Sprint To Lay Off 2,000 Customer Service Employees

Sprint To Lay Off 2,000 Customer Service Employees

Sprint’s recent promotions, including “iPhone for Life” and the promise to cut customers’ bills from other carriers in half have helped the fourth-place carrier, gaining it 500,000 new postpaid subscribers even accounting for customers who have left. The company is responding to the good news by laying off 2,000 customer service representatives in centers across the country, and directing customers to use the self-service app instead. [More]

T-Mobile Opens LTE Gates, Gives Customers Unlimited Access For 3 Months

T-Mobile Opens LTE Gates, Gives Customers Unlimited Access For 3 Months

It used to be that mobile phone customers actually talked on our phones a lot, and carriers limited our minutes while giving us unlimited data for our feature phones or Blackberries. Now, it’s the reverse: we have unlimited voice minutes, but limited data. As part of another attention-getting promotion, T-Mobile has announced that it plans to offer current Simple Choice customers unlimited LTE data for the next three months. [More]

(andy_57)

AT&T Doesn’t Think Other Carriers Should Enable iPhone WiFi Calling, Either

A few weeks ago, we shared the news that AT&T was delaying adoption of the WiFi calling feature in the new version of Apple’s operating system for mobile devices. The carrier said that it was awaiting FCC approval of the feature, which other carriers have enabled already. Now AT&T has tattled to the FCC on those other carriers, pointing out that they should be waiting for approval too. [More]

Two Men Arrested In Multimillion-Dollar Text Message Fraud Scheme

Two Men Arrested In Multimillion-Dollar Text Message Fraud Scheme

When you receive a spam text, you just ignore the message and delete the text, right? Sure, but it’s also a good idea to check your upcoming phone bills, since the service that sent the text may also be cramming unwanted charges on your phone bills. Two more people involved in such a scheme that ran from 2011 to 2013 were charged yesterday in federal court. [More]

Amazon Has Finally Sold All Of Its Fire Phones

Amazon Has Finally Sold All Of Its Fire Phones

Last year, Amazon endlessly teased us all with what was going to be either a new smartphone or some kind of exotic sex toy. Unfortunately for Amazon, it was the former, and the Fire Phone failed to catch on. That’s okay, though, because the last phones have been sold, and the engineers who made the device into a real-life phone are gone. Amazon can just pretend that none of this ever happened. [More]

Sprint Will Stop Offering 2-Year Phone Contracts By The End Of This Year

Sprint Will Stop Offering 2-Year Phone Contracts By The End Of This Year

When we shared the news that Sprint was launching a program where you can lease an iPhone for prices that start at $22 per month, there was one piece of important Sprint-related information that we didn’t know yet: the reason why the carrier was making such a big deal out of their sweet lease offers is that they plan to join T-Mobile and Verizon in ending two-year contracts and subsidized phones. [More]

This guy is for sale.

Sprint Will Rent You An iPhone Forever For $22 Per Month, Totally Not A Contract

Do you itch to replace your iPhone as soon as a new one is announced? Do you only live and travel in areas where the Sprint network is acceptably strong? If so, Sprint’s new “iPhone Forever” plan may be for you: it allows you to upgrade your phone whenever you feel like it, as long as you choose a newer iPhone model than the one you had before. [More]

(Steve)

AT&T Rollover Data A Good Idea In Theory, Useless For Some Real Users

Tom is an AT&T customer, and currently has a data plan that includes rollover data. Normally, he and the other person on his plan are very precise: he says that they normally use 2.8 GB of their shared 3 GB plan. Recently, their normal practices didn’t work, and they had to dip into the rollover data. That’s when they learned that rollover data is only useful if your data use fluctuates wildly from month to month. [More]

T-Mobile Now Exempts 33 Streaming Music Services From Data Limits, Adds Apple Music

T-Mobile Now Exempts 33 Streaming Music Services From Data Limits, Adds Apple Music

Last year, T-Mobile added a benefit for their customers that no other mobile provider had tried: data used for music streaming services doesn’t count against their data allowance. Since the launch, Big Magenta has taken suggestions from their users for new services to add, and now they’re up to a total of 33 services that are part of the program. [More]

