy because I just $100 back from Enterprise, even though I am a lazy-puss and had it sitting on my list to dispute the charge since the end of August. Here’s how what I did.
Here’s a phone call you don’t want to get a month after you dropped off your complimentary rental car — “Hi, there… This is Enterprise, are you planning on returning that car?”
Here’s some depressing news — not even rental car companies — the largest purchasers of automobiles, are buying cars this year, says CNNMoney.
Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist’s instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. “Long story short,” he writes, “Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped… GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!”
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
I’ve always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here’s the contact info for their CEO Andy Taylor.