DirecTV Installer Starts House Fire, Family Now Watching Cable In A Hotel

DirecTV Installer Starts House Fire, Family Now Watching Cable In A Hotel

There are six words that you never want to hear from someone who’s doing work on your home: “Do you have a fire extinguisher?” That’s what an Ohio family heard from the man installing DirecTV in their house this week. Turns out that what they thought was drywall dust was smoke, and the installer had hit the house’s main power line while drilling in the garage. Oops. [More]

(TimmyGUNZ)

DirecTV To Customer Whose House Burned Down: Bummer, Now Give Us $400

For those not paying attention to the awful news out of Colorado right now, fires are ravaging the state, destroying hundreds of homes and causing millions in damage. One man who lost his home this week was left with little but ashes, and as he pulled himself together enough to start canceling his utilities and other things the former house no longer requires, DirecTV tells him it’s going to charge $400 for that destroyed equipment. [More]

(TimmyGUNZ)

How An EECB To DirecTV Gave Me A Glimpse Into An Alternate Reality

Eric was living in two different realities simultaneously. In one, he was a frustrated DirecTV customer who was trying to get new and modern equipment by using the regular customer service channels, and no one would help him. In the other timeline, he was a Consumerist reader who had fired off an Executive E-mail Carpet Bomb when DirecTV couldn’t get it together and had an installer right there in his house within only a few hours. [More]

(angelrravelor)

DirecTV Wants To Sell You A Home Security System

DirecTV’s terrestrial-cable competitors like Comcast and Time Warner offer home security systems, a logical extension of a business that’s already running wires through and piping information back and forth from customers’ homes. DirecTV decided to get a piece of that very profitable action, and bought an existing alarm company, LifeShield Home Security. [More]

(HerArtSheLoves)

If You’re Not Married, Your DirecTV DVRs Can’t Be, Either

It’s a beautiful thing when two people decide to move in together and combine their lives into a single household. This also means consolidating accounts, which is why Rob and his girlfriend wanted to add her DVR to his DirecTV account, discontinuing her account and forging ahead into the future as one TV-watching entity. Rob tells us that DirecTV informed him that this wasn’t possible, but would be if they were getting married instead of moving in together. [More]

How Phantom Fees Finally Drove Me Away From DirecTV

How Phantom Fees Finally Drove Me Away From DirecTV

Think you don’t need to check over your bills because they’re on auto-pay or you’ve had the accounts for years? Think again! Looking at his DirecTV bill, Warren found two phantom charges that he knew shouldn’t have been there. He had a $10 fee for the high definition signal waived long ago, but it reappeared on his bill. He also had a charge for the privilege of having digital video recorders, on top of the rental charges for the DVRs themselves. He concluded that fighting the fees wasn’t a good use of his time, but finding a new cable provider certainly would be. [More]

(Earth2Kim)

Moving My DirecTV Service Costs $230, Canceling It Costs $500

Some satellite TV customers decide to end their relationship with their company of choice when they move, but that’s not what Brad and his wife want to do. They’re moving to be closer to family during a medical crisis. The problem is that they’re still under contract: they just signed up this August. They also like their service and want to keep it. The problem is that DirecTV offers them two options: a $200 fee to move the service, or a [More]

(angela n.)

My DirecTV Tivo Has Been Resetting For 12 Days And No One Seems To Care

UPDATE: DirecTV tells Consumerist it will credit affected customers’ accounts when the issue is resolved.
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Since the first week of November, DirecTV customers with Tivo Series 2 DVRs have been smashing their head against the wall (not literally, we hope) trying to get people to do something about their DVRs resetting randomly and frequently throughout the day. [More]

(Marianne O’Leary)

DirecTV’s Technicians Are Great, Their Scheduling System Is Not So Great

Karen thinks that the technicians who come to service her DirecTV system are competent, professional, and just great. She has no complaints. Her problem is with the system that schedules them and gets them to her house. Well, the system is supposed to get them to her house. In practice, it just tells her that they’re supposed to come to her house, and she sort of crosses her fingers and hopes that they show up. [More]

