Uncle Sam, Pre-Marital Counselor: The Approval Process Ahead For Comcast And TWC

Uncle Sam, Pre-Marital Counselor: The Approval Process Ahead For Comcast And TWC

The proposed merger of Comcast and Time Warner Cable, as it currently stands, looks like it could be a good move for the businesses and a bad move for consumers. But right now it’s still just that: a proposed merger. In order for this corporate marriage to move forward, federal regulators first have to approve the union–and that’s where it gets tricky. [More]

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Comcast And Charter Consider Buying Time Warner Cable. No, Really

There are many changes that could improve cable television and broadband internet service in the United States, but “more mergers” certainly isn’t one of them. That’s why we started screaming hysterically in the Consumerist offices today when we learned that Charter and Comcast are both weighing their options and thinking about acquiring Time Warner Cable. [More]

Comcast Blasts My Apartment Building With Junk Mail, Hopes For The Best

Comcast Blasts My Apartment Building With Junk Mail, Hopes For The Best

How much junk mail from one company is too much? There is no universal number, but the limit is definitely smaller than this one-day crop of Comcast mailers at one six-household apartment building. Look, Comcast, maybe the residents of this building just aren’t into you. [More]

When You Change Cable Packages, Don’t Assume Anything

When You Change Cable Packages, Don’t Assume Anything

When subscribing to cable TV or making changes to your plan, get a list of what your package includes in writing. Otherwise, you risk what happened to Alyssa’s household. Alyssa writes that she called up Comcast to downgrade her plan, paying extra to receive some channels in high definition. The problem was that she didn’t get all the basic cables in HD…which included the channels she actually wanted. [More]

(frankieleon)

Are You Okay With Comcast Sharing Your Home Wi-Fi With Everyone?

As a child, how were you at sharing your toys with other kids, friends and strangers alike? If you rent Xfinity equipment from Comcast, you’re going to have to share your toys–and by “toys” we mean “wireless router”–with everyone in Kabletown. Understandably, some people do not like this idea. [More]

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Comcast Entices Cord Cutter Back, Can’t Manage To Ship Him A Box

Comcast wanted Craig back. Well, not Comcast so much as the entire cable industry wanted him back. Do you blame them? He was a successful cord cutter, who managed to leave cable TV behind but keep his broadband Internet connection last year. Kabletown called him up and enticed him back with an amazing offer and a year of HBO. He couldn’t refuse…but then Comcast turned cold once it was time to actually ship him the equipment he needed. [More]

Define "shortly."

I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care

Adam has Comcast’s fantastic new X1 DVR, but isn’t enjoying it very much. He keeps having to swap out his boxes, and the ones he has don’t work. Our usual stable of contacts, the Comcast Cares team, aren’t able to help him, either. [More]

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Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early

Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]

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Comcast Set To Swallow NBCUniversal Whole With $16.7 Billion Buyout

What would Liz Lemon do? Well 30 Rock did get in its parting jab at Comcast during its series finale recently, but we’re sure Liz and Jack Donaghy would have plenty to say about Comcast’s $16.7 billion buyout of NBCUniversal. Kabletown — er, Comcast, is gobbling up General Electric’s 49% stake in the company, which will make it the 100% overlord supreme. [More]

(afagen)

Comcast Doesn’t Understand The Idea Of ‘Transferring Service,’ Shuts All Of Our Services Down

Brad is a longtime customer of Comcast, and he planned to take Comcast with him to his new home. This was a mistake. Not the part where he was going to keep using Comcast: in many areas, people who want cable don’t really have a choice. His mistake was letting Comcast know ahead of time that he planned to move. Things began to go terribly wrong within mere minutes, and he is still without any of his Comcast services, even though the move is weeks away. [More]

(cmorran123)

Comcast Sells Me Data Speeds It Can’t Possibly Deliver

Andrea needs high-speed Internet access to get her work done. Really high speed. Faster than your average DSL or satellite Internet connection; faster than what she gets once everyone in her town gets home from work or school and starts playing Facebook games or downloading torrents or whatever it is they do. She can get the level of service that she pays for and actually needs, but only for a few hours a day. [More]

(bclinesmith)

If Comcast Can’t Help You Over The Phone, Maybe Try Going To Your Local Comcast Office

Once upon a time, phone customer service was a luxury and online chat service was a thing for science fiction. But sometimes, it pays off to just drive (or walk, bike, skate, skulk from rooftop to rooftop) to your local Comcast office when the folks on the phone just can’t help you. [More]

(Tom Birch/Patch.com)

Comcast Uglying Up Historic Georgetown With Big Metal Boxes

Not since little Regan MacNeil left the steps of Georgetown littered with bodies have the people of this quaint, historic Washington, D.C., neighborhood been so horrified. But this time it’s not possessed children, it’s Comcast. [More]

(Unusual Suspect)

Comcast Knows Your Storm-Ravaged House Might Explode, Would Really Like Its Cable Box Back

It seems like every time there is a major natural disaster, there are inevitably cable company customer service reps who place a higher level of importance on their employer’s equipment than on their customers’ homes and lives. [More]

(dmuth)

Comcast Doesn’t Understand That 42-42=0, Sends Me To Collections

For a few months in mid-2011, Consumerist reader Claudia lived in two different apartments while waiting to close escrow on her new home. At both apartments, she’d had cable from Comcast, and when she closed out her account she was told she had a zero balance. Then yesterday, Claudia gets a call from a collections agency. [More]

Comcast Employee Tells World How His Job Is Ruining His Life

Comcast Employee Tells World How His Job Is Ruining His Life

A lot of people say they only barely tolerate their jobs. But not all these people take to an incredibly public forum to vent their frustrations about how what seemed like a dream gig has since sucked the life force out of them. Then again, not everyone works in phone support for Comcast. [More]

Comcast Screws Me Over Then Fails At Trying To Steal Client From Behind My Back

Comcast Screws Me Over Then Fails At Trying To Steal Client From Behind My Back

Like that roommate who constantly tries to spoil your romantic mood with your significant other — and then swoops in to flirt the second you have your back turned — Comcast put one Consumerist reader in a bad position with his client and then had the gall to try to lure that same client away. [More]

Comcast Jacks Up Cable Bills For Atlanta Customers With Second Price Increase In Year

Comcast Jacks Up Cable Bills For Atlanta Customers With Second Price Increase In Year

If you have Comcast and live in the Atlanta area, expect to be paying more after Oct. 1, as the cable company is increasing rates — for the second time this year — on customers in the region by anywhere from 3% to 17%. [More]