What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

The scary Delta lady does not approve of smoking or mail fraud. (photo: Bill Binns)

Former Delta Employee Accused Of Approving $22 Million In Fake Invoices

If you’ve ever worked at a large, profitable company that spends billions of dollars a year, you’ve probably thought about how easily one (but certainly not you!) could sneak fake charges through the system without anyone even noticing. And for nearly 10 years, an employee at Northwest (and then Delta) managed to make that daydream a reality, allegedly siphoning off $22 million through bogus invoices. [More]

The Tweet from Delta has since been deleted and replaced with an apology from the airline.

Delta Apologizes For Ghana Giraffe Gaffe On Twitter

Last night, the U.S. men’s soccer team edged out the team from Ghana for its first victory in 2014 World Cup play. People everywhere went online to congratulate the team, including Delta Air Lines, which didn’t do quite enough research about the wildlife in Ghana before it Tweeted. [More]

Guy Who Slapped Toddler On The Plane Sentenced To 8 Months In Prison

Guy Who Slapped Toddler On The Plane Sentenced To 8 Months In Prison

As if you need a reason not to tip back a few too many drinks and slap a toddler on a plane, know that at least one guy is going to prison for doing so. Early last year a Delta passenger was accused of hitting a 19-month-old who was crying near him and hitting the child across the face while using a racial slur. He pleaded guilty in October and has now been smacked himself, with eight months in jail. [More]

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping

Delta isn’t great about letting passengers volunteer to be bumped off an oversold flight instead of just bumping them by force. The company just doesn’t have enough CEOs to go around and offer seats to people who need to get home. Don’t take our word for it: the U.S. Department of Transportation gave them a public reprimand and ordered the airline to pay a penalty of $750,000. [More]

(rchris173)

Delta CEO Gives Up Seat On Flight To Mom Who’d Spent The Day Trying To Get Home

It’s a traveler’s nightmare — all you want is to get home, but the airplane gods keep throwing obstacles in your way that make it seem hopeless that you’ll ever return from your Odyssean travels. One Atlanta mom was on a mission to get home in time to pick up her daughter from camp, and finally managed to finish her journey thanks to Delta CEO Richard Anderson.  [More]

(WDAY-TV)

Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father

Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]

(zonaphoto)

To Waive Flight Change Fee, Delta Wants To Talk To My Dying Aunt’s Doctor

Stacy doesn’t have a lot of money to throw around, but she booked a flight to visit her terminally ill aunt on the other side of the country. Then she got the flu. Spreading the disease to her fellow passengers would be bad enough, but a cancer patient certainly doesn’t need the influenza virus. Stacy rescheduled to a time when she would be less of a walking germ factory, and asked Delta whether they could waive her change fee. Sure, they said: as long as she gave them contact information for her aunt’s doctor. [More]

(MartinRottler)

Delta Actually Listens To Customer Complaint About Confusing Website, Clarifies Free Movie Policy

Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]

(zonaphoto)

Delta: Just Because Our Website Says You Get Free Movies, That Doesn’t Mean It’s True

For his recent cross-country flight on Delta, Josh took Economy Comfort class: it’s a little comfier than Economy, but not as fancy as Business class. Delta’s website says that people in this class don’t have to pay for movies on the in-flight entertainment system, but Josh’s actual experience and his conversations with Delta about having to pay for a movie indicate otherwise. [More]

Nooooooo!

Musician Gets Help From Delta And Gibson After Baggage Handlers Wrecked Guitar

It was a terrible day for rock music in Detroit, Hanukkah-themed and otherwise, when Delta staff forced musician Dave Schneider to check his vintage Gibson guitar as luggage and it got caught in a service elevator. The instrument wasn’t destroyed beyond repair, but the repairs were going to cost an estimated $2,000. Then there was a rock miracle. Gibson, the iconic company that made his guitar half a century ago, offered an amazing opportunity: they could offer him not just a factory tour and a 50th anniversary replica of a similar model, but also repair his damaged guitar for free. [More]

Nooooooo!

That’s The Horrible Sound Of My Vintage Guitar Jammed In Delta’s Service Elevator

Musician Dave Schneider of hockey-themed rock band The Zambonis and Hanukkah-themed band The LeeVees usually carries his guitar on when flying to a gig. You know, so baggage handlers don’t get their paws on it, he can keep an eye on it, and did I mention the part where he doesn’t trust baggage handlers with expensive musical instruments? [More]

(HerArtSheLoves)

Delta Hops Into Bed With Virgin Atlantic For $360M Joint Venture

Although both sides were playing coy as recently as a week ago, those with their eyes on the sky business saw this Delta Air Lines/Virgin Atlantic hook-up coming. And as of this morning, they’ve done it — those crazy kids have done it: Delta purchased a 49% stake in Virgin Atlantic for a cool $360 million, creating a new joint venture between the two companies. [More]

(Flying Photog)

Delta Reportedly Has Its Eye On A Nice Little Slice Of Virgin Atlantic

Singapore Airlines is in the mood to shed a little weight in the form of its 49% stake in Virgin Atlantic, and it seems Delta Air Lines is among the suitors lining up to try to talk the company into handing that nice little slice over. Whoever gets this hunk of the company will gain access to some pretty sweet slots at London’s Heathrow airport. [More]

Cellos are people, my friend.

Delta Kicks Musician Out Of Frequent Flyer Program For Buying Cello Its Own Seat

Not wanting to become the Dave Carroll of the classical music world, solo cellist Lynn Harrell purchases a second seat for his cello when they travel together. This should keep everyone happy. The airline sells an extra seat to a very quiet and compliant passenger, and Harrell racks up extra frequent flyer miles that he can put toward future travel for his cello. Delta isn’t happy, though: they’ve kicked him out of their frequent-flyer program and banned him from it forever. His crime? Accruing the frequent-flyer miles that the airline granted to his cello. [More]

Delta Misplaces My Backpack Of Essentials, Shrugs

Delta Misplaces My Backpack Of Essentials, Shrugs

Seann got on a Delta plane with only a carry-on, and was told that he would need to gate-check his bag. That was the last time he ever saw it. The tag he was supposed to receive never materialized, and neither did his backpack. This would be tolerable if he had just been toting a carry-on full of clothes, but the gate-checked bag happened to be his backpack, stuffed with his laptop, video camera, and other valuable items filled with tasty data. [More]

No, My Drunk Seatmate Probably Can't Open The Emergency Exit

No, My Drunk Seatmate Probably Can't Open The Emergency Exit

Patrick wanted off the plane. The overloaded Delta flight sat on the runway for more than an hour. He had the privilege of sitting in the exit row next to a very drunk man who was probably more likely to collapse on the emergency exit door than to be capable of opening it. When te flight attendant wouldn’t pay attention, he tried to contact Delta customer service and PR via e-mail for help. Some kind of help. When the flight attendants finally let a few people off the plane so it could take off, Patrick wasn’t one of the lucky few. Neither was Drunky McSeatmate. [More]

A Swarm Of Bees Is Not Something That Goes Well With An Airplane's Wings

A Swarm Of Bees Is Not Something That Goes Well With An Airplane's Wings

We know bird strikes are a terrible inconvenience to planes, but what about a gang of marauding bees? So maybe they weren’t exactly marauding, but a beekeeper did have to be called in at Pittsburgh International Airport on Wednesday night to dislodge a swarm of honeybees that took to buzzing about on a plane’s wings. Quite annoying, as the plane was about to take off for New York. [More]