BillShrink Shows You How To Save On Cable Bills

BillShrink Shows You How To Save On Cable Bills

This morning, BillShrink delivered a karate chop to the cable cabal with a new service, currently in beta, that shows you how to get the best cable/tv/satellite/dish package for the best price. [More]

Worst Company In America 2010: Charter VS Time Warner Cable

Worst Company In America 2010: Charter VS Time Warner Cable

It’s time for two major cable companies to put the gloves on. In one corner, Time Warner Cable, which has drawn the ire of lawmakers and consumers alike for its love of “consumption based billing,” an idea so wildly unpopular that they had to put it on hold before people got the pitchforks and torches out. [More]

Is Charter Telling Customers Their Router Is Broken Just To Rent Them One?

Is Charter Telling Customers Their Router Is Broken Just To Rent Them One?

Earlier this week, a reader wrote in to tell us how a customer service rep at Charter Communications tried to convince him to keep his cable service my telling him a whopper of an untruth about cable companies taking over all the streaming video services on May 1 or some such nonsense. Now, another Charter customer says the company is misleading them and other customers into believing that their routers don’t work and they need to rent one from Charter. [More]

Charter Communications Rep Says Cable Companies Taking Over
All Streaming Video On May 1st

Charter Communications Rep Says Cable Companies Taking Over All Streaming Video On May 1st

The Charter Communications CSR who spoke with Dustin has some pretty astounding news about what’s on the horizon for all of us. It looks like starting May 1st, cable companies will have total, FCC-sanctioned control over streaming video and will take down all competing services. [More]

10 Confessions Of A Charter Customer Service Representatives

10 Confessions Of A Charter Customer Service Representatives

Did you know there isn’t a formal way to report a Charter cable outage, and that you’re entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside…

http://consumerist.com/2009/02/13/it-looks-like-charter-communications/

It looks like Charter Communications Inc will be filing for chapter 11 bankruptcy, citing the loss of 1 billion dollars over the first three quarters of 2008. [Bloomberg]

Charter Publishes Unlisted Numbers In The Phone Book

Charter Publishes Unlisted Numbers In The Phone Book

Tim enjoyed his unlisted phone number for over thirty years until Charter published it in the local phone book. Now he has two options: ditch his long-time number, or lose his cherished anonymity. Inside, Charter’s apology letter.

Charter And Big Ten Network Decide To Play Nice

Charter And Big Ten Network Decide To Play Nice

Reader Jon tells us that he got a call from Charter Cable letting him know that they’d just inked a deal to offer the Big Ten Network and sure enough, the AP is reporting what may be considered “peace in our time.”

You Won A 65-inch TV From Charter Cable! Here Is Your 19-inch TV!

You Won A 65-inch TV From Charter Cable! Here Is Your 19-inch TV!

The News Courier reports Charter Cable ran an online contest asking kids to submit stories about why their dad was the “World’s Greatest Dad,” and the winner was supposed to get a 65-inch TV…instead, a 19-inch one showed up on his doorstep. Is this any way to treat The World’s Greatest Dad?

UPDATE: Charter Will Track Your Internet Activity Regardless Of Whether You Opt Out

UPDATE: Charter Will Track Your Internet Activity Regardless Of Whether You Opt Out

Last week, we wrote about Charter’s decision to begin tracking its users internet activity and inserting targeted ads. One of our readers wrote in to let us know he discovered that Charter’s insecure opt-out solution—downloading a cookie that must be downloaded for each user and browser, and downloading it again whenever the cache is cleared—only blocks the ads from showing up; it doesn’t block Charter from monitoring users’ searches and web activity.

Charter To Begin Tracking Users' Searches And Inserting Targeted Ads

Charter To Begin Tracking Users' Searches And Inserting Targeted Ads

Charter Communications is sending letters to its customers informing them of an “enhanced online experience” that involves Charter monitoring its users’ searches and the websites they visit, and inserting targeted third-party ads based on their web activity. Charter, which serves nearly six million customers, is requiring users who want to keep their activity private to submit their personal information to Charter via an unencrypted form and download a privacy cookie that must be downloaded again each time a user clears his web cache or uses a different browser.

Big Ten Network Continues To Annoy Consumers

Big Ten Network Continues To Annoy Consumers

Stop us if you have heard this one before: Comcast and the BTN still don’t have a deal. Nothing has changed since the football season, when many fans were upset at not being able to see the Wisconsin-Ohio State game, which aired on the BTN.

Tired Of Your Entrenched Service Provider? Consider A Local Alternative

Tired Of Your Entrenched Service Provider? Consider A Local Alternative

Few consumers realize they can ditch their monopolistic service providers in favor of local, independent telecoms that often offer similar services at competitive rates. These smaller outfits depend on service, not size, as reader Sharpstick recently discovered:

In the Charleston SC area we are fortunate to have local a internet / phone / cable provider called Knology that has made customer service an art form.

Charter: Sorry We Deleted Your Email, Want $50?

Charter: Sorry We Deleted Your Email, Want $50?

There is no way to retrieve the messages, photos and other attachments that were erased from inboxes and archive folders across the country on Monday, said Anita Lamont, a spokeswoman for the suburban St. Louis-based company.

Best Internet, TV, Phone Service Providers

Best Internet, TV, Phone Service Providers

Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here’s how they ranked the service providers:

Local Franchise Authorities Keep Cable Operators In Line

Cable companies must constantly prove their worth to local franchise authorities. The authorities grant the cable providers permission to operate, and can whip them into action for failing to meet basic customer service standards, as reader Darren shows.

Charter Bills For Returned Equipment, Sends Account To Collections

Charter Bills For Returned Equipment, Sends Account To Collections

Charter accused Kevin of failing to pay for unreturned equipment, even though Kevin paid his final bill in full and has a receipt for a returned cable box. Charter customer service representatives were happy to play whack-a-mole whenever the bogus charges for the equipment appeared on Kevin’s bill, but Charter eventually tired of the infuriatingly unwinnable game and sent Kevin’s account to collections.

Can't Watch Your Premium Cable Channels ? Ask For "CCV Hit"

Can't Watch Your Premium Cable Channels ? Ask For "CCV Hit"

Now you don’t need to get special tender loving escalation to enjoy the same solution as Charlie of Charter Decides To Care That Reader Can’t Watch Ramsay’s Kitchen Nightmares fame. Reader Mangopants had the same problem where he couldn’t watch a specific channel. He writes, “After 5 months, 60+ calls to Charter (not exaggerating) and 3 visits from technicians I finally got a supervisor visit this site and read this article and the related problem article – she sent a “CCV Hit” to my box – fixed the problem right up!” A little Googling shows it’s the reset code for premium channels and it’s not just for Charter, “CCV Hit” works for other with other cable companies and on other DVRs.