Rudy's family (center) and the Delta employee and pet detective who helped find the cat.

Hairless Cat Missing In Atlanta Airport Found Alive And Safe

We are delighted to share a story with a happy ending regarding a pet flying in cargo. Specifically, Rudy the hairless cat, who was shipped on Delta Airlines from Seattle to Florida to join his new family. Rudy escaped from his crate somewhere at Delta’s Atlanta hub on Thursday, and was found earlier today. [More]

Delta Air Lines Pilot Gets Pizza Delivered To The Plane For Passengers On Delayed Flight

Delta Air Lines Pilot Gets Pizza Delivered To The Plane For Passengers On Delayed Flight

Following on the heels of Delta Air Lines’ decision to serve free pizza to make up for a smoke-filled cabin — because feeling mad/sad/annoyed while eating hot cheese is a near impossibility — a Delta pilot ordered pies delivered to a plane full of passengers delayed by bad weather. And apparently, this is all part of a new pizza policy at the airline. [More]

Delta Makes 20-Minute Bag Guarantee Permanent, But Still Severely Limited

Delta Makes 20-Minute Bag Guarantee Permanent, But Still Severely Limited

Back in February we told you that Delta was testing a limited-time guarantee for its SkyMiles frequent fliers — Your checked bags will be at the carousel within 20 minutes or you get 2,500 miles. The airline has decided that the program is worth continuing, but it’s still incredibly restrictive. [More]


Delta Air Lines Will Now Serve Starbucks Coffee On All Flights

Expanding on an earlier deal that had Starbucks name-brand coffee served on certain West Coast shuttle routes and flights from New York’s JFK to California, Delta Air Lines says it will now be serving Starbucks coffee on all its flights, which is about 5,000 flights daily. [More]


Report: Despite Lower Fuel Costs And Ebola Fears, Many Airlines Just Raised Base Fares

The good news for airlines — fuel prices are down for once. But while that’s all well and great, that doesn’t mean consumers are going to have those savings passed down by way of cheaper air fares. Instead, many of the major airlines have recently raised their base fares by a few dollars across the board, according to a new report. Just in time for the holidays, of course. [More]

Delta Hands Over 7-Year-Old Passenger To Wrong Person


Delta has got some explaining to do. Not only did the airline hand over a 7-year-old unaccompanied traveler to the wrong person when she arrived at her destination, but that wrong person happened to be the mother who recently got out of jail for kidnapping and beating the girl back in 2008. [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?


There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

The scary Delta lady does not approve of smoking or mail fraud. (photo: Bill Binns)

Former Delta Employee Accused Of Approving $22 Million In Fake Invoices

If you’ve ever worked at a large, profitable company that spends billions of dollars a year, you’ve probably thought about how easily one (but certainly not you!) could sneak fake charges through the system without anyone even noticing. And for nearly 10 years, an employee at Northwest (and then Delta) managed to make that daydream a reality, allegedly siphoning off $22 million through bogus invoices. [More]

The Tweet from Delta has since been deleted and replaced with an apology from the airline.

Delta Apologizes For Ghana Giraffe Gaffe On Twitter

Last night, the U.S. men’s soccer team edged out the team from Ghana for its first victory in 2014 World Cup play. People everywhere went online to congratulate the team, including Delta Air Lines, which didn’t do quite enough research about the wildlife in Ghana before it Tweeted. [More]

Guy Who Slapped Toddler On The Plane Sentenced To 8 Months In Prison

Guy Who Slapped Toddler On The Plane Sentenced To 8 Months In Prison

As if you need a reason not to tip back a few too many drinks and slap a toddler on a plane, know that at least one guy is going to prison for doing so. Early last year a Delta passenger was accused of hitting a 19-month-old who was crying near him and hitting the child across the face while using a racial slur. He pleaded guilty in October and has now been smacked himself, with eight months in jail. [More]

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

Delta isn’t great about letting passengers volunteer to be bumped off an oversold flight instead of just bumping them by force. The company just doesn’t have enough CEOs to go around and offer seats to people who need to get home. Don’t take our word for it: the U.S. Department of Transportation gave them a public reprimand and ordered the airline to pay a penalty of $750,000. [More]


Delta CEO Gives Up Seat On Flight To Mom Who’d Spent The Day Trying To Get Home

It’s a traveler’s nightmare — all you want is to get home, but the airplane gods keep throwing obstacles in your way that make it seem hopeless that you’ll ever return from your Odyssean travels. One Atlanta mom was on a mission to get home in time to pick up her daughter from camp, and finally managed to finish her journey thanks to Delta CEO Richard Anderson.  [More]


Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father

Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]


To Waive Flight Change Fee, Delta Wants To Talk To My Dying Aunt’s Doctor

Stacy doesn’t have a lot of money to throw around, but she booked a flight to visit her terminally ill aunt on the other side of the country. Then she got the flu. Spreading the disease to her fellow passengers would be bad enough, but a cancer patient certainly doesn’t need the influenza virus. Stacy rescheduled to a time when she would be less of a walking germ factory, and asked Delta whether they could waive her change fee. Sure, they said: as long as she gave them contact information for her aunt’s doctor. [More]


Delta Actually Listens To Customer Complaint About Confusing Website, Clarifies Free Movie Policy

Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]


Delta: Just Because Our Website Says You Get Free Movies, That Doesn’t Mean It’s True

For his recent cross-country flight on Delta, Josh took Economy Comfort class: it’s a little comfier than Economy, but not as fancy as Business class. Delta’s website says that people in this class don’t have to pay for movies on the in-flight entertainment system, but Josh’s actual experience and his conversations with Delta about having to pay for a movie indicate otherwise. [More]


Musician Gets Help From Delta And Gibson After Baggage Handlers Wrecked Guitar

It was a terrible day for rock music in Detroit, Hanukkah-themed and otherwise, when Delta staff forced musician Dave Schneider to check his vintage Gibson guitar as luggage and it got caught in a service elevator. The instrument wasn’t destroyed beyond repair, but the repairs were going to cost an estimated $2,000. Then there was a rock miracle. Gibson, the iconic company that made his guitar half a century ago, offered an amazing opportunity: they could offer him not just a factory tour and a 50th anniversary replica of a similar model, but also repair his damaged guitar for free. [More]


That’s The Horrible Sound Of My Vintage Guitar Jammed In Delta’s Service Elevator

Musician Dave Schneider of hockey-themed rock band The Zambonis and Hanukkah-themed band The LeeVees usually carries his guitar on when flying to a gig. You know, so baggage handlers don’t get their paws on it, he can keep an eye on it, and did I mention the part where he doesn’t trust baggage handlers with expensive musical instruments? [More]