Comcast's Inept Collections Practice Is Putting My Mortgage Application At Risk

Comcast's Inept Collections Practice Is Putting My Mortgage Application At Risk

The home-buying process can be stressful enough without questionable debt from the past rearing its ugly head just as you’re applying for a mortgage. And if you deal with that debt right away, you don’t expect it to linger — and you certainly don’t expect the company you owed money to will suddenly lose all record of your account. [More]

Comcast Balks At Refunding $6,300 To Customer Who Forgot Decimal Point

Comcast Balks At Refunding $6,300 To Customer Who Forgot Decimal Point

Imagine if Comcast made an honest-to-goodness, easily explained error and accidentally sent credited your account to the tune of more than $6,000. Now imagine how they would respond if you refused to return the funds, but told Comcast it could just slowly chip away at the money until the account was zeroed out again. We don’t imagine the Lords of Kabletown taking that suggestion too kindly, and yet that’s exactly what Comcast proposed to a customer who forgot a decimal point and overpaid his bill by thousands of dollars. [More]

Watch Out, Dish Network: Comcast Can Send Misleading Mailers, Too

Watch Out, Dish Network: Comcast Can Send Misleading Mailers, Too

Reader Christopher is a Comcast customer, but had just signed a new one-year lease an has no plans to move. So the letter from Comcast he received in the mail that said “New home transfer service summary” in red letters caught his attention. Was there an error at Comcast and they thought he was moving? Was the the victim of identity theft? Better open it and find out. [More]

See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map. [More]

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes. [More]

Comcast Truck Blocks Me Out Of My Driveway, Blocks My Brother In

Comcast Truck Blocks Me Out Of My Driveway, Blocks My Brother In

Last week, Dan returned home from work to find that Comcast contractors’ vans had blocked his driveway in. Not just one, but two vans from Kabletown had parked across the end of his driveway. Sure, Dan could just park on a neighboring street and walk for an extra minute or so, but his brother had a bigger problem: he was blocked in. What could they do? Call the police? Comcast? The homeowners’ association? Jack Donaghy? Dan wrote to us while the brothers were weighing their options. One interesting piece of information: the brothers are disgruntled former Comcast customers. [More]

Comcast Employees Caught Taking Payments From 5,975 Customers To Permanently Lower Bills

Comcast Employees Caught Taking Payments From 5,975 Customers To Permanently Lower Bills

Most of us wince at our cable bills each month, but what would you do if someone from the cable company approached you and said they could permanently lower your bill — if you gave them a one-time payment of $150? [More]

Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Tired of waiting around on hold when she called Comcast, Susan decided to just send them an e-mail with what she had to say. What she had to say to them was “Hey, why did you charge me $64 too much for installation?” The e-mail representative she talked to had an answer to this question: taking four hundred words to say, “I dunno, take some time off work to go to your local Comcast office and maybe they can give you a refund.” [More]

Cable Companies Should Be Worrying About Kids Who Have No Plans For Ever Getting Cable

Cable Companies Should Be Worrying About Kids Who Have No Plans For Ever Getting Cable

For many adults between the ages of 20 to 45, cable TV was a staple of everyday life — and something that a lot of us automatically purchased for our homes when it came time to make nests of our own. But for the younger folks who have no memory of a world without widespread access to broadband Internet, cable could be looking more and more like a relic of an older world. [More]

NBC Says Olympic Spoilers Have Actually Helped Ratings

NBC Says Olympic Spoilers Have Actually Helped Ratings

We’re one week into the 2012 Summer Olympics, which means it’s time to look back on NBC’s week of TV and online coverage of the games. And while the network has taken a beating in the social media sphere for its insistence on not airing marquee events like swimming and gymnastics live on air, the suits at NBC pish-posh the criticism and say that people are actually more than alright with knowing who has won or lost the gold medal each night. [More]

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

It seems like it’s been oh, about eight months since Verizon Wireless announced its proposal to buy billions of dollars worth of wireless spectrum from cable companies who aren’t using it anyway. At first glance, it seems like a not-horrible idea, as Verizon Wireless doesn’t compete directly with the likes of Comcast and Time Warner Cable. But with regulators nearing a decision on the deal, several high-profile folks have come forward to voice their concerns about how Verizon might be sacrificing the growth of its FiOS business in favor of its wireless network. [More]

Hey, Who Cut My Comcast Line?

