(frankieleon)

Rakuten Is Taking Credit Card Fraud Complaints Very Seriously

For a few months now, customers of Rakuten (formerly Buy.com here in the USA) have complained that large and unauthorized purchases have showed up on their credit cards not long after making purchases on the site. Frustrated consumers have taken to the Web to complain and to demand answers. [More]

Why Am I Being Charged Sales Tax On A XBOX Live Subscription?

Why Am I Being Charged Sales Tax On A XBOX Live Subscription?

Victor found a great deal on an XBOX Live 12-month subscription card from Buy.com, but was surprised to see that the company charged him sales tax. No other online vendors that he tried charge sales tax on the cards––which are, after all, more of an intangible item, akin to a gift card. [More]

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn’t mean good shipping. That’s why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. [More]

Who Made Consumer Reports' First-Ever Naughty & Nice List?

Who Made Consumer Reports' First-Ever Naughty & Nice List?

While Santa and his pointy-eared, non-union laborers toil away at the North Pole, the editors of our more famous sibling publication Consumer Reports have compared their notes on a wide variety of companies’ policies on everything from guarantees to fees to refunds and distilled it down to the best and worst of the lot in their first-ever Naughty & Nice Holiday Shopping List. [More]

Senate Concerned About Buy.com's Aggressive Webloyalty Checkout Hardsell

Senate Concerned About Buy.com's Aggressive Webloyalty Checkout Hardsell

Before you can finish your purchase at Buy.com, you have to go through an entire page trying to upsell you to the much-maligned Webloyalty program and click the tiny “no thanks” button at the bottom. You can find it located under the large YES! button. [More]

Amazon, Macy's, Buy.com Named Best Big E-tailers

Amazon, Macy's, Buy.com Named Best Big E-tailers

ResellerRatings.com analyzed 350,000 online reviews of more than 10,000 online sellers and found that among big e-tailers, Amazon was the best place to buy cameras, Macy’s was the sweet spot to order fashion accessories and Buy.com was the top computer destination. [More]

Buy.com And Webloyalty Reservation Rewards – Say It Isn't So!

CNET has a great article today about sneak attack merchants Webloyalty/Webvertrue/Reservation Rewards. It focuses on the relationship between Buy.com and the company that is suspect enough that the federal government is now interested.

"Buy.com" Is Apparently A Curse Word On Best Buy's Forums

"Buy.com" Is Apparently A Curse Word On Best Buy's Forums

Reader Andrew was trying to post a question on Best Buy‘s forums, but he made the horrible, offensive mistake of putting a space between “Best” and “Buy.com.”

Is Buy.com Friendlier To The Environment Than Brick And Mortar Stores?

Is Buy.com Friendlier To The Environment Than Brick And Mortar Stores?

A study by the Green Design Institute at Carnegie Mellon University in Pittsburgh states that when comparing getting a flash drive from Buy.com versus a physical retailer, Buy.com ends up being about 30% less damaging to the environment. To reach their conclusion, the researchers compared transportation, packaging, warehousing, and energy usage both by the consumer and the retailer.

Belkin Caught Paying For Positive Reviews

Belkin Caught Paying For Positive Reviews

Belkin Business Development Representative Michael Bayard has been caught offering to pay anyone willing to leave perfect reviews of Belkin products on Amazon, Buy.com, and Newegg. Even worse, the highly unethical strategy seems to have worked—almost fifteen pages worth of Belkin products on Amazon have perfect five-star ratings.

Buy.com Ships Four Hard Drives In Four Over-Sized Boxes

Buy.com Ships Four Hard Drives In Four Over-Sized Boxes

Steven at The Jewish Channel ordered four hard drives from Buy.com, and got them, along with a packaging surprise. The packaging was very excessive. Each hard drive came in its a separate packing box 4591.75 cubic inches larger than the hard drive box it was meant to contain. In addition, that extra dead space was taken up by what amounted to a waterfall of brown packing paper. The containers, measuring 24″ x 18″ x 11.5″ could each have held six of the 10.75″ x 7″ x 5″ boxes. More pix inside. Steven writes:

What Could Be In This Box?

What Could Be In This Box?

A Camera, maybe. Some DVD’s? A Six-pack.Sadly, it is none of the above.

Contact Buy.com Executive Customer Service

Contact Buy.com Executive Customer Service

If you’re having a problem with Buy.com and regular customer service can’t or won’t help you, here’s a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:

Don't Assume That Rebate Will Be Redeemable For Cash

Don't Assume That Rebate Will Be Redeemable For Cash

Companies love rebates because they are difficult to redeem and easy to forget. But you clever shoppers are getting too good at their game, so instead of paying out your rebate in cash, you’ll get something different altogether. Take, for example, Buy.com’s supposed “$26 mail in rebate…”

Ever Used A Gift Card At Buy.com? Surprise, You May Owe Them Money

Ever Used A Gift Card At Buy.com? Surprise, You May Owe Them Money

Seth was recently contacted by Buy.com and told that due to an error, an order he placed over a year ago had a balance due. They’ll be debiting his credit card “on or about 09/22/08.” Seth emailed them back to ask why they were just now settling the billing issue—surely it hadn’t taken them this long to notice it. Apparently, it had, and it’s not just Seth’s account that’s messed up.

Morning Deals

  • 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
  • Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
  • Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup

Highlights From Buxr

  • Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
  • NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
  • Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate

Highlights From Dealhack

  • Best Buy: Toshiba Satellite Dual Core Notebook PC $500
  • Geeks.com: Canon Pixma iP6210D Color Inkjet Photo Printer $35 with Coupon
  • Musicnotes.com: 20% or 30% off Guitar Guru Interactive Lessons with Coupons

Morning Deals

  • WarCry: Free Warhammer Online Beta 10 days
  • Amazon: Kitchen deals for under $7, all eligible for 4 for 3 promotion
  • Buy.com: Logitech G51 Gaming Speakers for $71.99 Shipped After Rebate

Highlights From Buxr

  • Deal Extreme: Rechargeable Digital Pin-hole Spy Camera + USB Drive Disgused as Working Pen for $35.53 w/ Free shipping
  • HP Home : New stackable Laptop coupon, up to $350 off $999 w/ coupon code NB3325
  • OfficeMax: Oscillating 16″ Pedestal Fan for $7.99 + $7.95 Shipping

Highlights From Dealhack

  • OfficeMax: Olympus FE-320 8MP Digital Camera $120 Shipped
  • Shoebuy: Pay via PayPal & Save $20 off Shoe Orders of $50+ and get Free Shipping
  • Bike Nashbar: Save 10%, 15%, or 20% off Entire Order with Coupon Discounts

Morning Deals

  • HobbyLobby.com: 40% Off Hobby Lobby Printable Coupon (expires Sept 6)