Matt sent Consumerist an e-mail with the subject line, “Why is my receipt two feet long?” See, he shopped at CVS, purchased one item, used the self-checkout machine, and walked away with a receipt longer than my dog. This is a massive waste of paper, especially when you multiply it by the number of CVS stores and the number of purchases at each one, but it isn’t completely pointless.
The number of overcharging violations – defined as charging more at the register than the price in an advertisement, on a shelf sign, or on the item itself – soared to 711, from 425.
Any readers here who work for CVS? Maya wants to know what’s going on with the Extra Care coupons that are printed at the bottom of each receipt. Lately the clerks at her local CVS stores have been tearing something off the bottom of the receipt before giving it to her, and the coupons are no longer there. Coincidence?
Reader Bob sent in this picture from a CVS in Indianapolis. Those are reduced price Christmas decorations in the background, and in the center: delicious Easter treats!
Hey, there’s only one more day till the first of two holidays that no one cares about anymore and 1 month, 25 days till Christmas!
An anonymous tipster sent us the following information today on how to reach the executive level at CVS. Remember, don’t use this to be a jerk to anyone—use it when you have a valid complaint that you can’t get resolved through the recommended paths.
His response was “Whatever, somebody needs to come deal with this because I’m about to go off…”
Lisa sent us a short angry email about her local CVS, and how it treats local teens. Her local store separates customers into two lines, and the line containing the 18 and under crowd is only allowed into the store two at a time. The store employees say it’s to keep down shoplifting. Lisa thinks it’s blatant ageism, and she’s avoiding the store from now on. Teens can be annoying, but did CVS cross the line in punishing all for the bad actions of a few? Read her letter and leave your comments, inside.
Thanks to an anonymous whistle-blower, a Walgreens pill-flipping scheme has been blown wide open, according to CBS. “Pill-flipping” refers the practice of pharmacies that purposefully switch Medicaid patients to more expensive versions of certain drugs for the sole reason of collecting more money from the government. Naturally, when this happens, taxpayers pick up the bill. Athough, Walgreen’s officially denies any wrongdoing they have agreed to pay the government more than $35 million. Details, inside…
Back in March, New York Attorney General Andrew Cuomo’s Office started an undercover investigation into all major drug store chains in New York State. The AG’s Office uncovered what they describe as an “egregious” pattern of selling expired products at two chains, Rite Aid ad CVS.
A CVS in Cressona, PA has had chronic air conditioning problems “for over a year and a half now” according to the employee our tipster spoke with. Now Frank wants to know whether or not it’s safe to store so much medicine in such intense heat. It certainly goes against the storage instructions for a lot of meds.
You should always check to make sure the medicines you get are the medicines you’re prescribed. Dorothy Enriquez learned this lesson the hard way when she began taking the leukemia drugs that CVS gave her instead of her actual prescription. Not only did the pharmacy give her the wrong drug, but at several times the recommended dose for someone who actually has leukemia.
Raghu wants to know why CVS sold her a bottle of Tears Naturale PM that expired last year. We’re all for pushing expiration dates, but not with year-old preservative-free medicine that is meant to stay in your eye overnight.
Reader John and his friend Michelle found themselves in a situation where they needed to get “Plan B” birth control, also known as “the morning after pill.” They went to their local CVS in Hawthorne, CA. and met an uncooperative pharmacist who refused them access to the pills because Michelle only had foreign ID to prove she is of legal age. (18+) The pharmacist also refused John’s state issued ID with the reason that it could not be sold to man, however, the FDA’s website clearly says that Plan B can be sold OTC to a man or woman who is 18 or over. Find out what happened to John and Michelle, inside….
Reader Julie ran into some trouble at the CVS when a cash register rebooted while processing her transaction and the employee, rather than voiding the messed up transaction, simply charged her twice. Julie writes:
CVS underfilled Shannon’s prescription and then treated her like a junkie when she complained. According to her email, after Shannon picked up her regular monthly batch of 60 Kolonopin pills, an anticonvulsant, she realized CVS only gave her 30. She called CVS and they insisted they gave her 60 pills. Shannon encouraged them to check their inventory, which CVS said was impossible. Shannon then asked them to fill one of the refills for the script. CVS told her that insurance wouldn’t cover more than 60 pills in 30 days. Shannon said that was fine, seeing as it’s dangerous to suddenly stop taking the drug, she would pay out of pocket. CVS then told her they would not do the refill “under any circumstances” and they would note her record for “drug-seeking behavior…”
CVS has settled a lawsuit that alleges the pharmacy giant improperly switched customers to a more expensive form of their medication in order to collect more money from Medicaid.