Dell Accused Of Cutting And Pasting Text, Withholding Emails, In Defective 11.8 Million PCs Suit

Dell Accused Of Cutting And Pasting Text, Withholding Emails, In Defective 11.8 Million PCs Suit

Dell is accused of providing altered and incomplete emails from among its top execs, the latest turn in a lawsuit that alleges the computer maker of selling and then covering up 11.8 defective PCs. [More]

Watch Out For Dell's Imaginary Shipping Time Trap!

Watch Out For Dell's Imaginary Shipping Time Trap!

Jason has a warning for you if you plan to order any computers from Dell, but need the system urgently: believe nothing that your online shopping cart tells you. The estimated shipping date for your system may or may not reflect reality. Then, like Jason, you may find yourself with an unacceptably long time frame only after the order is finalized and your credit card charged. [More]

Dell Responds To Crazy Story Of Nudie Pic-Stealing Tech Support Guy

Dell Responds To Crazy Story Of Nudie Pic-Stealing Tech Support Guy

Earlier today, we wrote about the woman in California who contacted Dell’s tech support hotline and then watched as naked photos of her were downloaded remotely by the employee. After seeing the story, Dell has written Consumerist to let us know they’re taking it seriously. [More]

Woman Watches As Dell Tech Support Swipes Nude Pics From Her PC

Woman Watches As Dell Tech Support Swipes Nude Pics From Her PC

So it looks like it’s not only Geek Squad staffers that scour customers’ computers for free porn. A woman in California has recently gone public with claims that she not only watched as a Dell tech support worker downloaded nude pics of her remotely, but that he also set up a website featuring the photos. Oh, and he used her Dell credit card to buy stuff for another woman.

United Could Face Hefty Fines Over Tarmac Delays

United Could Face Hefty Fines Over Tarmac Delays

May was the first full month that the Dept. of Transportation’s new regulations regarding planes idling on the tarmac were in effect. And for United Airlines, it could end up being a very expensive few weeks. Of the 5 flights that violated the new rules, 4 were operated by United. [More]

Court Docs Reveal Dell Sold Computers It Knew Would Fail

Court Docs Reveal Dell Sold Computers It Knew Would Fail

Seem Dell has a hell all of its own. Newly unsealed court documents show that Dell sold computers knowing they would go kaput. The documents reveal that Dell sold nearly 12 million Optiplex machines between 2003-2005 with leaky capacitors that caused problems in 97% of the cases in over three years. Leaky capacitors lead to device failure, and can even cause the computer to become ablaze with fire. [More]

Did Microsoft Make Dell Take Back Love Letter To Linux?

Did Microsoft Make Dell Take Back Love Letter To Linux?

Dell sells lots of computers that run on Windows. It sells a few that run on Linux. Apparently eager to sell a few more of the latter, Dell boasted on its site that the free operating system is “safer than Microsoft Windows.” Bad idea. The claim has vanished, replaced by the less specific “Ubuntu [Linux] is secure.” [More]

SEC Stops Looking At Porn Long Enough To Investigate Dell

SEC Stops Looking At Porn Long Enough To Investigate Dell

While some SEC employees were up to their eyeballs in porn during office hours in recent years, apparently some have continued to do their job, as Dell announced today that it is nearing a settlement to a prolonged SEC investigation that could cost the computer company upwards of $100 million. [More]

Dell's Customer Service Robots Officially No Longer Trying

Dell's Customer Service Robots Officially No Longer Trying

There appears to be a crisis of robot morale going on at Dell. They just aren’t bothering to personalize the emails and chats anymore. [More]

Dell Lost My Monitor Order, Now Incessantly Robocalls Me

Dell Lost My Monitor Order, Now Incessantly Robocalls Me

What happened to Vlad’s Dell order? At first, Dell seemed to have misplaced it. Then they seemingly changed it without his permission. Now they keep robocalling him every two days to verify that he still wants his “backordered” item. Six hours spent on the phone with Dell haven’t straightened out the situation. [More]

Dell's Tech Support Will Stop At Nothing To Help Break Your Computer

Dell's Tech Support Will Stop At Nothing To Help Break Your Computer

Janna’s Dell laptop broke, but it was still under warranty. She tells Consumerist that she contacted their technical support by web chat, imagining that it would be simple and easy to get a computer under warranty repaired. Her journey through Dell’s tech support began with the chat rep encouraging her to grab a screwdriver and take her computer apart herself, and somehow got even more discouraging from there. When she finally got Dell to take the laptop in for repairs, Dell somehow helpfully cracked her LCD. [More]

Dell EECB Results In Free Replacement Motherboard And AC Adapter

Dell EECB Results In Free Replacement Motherboard And AC Adapter

How long should an AC adapter for a laptop last? Michael writes that the adapter for his Dell Inspiron laptop stopped functioning after less than two years of use. He finds this unacceptable. While most people would have shrugged and ordered a new adapter, not Michael. He found the situation unacceptable, and deployed the fearsome power of the executive e-mail carpet bomb. [More]

Dell Just Calls This $150 Upsell What It Is

Dell Just Calls This $150 Upsell What It Is

Dell has given up even pretending to be subtle. They’ve just gone ahead and call their offer of in-home programming for your Logitech Harmony remote control what it is–an upsell. [More]

Walmart Wins: Top 10 Most Valuable Retail Brands

Walmart Wins: Top 10 Most Valuable Retail Brands

Interbrand Design Forum– part of a global brand consulting firm– has ranked the top retail brands and guess what? Walmart is most valuable. [More]

Dell Took My Money But Won't Send Me The Monitor I Ordered

Dell Took My Money But Won't Send Me The Monitor I Ordered

Chris said he bought an AlienWare monitor through Dell’s site and has been getting the runaround for more than two weeks, with no indication his order has shipped yet. [More]

Dell Delayed My Computer Purchase A Month, Took 50 Minutes On The Phone To Let Me Cancel

Dell Delayed My Computer Purchase A Month, Took 50 Minutes On The Phone To Let Me Cancel

Danish says he ordered a Dell desktop computer late last year, and was willing to wait until Jan. 22 for its expected delivery. After that date kept getting bumped back until more than a month had passed, Danish canceled the order on an arduous phone call. [More]

Dell Texted Me A Deal That Was Too Good To Be True

Dell Texted Me A Deal That Was Too Good To Be True

Anna says Dell sent a special offer on a laptop via text, and even though she acted on the sale immediately she hasn’t been able to bag the deal, and instead was offered a similar product for $150 more. [More]

Dell, I Do Not Appreciate Your 5 AM Wakeup Robocalls

Dell, I Do Not Appreciate Your 5 AM Wakeup Robocalls

A few years ago, Kate made a horrible mistake. As the IT contact for her employer, she gave Dell her cell phone number. She tells Consumerist that apparently this gave the company license to give her status updates on the company’s Dell orders between 5 and 6 A.M. Pacific time. Even after she no longer worked in that position. Even after repeated phone calls and e-mails begging Dell to stop calling her. The worst part? Kate isn’t the only one. [More]