AT&T Won't Move My U-Verse Service Because They Can't Find My Address

AT&T Won't Move My U-Verse Service Because They Can't Find My Address

Consumerist reader Thomas has been an AT&T U-Verse customer for about four years and says that whenever there has been a problem, the service techs have been prompt and friendly. But then he decided to make the mistake of moving to a new house only a few miles away, and now he’s trapped in the customer service Death Star. [More]

Cable Companies Should Be Worrying About Kids Who Have No Plans For Ever Getting Cable

Cable Companies Should Be Worrying About Kids Who Have No Plans For Ever Getting Cable

For many adults between the ages of 20 to 45, cable TV was a staple of everyday life — and something that a lot of us automatically purchased for our homes when it came time to make nests of our own. But for the younger folks who have no memory of a world without widespread access to broadband Internet, cable could be looking more and more like a relic of an older world. [More]

Are We Over Pay TV? DirecTV Lost Subscribers For The First Time Ever

Are We Over Pay TV? DirecTV Lost Subscribers For The First Time Ever

Have you been staring sullenly at your cable or satellite bill, wishing you maybe didn’t have to pay so much for TV anymore? Seems some customers are getting turned off pay-TV services, as DirecTV says it’s finally losing subscribers for the first time, with a downturn of 52,000 customers between April and June. It added 26,000 customers in the same time frame last year, which is the toughest time of the season for luring in new customers. [More]

Viacom & DirecTV Stop Squabbling Long Enough To Finally End Blackout

Viacom & DirecTV Stop Squabbling Long Enough To Finally End Blackout

A little more than a week into the epic contract battle between DirecTV and Viacom and a deal has finally been reached, despite Viacom’s statement on Wednesday that such an agreement wasn’t expected soon. The two companies kissed and made up early this morning, which means customers will now be reunited with their MTV, Nickelodeon, Comedy Central and VH1. [More]

“No Deal In Sight” To End Viacom Blackout On DirecTV

“No Deal In Sight” To End Viacom Blackout On DirecTV

It’s been a week since DirecTV and Viacom’s contract dispute resulted in nearly 20 million satellite customers staring at blank screens instead of MTV, Comedy Central, Vh1, Nickelodeon and several other Viacom-owned stations. Now the broadcaster is telling viewers not to get their hopes up for a quick resolution. [More]

Viacom Puts Full Daily Show & Colbert Report Episodes Back Online

For DirecTV subscribers, the ongoing Viacom blackout means it’s been nearly a week since they’ve been able to watch MTV, Comedy Central, Vh1, or Nickelodeon — at least without going to the neighbor’s house. In a move to win viewers over to its side of the battle, Viacom has decided that maybe it wasn’t such a good idea to remove those full episodes of The Daily Show and The Colbert Report from the Comedy Central website. [More]

13 Years Of DirecTV Loyalty Only Gets Me A Rate Hike

13 Years Of DirecTV Loyalty Only Gets Me A Rate Hike

Steevo is frustrated with DirecTV. He’s been a customer for about thirteen years, and for twelve of those years, he was pretty happy with the price and service. That’s because the price never changed. Twelve years in, they raised his rate. After he called, complained, and mentioned that he’d rather leave than do business with a company that hikes the rates of loyal customers because they’re loyal customers. They lowered his rate… until this month. [More]

Dish Sends Me A Free Roku XD Box After I Complain About Missing AMC

Dish Sends Me A Free Roku XD Box After I Complain About Missing AMC

While DirecTV has apparently been giving out discounts to customers who complain about the ongoing Viacom blackout, one Consumerist reader says he was able to score a free Roku video streaming box from Dish Network when he complained about its decision to remove the AMC Network channels. [More]

(phildesignart)

Viacom Tells DirecTV Customers To Complain In Order To Get Free Stuff

We’re now a few days into the fight between Viacom and DirecTV that has left nearly 20 million of the satellite service’s customers without 26 channels, including MTV, Nickelodeon, and Comedy Central. And while the two parties are reportedly trying to hammer out a resolution, Viacom’s Twitter account is only stoking the anti-DirecTV fires. [More]