Hey, Who Cut My Comcast Line?

Jim can’t prove that a technician working for Verizon cut his cable line. He didn’t see it happen, and the vandal didn’t leave a signature or anything. All the perpetrator left behind was a dug up, severed Comcast cable, some fiber optic cable, and a conduit. Less than a week before, Jim had booked a tentative FiOS installation a month ahead of time, pending the approval of his housemate. Instead, this turned out to be one of those very rare Consumerist stories where the hero is… Comcast. [More]

Journalist’s Twitter Account Suspended For Sharing NBC Executive’s E-Mail Address

Journalist’s Twitter Account Suspended For Sharing NBC Executive’s E-Mail Address

As we mentioned on Saturday, NBC is taking a lot of heat in the social media sphere for its refusal to air marquee events like swimming or gymnastics until its prime time broadcasts. Now one UK journalist’s attempts to get some sort of response from NBC’s many, many, many Twitter pages has led to his Twitter account being suspended. [More]

Less Than 24 Hours Into The Olympics And NBC Has Already Ticked People Off

Less Than 24 Hours Into The Olympics And NBC Has Already Ticked People Off

When NBC first announced it would offer free live streaming to all of the London 2012 Olympic Games, a lot of people were delighted that they would finally not be stuck having to wait until the network’s oft-derided prime-time broadcast coverage just to see the results of events that were already spoiled to most folks with an Internet connection. And yet, even with the live feeds, NBC has managed to piss off an awful lot of viewers. [More]

Man Accused Of Illegally Downloading Porn Countersues For Defamation

Man Accused Of Illegally Downloading Porn Countersues For Defamation

We’ve written quite a bit in recent months about porn company lawyers who have tried to bully alleged copyright violators into settling out of court lest it become public record that they are accused of downloading movies that predominantly feature the word “anal.” But there are a few people who have been willing to stand up and defend their reputatiion, like the Kentucky man who recently fired back at his accusers with his own lawsuit. [More]

FCC: Internet Service Providers Are Actually Delivering The Speeds They Promise

FCC: Internet Service Providers Are Actually Delivering The Speeds They Promise

Internet service providers take your money and promise to send you speeding along an information superhighway, dangling the carrot of fast connection times to get your business. And according to an annual report card by the Federal Communications Commission, while Verizon and Cablevision are the leaders in providing advertised speeds, it seems most ISPs are getting better at being more consistent on delivering the goods as well. [More]

Comcast Tech Tells Me He’ll Be Right Back… I’m Still Waiting

Comcast Tech Tells Me He’ll Be Right Back… I’m Still Waiting

One of the most frequent complaints we get about cable installers and techs is the blown-off appointment, wherein the tech claims they showed up at your house and you weren’t there. But here’s a story of a Comcast tech who actually showed up at a customer’s home and then skipped out before completing the job. [More]

Woman Sues Porn Companies For Threatening To Sue Her Over Alleged Illegal Downloads

Woman Sues Porn Companies For Threatening To Sue Her Over Alleged Illegal Downloads

During the years when the music and movie business began going after people for allegedly downloading copyrighted files, the porn industry did very little, claiming it didn’t have the resources to wage large-scale legal battles. But then someone realized there was money to be made in just threatening people with legal action, and a slew of lawsuits followed. Though many people, even those who claim they are innocent, have just paid up to avoid having their peccadilloes made public, one woman has fired back with a suit of her own. [More]