Comcast wanted Craig back. Well, not Comcast so much as the entire cable industry wanted him back. Do you blame them? He was a successful cord cutter, who managed to leave cable TV behind but keep his broadband Internet connection last year. Kabletown called him up and enticed him back with an amazing offer and a year of HBO. He couldn’t refuse…but then Comcast turned cold once it was time to actually ship him the equipment he needed. [More]
Comcast Entices Cord Cutter Back, Can’t Manage To Ship Him A Box
By May 16, 2013
I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care
By April 4, 2013
Adam has Comcast’s fantastic new X1 DVR, but isn’t enjoying it very much. He keeps having to swap out his boxes, and the ones he has don’t work. Our usual stable of contacts, the Comcast Cares team, aren’t able to help him, either. [More]
Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early
By March 19, 2013
Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]
Comcast Set To Swallow NBCUniversal Whole With $16.7 Billion Buyout
By February 13, 2013
What would Liz Lemon do? Well 30 Rock did get in its parting jab at Comcast during its series finale recently, but we’re sure Liz and Jack Donaghy would have plenty to say about Comcast’s $16.7 billion buyout of NBCUniversal. Kabletown — er, Comcast, is gobbling up General Electric’s 49% stake in the company, which will make it the 100% overlord supreme. [More]
Comcast Doesn’t Understand The Idea Of ‘Transferring Service,’ Shuts All Of Our Services Down
By January 28, 2013
Brad is a longtime customer of Comcast, and he planned to take Comcast with him to his new home. This was a mistake. Not the part where he was going to keep using Comcast: in many areas, people who want cable don’t really have a choice. His mistake was letting Comcast know ahead of time that he planned to move. Things began to go terribly wrong within mere minutes, and he is still without any of his Comcast services, even though the move is weeks away. [More]
Comcast Sells Me Data Speeds It Can’t Possibly Deliver
By January 11, 2013
Andrea needs high-speed Internet access to get her work done. Really high speed. Faster than your average DSL or satellite Internet connection; faster than what she gets once everyone in her town gets home from work or school and starts playing Facebook games or downloading torrents or whatever it is they do. She can get the level of service that she pays for and actually needs, but only for a few hours a day. [More]
If Comcast Can’t Help You Over The Phone, Maybe Try Going To Your Local Comcast Office
By November 14, 2012
Once upon a time, phone customer service was a luxury and online chat service was a thing for science fiction. But sometimes, it pays off to just drive (or walk, bike, skate, skulk from rooftop to rooftop) to your local Comcast office when the folks on the phone just can’t help you. [More]
Comcast Uglying Up Historic Georgetown With Big Metal Boxes
By November 7, 2012
Not since little Regan MacNeil left the steps of Georgetown littered with bodies have the people of this quaint, historic Washington, D.C., neighborhood been so horrified. But this time it’s not possessed children, it’s Comcast. [More]
Comcast Knows Your Storm-Ravaged House Might Explode, Would Really Like Its Cable Box Back
By November 1, 2012
It seems like every time there is a major natural disaster, there are inevitably cable company customer service reps who place a higher level of importance on their employer’s equipment than on their customers’ homes and lives. [More]
Comcast Doesn’t Understand That 42-42=0, Sends Me To Collections
By November 1, 2012
For a few months in mid-2011, Consumerist reader Claudia lived in two different apartments while waiting to close escrow on her new home. At both apartments, she’d had cable from Comcast, and when she closed out her account she was told she had a zero balance. Then yesterday, Claudia gets a call from a collections agency. [More]
Comcast Employee Tells World How His Job Is Ruining His Life
By September 19, 2012
A lot of people say they only barely tolerate their jobs. But not all these people take to an incredibly public forum to vent their frustrations about how what seemed like a dream gig has since sucked the life force out of them. Then again, not everyone works in phone support for Comcast. [More]
Comcast Screws Me Over Then Fails At Trying To Steal Client From Behind My Back
By September 18, 2012
Like that roommate who constantly tries to spoil your romantic mood with your significant other — and then swoops in to flirt the second you have your back turned — Comcast put one Consumerist reader in a bad position with his client and then had the gall to try to lure that same client away. [More]
Comcast Jacks Up Cable Bills For Atlanta Customers With Second Price Increase In Year
By September 10, 2012
If you have Comcast and live in the Atlanta area, expect to be paying more after Oct. 1, as the cable company is increasing rates — for the second time this year — on customers in the region by anywhere from 3% to 17%. [More]
Comcast's Inept Collections Practice Is Putting My Mortgage Application At Risk
By September 6, 2012
The home-buying process can be stressful enough without questionable debt from the past rearing its ugly head just as you’re applying for a mortgage. And if you deal with that debt right away, you don’t expect it to linger — and you certainly don’t expect the company you owed money to will suddenly lose all record of your account. [More]
Comcast Balks At Refunding $6,300 To Customer Who Forgot Decimal Point
By September 5, 2012
Imagine if Comcast made an honest-to-goodness, easily explained error and accidentally sent credited your account to the tune of more than $6,000. Now imagine how they would respond if you refused to return the funds, but told Comcast it could just slowly chip away at the money until the account was zeroed out again. We don’t imagine the Lords of Kabletown taking that suggestion too kindly, and yet that’s exactly what Comcast proposed to a customer who forgot a decimal point and overpaid his bill by thousands of dollars. [More]
Watch Out, Dish Network: Comcast Can Send Misleading Mailers, Too
By August 30, 2012
Reader Christopher is a Comcast customer, but had just signed a new one-year lease an has no plans to move. So the letter from Comcast he received in the mail that said “New home transfer service summary” in red letters caught his attention. Was there an error at Comcast and they thought he was moving? Was the the victim of identity theft? Better open it and find out. [More]
See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access
By August 21, 2012
The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map. [More]
DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices
By August 16, 2012
As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes. [More]