(Patrick)

T-Mobile Announces Family Plan Promo With More Data Than You Probably Need

How much LTE mobile data does your family (or just the unrelated people on your mobile phone plan) really need? 10 GB? 20? 40? It depends on what you do with your mobile device and where you use it, but most people don’t use that much. Today, T-Mobile announced new plans designed to compete with similar offerings from Verizon, but that include more data than most people could need. [More]

Upgrade Your Smartphone At Any Time With T-Mobile: With A Few Catches

Upgrade Your Smartphone At Any Time With T-Mobile: With A Few Catches

Early upgrade programs have been the hot trend in the phone business in the last few years: while carriers want to get out of the subsidized handset business, they realize that customers want a way to get the shiniest new handsets without paying the hundreds of dollars that those handsets cost at retail. T-Mobile now wants to put even newer and shinier handsets in customers’ hands through a change to their Jump program. [More]

(John Karakatsanis)[

T-Mobile Hands Over ‘Refurbished’ Phone Full Of Someone Else’s Data, Shrugs

A T-Mobile customer bought the un-carrier’s “Premium Handset Protection” when getting a new phone, and eventually had to use it when his Nexus 5 stopped working. The phone swap was a bigger hassle than he anticipated, but that wasn’t really the problem: the problem was that the phone was still full of the previous owner’s stuff, and logged on to her social media accounts. [More]

Sprint Set To Make House Calls With Launch Of “Direct 2 You” Service

Sprint Set To Make House Calls With Launch Of “Direct 2 You” Service

Like doctors of yore carrying black bags filled with tools straight to an ailing person’s bedside, Sprint is rolling out its own version of the house call with a new service needlessly employing numerals instead of letters, “Direct 2 You.” Roving Sprint workers will be on the road to customers in need of help upgrading their phone, transferring information to a new device and recycling old phones. [More]

AT&T Asked RadioShack To Destroy Customer And Proprietary Information

AT&T Asked RadioShack To Destroy Customer And Proprietary Information

The auction for the smoldering remains of RadioShack is happening right now at the offices of the company’s attorneys in New York City, and something caught our attention while we wait for news about the winning bidders and future of the Shack and its stores and employees. AT&T has filed an objection to the proceedings in court, asking RadioShack to destroy any sensitive information about customers and AT&T itself. [More]

Ad Watchdog Says Sprint Should Stop Calling Itself ‘New’ And ‘Improved’

Ad Watchdog Says Sprint Should Stop Calling Itself ‘New’ And ‘Improved’

Is Sprint really the U.S. carrier with an all-new network infrastructure and the most improved customer service in the industry? Their ads would have you think so, but competitor T-Mobile complained to the self-regulating watchdogs over at the Advertising Self-Regulatory Council. Here’s what they found out after investigating the claims that Sprint makes in its ads. [More]

(БРАТСТВО)

New Comcast Customer Loses Old Phone Number

When people switch from one phone provider to another, even for landline service, they’re supposed to be able to port their phone number from their old phone company to their new one. That didn’t happen for one new Comcast customer, who lost her phone number of 15 years when she switched from AT&T. [More]

(Simon Yeo)

Ting Expands Flexible Phone Plan Pricing Model To GSM Phones

Ting is a mobile virtual network operator (MVNO), or a cell phone company that doesn’t own its own network of towers, but instead leases voice and data capacity from other carriers. We’ve been hearing about Ting for a while, mostly from contented customers. Until now, though, customers were limited to phones that were purchased from the carrier, or off-contract devices from the Sprint network. Starting next year, that will change. [More]

T-Mobile Agrees To Show Throttled Users Their Actual Speeds

T-Mobile Agrees To Show Throttled Users Their Actual Speeds

For the last few months, the Federal Communication Commission has been investigating the data-throttling practices of the country’s major mobile carriers. While AT&T doesn’t see the problem, T-Mobile has come to an agreement with the federal regulator, promising to tell customers when they’ve been throttled, and to lead them to an accurate speed test where they can find out what their current speed is. [More]