After Bill’s story of spending 400 minutes in Dell Hell to get his dead laptop replaced went up on Consumerist, Dell gave him a call [More]
Man's 400 Minutes In Dell Hell Could Cost Them Millions
By June 1, 2011
By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]
Man Skips Around Dell Hell And Gets Free Repair
By May 17, 2011
One of our reader’s Dell laptop had a defective NVIDIA chip and wouldn’t you know it, it was out of warranty and he had missed the window for getting it replaced as provided by a class action lawsuit by a month. It was dying for exactly the same reasons as defined in the lawsuit, but he just barely didn’t make the deadline. He didn’t let that stop him. [More]
Worst Company In America Round One: Sony Vs. Dell
By March 17, 2011
Here’s an interesting bout featuring not one, but two crippled combatants. One hobbled by shoddy electronics and the other shackled by leaden copyright protection software. [More]
Here's Your Lineup For Worst Company In America 2011!
By March 14, 2011
For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year’s response was the greatest by far. [More]
Get $150 In Dell Inspiron "Deceptively Designed" Class Action
By March 3, 2011
A class action lawsuit claims Dell “deceptively designed” its Inspiron laptop series to have “1) inadequate cooling systems, (2) a power supply system that prematurely fails when used as intended, and (3) motherboards that prematurely fail when used as intended.” If you had one of these laptops and paid Dell for a repair, you could be eligible for a $150 payout. [More]
Dell Promises Fix For Defective Alienware Laptop, Now Won't Help Me
By February 23, 2011
David’s Alienware laptop has a defective hinge design, and he’s already had the problematic part fixed twice. While Dell has promised a fix for the defect in the near future, David’s warranty has expired and his computer is close to breaking again. He needs help from Dell that no one is interested in providing. [More]
Letter To Michael Dell Frees College Student From Dell Hell
By January 10, 2011
At the end of last semester, Alex experienced one of the great college student nightmares of our time: his Dell laptop fried itself shortly after the warranty expired. While he Fortunately, he had a few things going for him: his father had originally purchased the computer on a credit card (American Express) that extended his warranty protection, and Alex knew enough to research the specific problem. AmEx’s repair offer didn’t satisfy Alex, so he summarized the situation in a letter to Dell founder and CEO Michael Dell. [More]
Laptop Borked By Dell Tech Gets Replaced After Consumerist Post
By December 15, 2010
Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop. [More]
"On-Call" Dell Tech Takes Over 7 Hours To Screw Up Your Laptop, Makes You Miss Your Date
By December 14, 2010
Angel’s patience was worn down to the quick after waiting for a on-call Dell tech to come and fix his high-end laptop, only to have the guy bungle the repair, screw up his hardware, and make him miss his date. [More]
Reach Dell Resolution Expert Center
By December 9, 2010
Here’s how to contact the Dell Resolution Expert Center (REC), another place to get action on your Dell customer service issue. It’s a special internal escalations team set up to resolve thornier problems that’s been around for several years but many customers aren’t aware of. [More]
Dell Incapable Of Selling Man TV
By December 7, 2010
On Black Friday, Rich attempted to give money to Dell to purchase a TV. He failed in this endeavor and Dell doesn’t seem to care, despite sending him 5 order acknowledgement emails. [More]
There Are No TVs Here, Only Dell Hell And Despair
By August 26, 2010
Brandon tells Consumerist that he found the best deal around on a huge Vizio TV from Dell. Unfortunately, instead of finding himself in 47″ HDTV bliss, Brandon found himself condemned to weeks in Dell Hell, while the company threw out empty promises and conflicting excuses, and in the end simply can’t deliver the television that Brandon purchased. [More]
10 Companies That Were Once Great But Now Kinda Suck
By August 19, 2010
There was a time when many of us got our videos at Blockbuster after shopping for a Sony Discman at Sears, all while talking on our Motorola phone. All of these companies have had their glory days, but now they’re on the U.S. News & World Report’s list of 10 Companies That Have Lost Their Edge. [More]
Dell Accused Of Cutting And Pasting Text, Withholding Emails, In Defective 11.8 Million PCs Suit
By August 13, 2010
Dell is accused of providing altered and incomplete emails from among its top execs, the latest turn in a lawsuit that alleges the computer maker of selling and then covering up 11.8 defective PCs. [More]
Watch Out For Dell's Imaginary Shipping Time Trap!
By August 6, 2010
Jason has a warning for you if you plan to order any computers from Dell, but need the system urgently: believe nothing that your online shopping cart tells you. The estimated shipping date for your system may or may not reflect reality. Then, like Jason, you may find yourself with an unacceptably long time frame only after the order is finalized and your credit card charged. [More]
Dell Responds To Crazy Story Of Nudie Pic-Stealing Tech Support Guy
By July 30, 2010
Earlier today, we wrote about the woman in California who contacted Dell’s tech support hotline and then watched as naked photos of her were downloaded remotely by the employee. After seeing the story, Dell has written Consumerist to let us know they’re taking it seriously. [More]
Woman Watches As Dell Tech Support Swipes Nude Pics From Her PC
By July 30, 2010
So it looks like it’s not only Geek Squad staffers that scour customers’ computers for free porn. A woman in California has recently gone public with claims that she not only watched as a Dell tech support worker downloaded nude pics of her remotely, but that he also set up a website featuring the photos. Oh, and he used her Dell credit card to buy stuff for another woman.
