See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map. [More]

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes. [More]

5 Cable Companies Agree To Share Hotspots, But Will People Use Them?

5 Cable Companies Agree To Share Hotspots, But Will People Use Them?

For years, a number of the larger cable-based Internet providers have placed WiFi hotspots around the country for their customers to use when not in the comfort of their own home, but you had to find a hotspot operated by your ISP. Today, five of those companies — Comcast, Time Warner Cable, Bright House Networks, Cablevision, and Cox Communications — have announced that their customers will all soon be able to all use the same hotspots. But will people use them — and will this actually make some of the problems worse? [More]

Study: Cable Bills Could Reach $200/Month By 2020

Study: Cable Bills Could Reach $200/Month By 2020

Right now, the average monthly cable bill — not including any bundled phone or internet services — is around $86. But industry analysts say the non-stop slap fights between cable companies and content providers is only going to send that price soaring in the years to come. [More]

Cox Now Offering Bargain Cable Service For $35

Cox Now Offering Bargain Cable Service For $35

In an apparent effort to woo new customers who only want the most basic of cable service and retain some current subscribers who are thinking of cutting the cable cord, Cox Communications has become the latest cable provider to jump on the low-price bandwagon, rolling out its $35/month TV Economy offering. [More]

Verizon Gobbles Up More Wireless Spectrum From Cable Companies

Verizon Gobbles Up More Wireless Spectrum From Cable Companies

Earlier this month, Verizon Wireless made a deal with Comcast, Time Warner Cable and Bright House Networks to buy billions of dollars of those companies’ collectively held wireless spectrum. Now it looks like yet another cable provider is looking to get out of the wireless business, as Cox has agreed to sell off its advanced wireless spectrum to VZW for $315 million. [More]

Cox Ends Free Web Pages For Internet Service Customers

Cox Ends Free Web Pages For Internet Service Customers

It’s understandable for a company to end a free service for customers when it’s little-used. But even if that was the case when Cox Communications decided to stop offering free personal Web hosting for its Internet service customers next month, it might have been helpful for them to give a heads up to their technical support employees. Or maybe that was just the person reader John happened to reach when he called about the transition. [More]

Which Internet Provider Is The Best For Streaming Netflix?

Which Internet Provider Is The Best For Streaming Netflix?

How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]

All I Want To Know Is Where HBO Is On My Stupid TV, Cox

All I Want To Know Is Where HBO Is On My Stupid TV, Cox

Andy is a Cox Cable customer, and an HBO subscriber. When the channel lineup shifted recently, he couldn’t find HBO in high definition. The information wasn’t online, and the channel wasn’t in a logical place. Figuring that someone at Cox must know the answer, he hopped on customer service chat to ask a helpful customer service representative. The rep had him check to see whether the standard definition HBO channels had magically switched to high definition in the five minutes since he had last checked, then demanded Andy’s account number, name, address, account PIN, and the last four digits of his Social Security number. To obtain information that used to be on the company’s public website. [More]

Cox Giving Service Credits For Irene, Comcast Not Really

Cox Giving Service Credits For Irene, Comcast Not Really

Cox Communications is giving out credits for users who lost cable service during Hurricane Irene. Here’s how to get it: [More]

Do Not Threaten Suicide When Your Cable Is Turned Off

Do Not Threaten Suicide When Your Cable Is Turned Off

This news item, spotted on the Orange County Register’s police blotter, is brief but intriguing: a man in Mission Viejo, Calif. was so distraught that his cable had been shut off that he did the only logical thing: threatened to kill himself. The person he spoke to at Cox Cable, in turn, called the police to report a potential suicide at the man’s address. [More]

Cox Adds Banner Ads To Cable Programming Guide

Cox Adds Banner Ads To Cable Programming Guide

Andy’s Cox Cable DVR/cable box received an upgrade last night. What exciting new features would his television receive? As it turns out, the upgrade included an impressive new feature: a big old advertising block on the bottom of the channel guide screen that wasn’t there before. [More]

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

John’s wife used Cox’s online customer service chat to negotiate a better deal on their cable service. Usually, this is an effective tactic. Twenty minutes after concluding the chat and signing up, she received a phone call from Cox–canceling the appointment to upgrade service and rescinding the deal. “Technology only goes so far. We are all only human,” the representative told her. Which proves, at least, that the Internet representatives aren’t robots. So that’s something. [More]

BillShrink Shows You How To Save On Cable Bills

BillShrink Shows You How To Save On Cable Bills

This morning, BillShrink delivered a karate chop to the cable cabal with a new service, currently in beta, that shows you how to get the best cable/tv/satellite/dish package for the best price. [More]

Cable Providers Rushing To Broadcast Tiger's Return To Golf In 3D

Cable Providers Rushing To Broadcast Tiger's Return To Golf In 3D

It would be so easy to make jokes about Tiger Woods’ club and balls being seen in 3D. But it’s not gonna happen. Regardless, in spite of the fact that about 4.2 people have purchased 3D TVs — and that golf is probably the least interesting sport to televise, let alone in 3D, cable companies are lining up to broadcast the Masters golf tournament in its three-dimensional glory. [More]

Cox Accidentally Offers Everyone In Arizona A Free PlayStation 3

Cox Accidentally Offers Everyone In Arizona A Free PlayStation 3

Christopher writes about a promotion from Cox that sounded pretty great. The cable company and ISP offered a free Playstation 3 slim to customers who either signed up for a new account or upgraded to faster broadband. The problem with such a great offer? People tend to tell their friends. And those friends tend to call Cox to see if they can get in on the deal, too. [More]

ISPs Trying To Scare You Into Buying More Internets

ISPs Trying To Scare You Into Buying More Internets

How much bandwidth does the average consumer need? Well, according to the totally unbiased folks at America’s major Internet service providers, more than they’re probably using now. According to Time Warner, Grandma needs Roadrunner with PowerBoost in order for you to send her photos. And AT&T thinks you need at least 3 mpbs to use Facebook. What? [More]

Beware The Promo Offer Expiration Bill Boost

Beware The Promo Offer Expiration Bill Boost

Christopher and his wife, Melanie, moved to New Orleans and started up Cox phone service, lured in by a yearlong long distance service that made their bill cheaper than it would have been had they opted for the basic phone plan.