Barnes & Noble Might Have Smaller Stores, Still Won’t Price-Match Own Website

Barnes & Noble Might Have Smaller Stores, Still Won’t Price-Match Own Website

It’s pretty intuitive that you don’t need a lot of retail floor space to sell e-books. Even a display of e-reader gadgets doesn’t take up as much room as shelf after shelf of books. that’s why absolutely no one should be surprised that Barnes & Noble might be considering stores with a smaller footprint. [More]

Barnes & Noble Turns Profit, Considers Splitting Itself Up

Barnes & Noble consists of three businesses: college bookstores, regular bookstores, and the Nook e-reader device and platform. In today’s earnings call, new CEO Michael Huseby reported that the company is again turning a profit, and that they’re “studying” separating the different parts of the business. [Reuters]

Will Focusing On Digital Products Save Or Doom Barnes & Noble?

Will Focusing On Digital Products Save Or Doom Barnes & Noble?

This past summer, Barnes & Noble announced that they’d be finding a third-party manufacturer for their Nook line of e-readers and tablets. Then their CEO resigned, mostly due to the failure of Nook hardware and content to save the company. The head of the Nook division took charge of the company, and has now officially been named CEO. So what will happen with the Nook now? [More]

Why Did Barnes & Noble Push Up My Membership Renewal Date By 2 Weeks?

Why Did Barnes & Noble Push Up My Membership Renewal Date By 2 Weeks?

William is a Barnes & Noble member, which entitles him to discounts in the physical store and free shipping on the Barnes & Noble website. He renews this membership every year, when it expires. That’s at the end of the year. Or so he thought. [More]


Barnes & Noble’s Online Price Match Policy Still Confuses Customers, Drives Them Away

“Barnes and Noble apparently hates money,” Travis wrote in the subject line while e-mailing us about his most recent shopping experience there. Well, that can’t be: we thought that all stores liked more business and more money, unless they’re massive anti-capitalist pranks like Sears or Lenovo. He stopped by his local Barnes & Noble to use a coupon while getting human interaction. That’s when he collided with Barnes & Noble’s price matching policy. [More]


Barnes & Noble CEO Resigns Because You Didn’t Buy A Nook

In the bookstore arena, two American giants remain: Amazon and Barnes and Noble. Both companies sell dead-tree books and have created their own e-reader brands, and both companies see that e-reader as essential to their future survival. Barnes & Noble CEO William Lynch resigned late yesterday, part of an expected shakeup after the world learned that the Nook division lost a whole bunch of money. [More]


Barnes & Noble Will Quit Manufacturing Nook Color Tablets

Tablets are growing in popularity worldwide and cutting into PC sales, but Barnes & Noble has decided to get out of the crowded tablet biz. Their Nook comes in single-purpose e-reader and full-color Android tablet varieties, They’re still going to design and sell e-readers, but future color tablets will be “co-branded” with existing tablet manufacturers that you’ve probably already heard of. [More]

Raiders Of The Lost Walmart Branch Out, Visit 7-Eleven And Barnes & Noble

Raiders Of The Lost Walmart Branch Out, Visit 7-Eleven And Barnes & Noble

The retail archaeologists known as the Raiders of the Lost Walmart tirelessly search the world’s retail outlets for the finest and longest-buried antiquities. What kind of ancient wonders did they turn up this week? Well, good news if you’re a time-traveling hockey scout. [More]


Microsoft Reportedly Considering Buying Out Barnes & Noble’s Nook Division For $1B

Usually when we hear one big company is interested in buying out another big company, there’s an element of “Hmm, didn’t see that one coming…” But in the case of Microsoft reportedly toying with the idea of paying $1 billion for Barnes & Noble’s Nook business, it’s more of “It’s about time those two crazy kids made  formal commitment.” Microsoft already invested $300 million in Nook last year, and it seems prepared to go all the way. [More]


Nook Customers Can Download Rentals: You Just Need A Working SD Card

Last week we shared with you the story of reader Brian, who was ready to chuck his Nook tablet and trade it in for an iPad, if he hadn’t been long past the return window. He wanted to rent some movies and watch them while traveling abroad and without Internet access. This seemed reasonable, and Nook documentation explains how to do this, but his tablet wouldn’t let him. A possibly well-meaning and definitely misinformed customer service representative told him that downloading a rental wasn’t possible. They were wrong. [More]


