For a few months now, customers of Rakuten (formerly Buy.com here in the USA) have complained that large and unauthorized purchases have showed up on their credit cards not long after making purchases on the site. Frustrated consumers have taken to the Web to complain and to demand answers. [More]
Victor found a great deal on an XBOX Live 12-month subscription card from Buy.com, but was surprised to see that the company charged him sales tax. No other online vendors that he tried charge sales tax on the cards––which are, after all, more of an intangible item, akin to a gift card. [More]
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn’t mean good shipping. That’s why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. [More]
While Santa and his pointy-eared, non-union laborers toil away at the North Pole, the editors of our more famous sibling publication Consumer Reports have compared their notes on a wide variety of companies’ policies on everything from guarantees to fees to refunds and distilled it down to the best and worst of the lot in their first-ever Naughty & Nice Holiday Shopping List. [More]
Before you can finish your purchase at Buy.com, you have to go through an entire page trying to upsell you to the much-maligned Webloyalty program and click the tiny “no thanks” button at the bottom. You can find it located under the large YES! button. [More]
Reader Andrew was trying to post a question on Best Buy‘s forums, but he made the horrible, offensive mistake of putting a space between “Best” and “Buy.com.”
A study by the Green Design Institute at Carnegie Mellon University in Pittsburgh states that when comparing getting a flash drive from Buy.com versus a physical retailer, Buy.com ends up being about 30% less damaging to the environment. To reach their conclusion, the researchers compared transportation, packaging, warehousing, and energy usage both by the consumer and the retailer.
Belkin Business Development Representative Michael Bayard has been caught offering to pay anyone willing to leave perfect reviews of Belkin products on Amazon, Buy.com, and Newegg. Even worse, the highly unethical strategy seems to have worked—almost fifteen pages worth of Belkin products on Amazon have perfect five-star ratings.
Steven at The Jewish Channel ordered four hard drives from Buy.com, and got them, along with a packaging surprise. The packaging was very excessive. Each hard drive came in its a separate packing box 4591.75 cubic inches larger than the hard drive box it was meant to contain. In addition, that extra dead space was taken up by what amounted to a waterfall of brown packing paper. The containers, measuring 24″ x 18″ x 11.5″ could each have held six of the 10.75″ x 7″ x 5″ boxes. More pix inside. Steven writes:
A Camera, maybe. Some DVD’s? A Six-pack.Sadly, it is none of the above.
If you’re having a problem with Buy.com and regular customer service can’t or won’t help you, here’s a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:
Companies love rebates because they are difficult to redeem and easy to forget. But you clever shoppers are getting too good at their game, so instead of paying out your rebate in cash, you’ll get something different altogether. Take, for example, Buy.com’s supposed “$26 mail in rebate…”
Seth was recently contacted by Buy.com and told that due to an error, an order he placed over a year ago had a balance due. They’ll be debiting his credit card “on or about 09/22/08.” Seth emailed them back to ask why they were just now settling the billing issue—surely it hadn’t taken them this long to notice it. Apparently, it had, and it’s not just Seth’s account that’s messed up.
- 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
- Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
- Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup
Highlights From Buxr
- Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
- NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
- Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate
Highlights From Dealhack
- WarCry: Free Warhammer Online Beta 10 days
- Amazon: Kitchen deals for under $7, all eligible for 4 for 3 promotion
- Buy.com: Logitech G51 Gaming Speakers for $71.99 Shipped After Rebate
Highlights From Buxr
- Deal Extreme: Rechargeable Digital Pin-hole Spy Camera + USB Drive Disgused as Working Pen for $35.53 w/ Free shipping
- HP Home : New stackable Laptop coupon, up to $350 off $999 w/ coupon code NB3325
- OfficeMax: Oscillating 16″ Pedestal Fan for $7.99 + $7.95 Shipping
Highlights From Dealhack