Dell: Prove To Us That Your New Monitor Isn't 10 Years Old

Dell: Prove To Us That Your New Monitor Isn't 10 Years Old

Did you know that Dell has been making one particular model of 24″ flat panel HD monitors for a decade now? G. didn’t. That’s why he was surprised when he contacted Dell to find out the warranty expiration date for his monitor (manufactured in March of 2011) and they couldn’t provide him with that information. Worse, the confused customer service rep was convinced that the monitor was, somehow, ten years old. [More]

Alienware Sells Marine $6,000 Paperweight, Shrugs

Alienware Sells Marine $6,000 Paperweight, Shrugs

The Alienware Aurora ALX is a pricey, awesome gaming computer that sort of looks like a blue Cylon. Except in Drew’s home, it looks more like a giant $6,000 paperweight. No matter how many extra parts Alienware/Dell try to sell him to fix the problem, the glorious beast still won’t work. Drew is a Marine, and he, his family, and his computer are now stationed in Okinawa, Japan. That means transferring the warranty to Dell Japan if he wants to keep trying to get the damn thing to work. What’s Japanese for “lemon law”? [More]

Dell Warranty Provider Buys Customer New TV On Amazon

Dell Warranty Provider Buys Customer New TV On Amazon

Two weeks ago, we shared the story of Tom, who bought a Vizio TV from Dell that he bought an extended warranty for, but couldn’t track down the warranty company when the television actually failed. He finally got in touch with the nice people at Service Net Solutions, and they did amazed him by doing exactly what they were supposed to: replace his busted TV with a nicer one. Curiously, they did this by ordering one up for him from Amazon.com. [More]

Dell MIght As Well Have Not Sold Me An Extended Warranty For This TV

Dell MIght As Well Have Not Sold Me An Extended Warranty For This TV

Tom normally doesn’t bother to buy extended warranties. Now he knows why. He did happen to purchase one for the Vizio TV that he bought from Dell last year, but the third-party warranty provider seems determined to ignore him at all costs. [More]

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

Dell Makes Good For Man Whose Life They Wasted 400 Minutes Of

After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call [More]

Man's 400 Minutes In Dell Hell Could Cost Them Millions

Man's 400 Minutes In Dell Hell Could Cost Them Millions

By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]

Man Skips Around Dell Hell And Gets Free Repair

Man Skips Around Dell Hell And Gets Free Repair

One of our reader’s Dell laptop had a defective NVIDIA chip and wouldn’t you know it, it was out of warranty and he had missed the window for getting it replaced as provided by a class action lawsuit by a month. It was dying for exactly the same reasons as defined in the lawsuit, but he just barely didn’t make the deadline. He didn’t let that stop him. [More]

Worst Company In America Round One: Sony Vs. Dell

Worst Company In America Round One: Sony Vs. Dell

Here’s an interesting bout featuring not one, but two crippled combatants. One hobbled by shoddy electronics and the other shackled by leaden copyright protection software. [More]

Here's Your Lineup For Worst Company In America 2011!

Here's Your Lineup For Worst Company In America 2011!

For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year’s response was the greatest by far. [More]

Get $150 In Dell Inspiron "Deceptively Designed" Class Action

Get $150 In Dell Inspiron "Deceptively Designed" Class Action

A class action lawsuit claims Dell “deceptively designed” its Inspiron laptop series to have “1) inadequate cooling systems, (2) a power supply system that prematurely fails when used as intended, and (3) motherboards that prematurely fail when used as intended.” If you had one of these laptops and paid Dell for a repair, you could be eligible for a $150 payout. [More]

Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me

Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me

David’s Alienware laptop has a defective hinge design, and he’s already had the problematic part fixed twice. While Dell has promised a fix for the defect in the near future, David’s warranty has expired and his computer is close to breaking again. He needs help from Dell that no one is interested in providing. [More]

Letter To Michael Dell Frees College Student From Dell Hell

Letter To Michael Dell Frees College Student From Dell Hell

At the end of last semester, Alex experienced one of the great college student nightmares of our time: his Dell laptop fried itself shortly after the warranty expired. While he Fortunately, he had a few things going for him: his father had originally purchased the computer on a credit card (American Express) that extended his warranty protection, and Alex knew enough to research the specific problem. AmEx’s repair offer didn’t satisfy Alex, so he summarized the situation in a letter to Dell founder and CEO Michael Dell. [More]

Laptop Borked By Dell Tech Gets Replaced After Consumerist Post

Laptop Borked By Dell Tech Gets Replaced After Consumerist Post

Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop. [More]

"On-Call" Dell Tech Takes Over 7 Hours To Screw Up Your Laptop, Makes You Miss Your Date

"On-Call" Dell Tech Takes Over 7 Hours To Screw Up Your Laptop, Makes You Miss Your Date

Angel’s patience was worn down to the quick after waiting for a on-call Dell tech to come and fix his high-end laptop, only to have the guy bungle the repair, screw up his hardware, and make him miss his date. [More]

Reach Dell Resolution Expert Center

Reach Dell Resolution Expert Center

Here’s how to contact the Dell Resolution Expert Center (REC), another place to get action on your Dell customer service issue. It’s a special internal escalations team set up to resolve thornier problems that’s been around for several years but many customers aren’t aware of. [More]

Dell Incapable Of Selling Man TV

Dell Incapable Of Selling Man TV

On Black Friday, Rich attempted to give money to Dell to purchase a TV. He failed in this endeavor and Dell doesn’t seem to care, despite sending him 5 order acknowledgement emails. [More]

There Are No TVs Here, Only Dell Hell And Despair

There Are No TVs Here, Only Dell Hell And Despair

Brandon tells Consumerist that he found the best deal around on a huge Vizio TV from Dell. Unfortunately, instead of finding himself in 47″ HDTV bliss, Brandon found himself condemned to weeks in Dell Hell, while the company threw out empty promises and conflicting excuses, and in the end simply can’t deliver the television that Brandon purchased. [More]

10 Companies That Were Once Great But Now Kinda Suck

10 Companies That Were Once Great But Now Kinda Suck

There was a time when many of us got our videos at Blockbuster after shopping for a Sony Discman at Sears, all while talking on our Motorola phone. All of these companies have had their glory days, but now they’re on the U.S. News & World Report’s list of 10 Companies That Have Lost Their Edge. [More]