Nook Website Says You Can Download The Movies You Rent To Watch Later? Too Bad

Scott was under the impression that he could rent movies for his Nook HD+, download them, and watch them on his device whenever he felt like it for the next thirty days. Where did he pick up such a wacky idea? I mean, other than Barnes & Noble’s own support site. And the downloading screen in the Nook store. Only none of it is true. Update: Barnes & Noble has contacted us, and they say that Scott’s experience isn’t what they intended, and Nook users really are supposed to be able to download movies. We’ll let you know when we find out what Scott’s problem was. Second update: The problem was with his MicroSD card. [More]

(Matt McGee)

Barnes & Noble Set To Close A Third Of Its Stores Over Next 10 Years

Despite the success of the company’s e-reader, the Nook, Barnes & Noble has been struggling to compete with the Internet with its brick-and-mortar stores for a while now, as have other retailers with physical locations. Another sign of perhaps eventual total doom? The CEO of B&N’s retail group says the company will be slowly shuttering about a third of its current physical stores over the next 10 years. [More]

(Colleen AF Venable)

Barnes & Noble Will Happily Price-Match Website…When You Return Something Without A Receipt

Marjorie has discovered a really irritating flaw in Barnes & Noble’s online price-matching procedures. As we discussed shortly after Christmas, you can place orders on the chain’s website for in-store pickup, but prices differ on many items between retail locations and the website. Unlike many other stores, orders placed online but picked up in person go for the in-store price, not the online one. This annoys a lot of customers, and may hurt the company’s real-life retail operations. Marjorie discovered an interesting flip side to this, though: she had to buy a gift in the store, even though the online purchase price was $22 lower. When she went back to the store to return it, after her son had lost the receipt, the only price they would give her was the lowest one they had charged for the same book online. [More]


How A Tip From Consumerist, A Credit Card, And Some Determination Got Me A Brand-New Nook

Kyle really liked his Nook…until it decided to freeze up and no longer work. He was unhappy: it was only two months out of warranty, and he didn’t like the only option that Barnes & Noble presented: trading the non-working device in for a relatively small discount on a brand-new replacement. He had purchased a lot of books he uses every day for work on the Nook platform, and decided to take a loss on those and get a Kindle instead. Unhappy with the whole experience, he vented to us about it. [More]

This is not a calendar.

At Barnes & Noble, Labeling Something A “Calendar” Doesn’t Mean It Actually Is One

Names can be deceiving. For example, at Barnes & Noble, something can be labeled a “calendar” on the site but not actually be a calendar, because it’s really a planner. Get it? Neither did Consumerist reader Stefanie, who found out to her dismay that a calendar by any other name isn’t so sweet when it comes to a 50% discount on calendars. [More]


We’re Pretty Sure That A ‘Book’ Should Have More Than One Page

The first definition of the word “book” in Merriam-Webster’s dictionary is “a set of written sheets of skin or paper or tablets of wood or ivory.” A set. Doesn’t that mean more than one? Maybe e-books are forcing us to redefine what we believe about a book is and how it ought to behave, but there are a few things that are non-negotiable. Doug thinks that the “more than one page” thing is kind of non-negotiable. His child picked out a book from Barnes & Noble’s Nook store that turned out to be more of a leaflet.  [More]

(Bravo Six Niner Delta)

Barnes & Noble Nook Virtual Store Zaps Me Wrong Book, Wouldn’t Take It Back

Steve isn’t a big adopter of shiny new technology, but he found the Nook Color really appealing, and bought himself one as an early Hanukkah present. Then he went book-shopping. One $2.99 title looked appealing, so tap, tap, he purchased it. And received a different book instead that cost three times as much. Getting B&N to take the unwanted book back was more difficult than he had anticipated. [More]

(Ninja M.)

Here’s Why Digital Rights Management Is Stupid And Anti-Consumer

Comparisons of downloadable books and music to their ancient, tangible predecessors are an old, old meme, but sometimes the comparison applies. For example: if reader Synimatik had bought a paperback book a few months ago and picked it up to read now, the book’s pages wouldn’t magically glue shut just because the credit card she normally uses at the bookstore has expired. That’s how it works when you want to read a book downloaded from Barnes & Noble, though. [More]