Woman Accuses Dell Tech Support Of Launching Her Webcam Without Permission

Woman Accuses Dell Tech Support Of Launching Her Webcam Without Permission

I always keep a little sticker over the webcam lens on my netbook when I’m not using it, because I don’t trust that I know enough about computers to be 100% confident my webcam is off when I want it to be off. And if you think that’s being too paranoid, look at what happened to Dianne Annunziato earlier this month when she called a Dell support line for help with her laptop. [More]

Dell Mini 9 Mysteriously Ablaze! (Pics)

Dell Mini 9 Mysteriously Ablaze! (Pics)

There’s a big scorch mark on Hannah’s floor. It appeared last week after her Dell Mini 9 began suddenly sizzling and smoking and melting. We have pictures, and questions. [More]

FTC Sues Intel For Decade Of Illegal Sales Tactics

FTC Sues Intel For Decade Of Illegal Sales Tactics

The FTC sued microprocessor giant Intel yesterday, alleging the company had engaged in illegal sales tactics for the past 10 years, relying on backroom strongarming instead of over technical innovation to maintain market dominance. [More]

Dell Refuses To Cancel An Order That Won't Ship For Months

Dell Refuses To Cancel An Order That Won't Ship For Months

Reader Kevin is upset because due to a free flash drive he didn’t want — he’s not being allowed to cancel his order for a Dell computer. Dell initially told him the computer would ship by Dec 18 — now they want to delay it until February. [More]

Dell Won't Send Me My TV And Home Theater

Dell Won't Send Me My TV And Home Theater

In mid-November Todd jumped on a sensational deal for a big-screen HDTV and a home theater system. He placed his order, sure that he wouldn’t find a more appealing offer on Black Friday, but says Dell has yet to ship his order or explain the delay. [More]

Dell Lies About Repairs, Ruins Vacation

Dell Lies About Repairs, Ruins Vacation

Michael emailed us, and Dell, from a loaner computer while he’s on a trip. His own laptop isn’t working, and thanks to a steady stream of broken promises and incorrect information, now he’s stuck without access to the software and development files he needs for his work.

Dell Slowly Sends Out Crappier Replacement Laptop

Dell Slowly Sends Out Crappier Replacement Laptop

Yuriy’s Dell laptop conked out last month, and so far the company has said “Dude, you’re NOT getting a Dell” via its convoluted replacement process. All Yuriy has to show for the effort of trying to get the computer replaced is an inferior model.

EECB Ends Yearlong Dell Notebook Debacle

EECB Ends Yearlong Dell Notebook Debacle

Greg struggled for more than a year to get Dell to solve myriad issues with his notebook, but moved things along real quick-like once he ignited an Executive Email Carpet Bomb. He wrote us the following, summarized from two separate messages:

Behold Dell's "Buy One Wireless Card, Get 120 Free" Promotion

Behold Dell's "Buy One Wireless Card, Get 120 Free" Promotion

Dell accidentally skipped Andy in Canada’s wireless card upgrade while putting together the laptop he ordered. He called them and they sent the card along at no cost to him. Great service! The service was so great, in fact, that instead of just one wireless card, Dell went right ahead and shipped Andy a case of 120 of them.

Dell Customer Says Company Replaced His Broken Laptop With Cheaper One, Won't Make Good

Dell Customer Says Company Replaced His Broken Laptop With Cheaper One, Won't Make Good

Feisty Dell laptop purchaser Elijah says he bought a Dell laptop that failed him, and when Dell warrantied it out it sent an inferior one in its place, saying it had comparable functionality. As this replacement laptop has a smaller screen and a weird haunted keyboard that presses Ctrl all on its own, Elijah doesn’t agree.

Dell Support Tech Accidentally Gives Away Free Advice

Dell Support Tech Accidentally Gives Away Free Advice

Our reader humphrmi recently managed to avoid shelling out unnecessary bucks for paid technical support from Dell. His secret? Listening very carefully to the support rep, who inadvertently gave away the info he was trying to get humphrmi to pay for. Which is good, since that information was only one sentence long.

UPS Sends Your Monitor To "Gladys" In Wichita, Dell Tells You To Pick It Up. You Live In Boston.

UPS Sends Your Monitor To "Gladys" In Wichita, Dell Tells You To Pick It Up. You Live In Boston.

Reader Bret doesn’t particularly feel like buying a monitor for Gladys, a random woman who lives in Wichita, KS. Explaining this to Dell and UPS, however, is about as fun as you think it would be.

Have You Received Your Dell Multi-State Settlement Check Yet?

Have You Received Your Dell Multi-State Settlement Check Yet?

Did you file a claim form in the Dell multi-state settlement earlier this year? Have you received your check yet? According to the FAQ posted by the attorneys general of states participating in the suit, Monday, June 22 was the deadline for Dell to mail checks to consumers.

Help, Dell Won't Ask UPS To Trace My Lost Monitor!

Help, Dell Won't Ask UPS To Trace My Lost Monitor!

UPS’ website promises that they will deliver Corey’s Dell Vizio 37″ LCD monitor tomorrow, which would be exciting, except the website has said the same thing every day for the past two weeks. UPS’ customer service representatives insist that the package is lost and that Dell needs to initiate a trace. Dell would be happy to accommodate—who wouldn’t want to trace a lost package?—but their customer service representative claims that it’s Dell policy not to initiate a trace until 48 hours after the scheduled delivery date, which according to UPS, is tomorrow.

Dell Offers You $310,000 – What Credit Crunch?

Travis is well aware that there’s a credit crunch on. That’s why he was surprised when, according to a mailing he received, Dell decided to increase his credit line. Not by a little, either. They increased it from $2,500 to $310,000. Wha? How does that happen? He’s just a regular consumer. Does anyone who isn’t an IT professional need a $310,000 Dell credit line?

This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office

This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office

Ever wonder if “certified refurbished” is just corporate doublespeak for “not entirely broken crap?” Well, at Dell, it is! The refurbished Dell Studio Joseph bought as a gift for his father-in-law arrived with large scratches and a CD-R in the optical drive containing a pirated copy of Microsoft Office. Dell’s response? They’re willing to take back the laptop and waive the restocking fee, but that’s it.

Dell Breaks Customer's New Laptop Remotely, Won't Send Him Replacement

Dell Breaks Customer's New Laptop Remotely, Won't Send Him Replacement

Anthony has been a long-time Dell customer and has shared his positive experiences with friends and family, but that’s come to an end thanks to Dell’s abysmal customer service. It’s been one month since he first received his new Studio 15 Laptop, which worked correctly for 4 days. Since then, he’s been on the phone with Dell for a total of 14 hours, he’s watched a Dell CSR remotely break his laptop by interrupting the BIOS flash, he’s been locked out of the data on his hard drive, and there’s still no replacement laptop on the way to him. When he copied us on this email, he added, “All I wanted was the computer that I paid for long ago.”

Worst Company In America: Dell VS Chrysler

Worst Company In America: Dell VS Chrysler

Dell hell? Or another car company being propped up by the government? Which is worse?