Charter Users In St. Louis Get Sudden Speed Boost For Some Reason

Charter Users In St. Louis Get Sudden Speed Boost For Some Reason

A magical and wonderful thing has happened to some customers who have Charter Internet service After restarting their cable modems for some reason or another, they found that their home internet connections had received a speed boost. It was a big one, boosting real-life speeds from about 30 mbps to 100 mbps. [More]

Charter Ends Twitter And Facebook Customer Support

Charter Ends Twitter And Facebook Customer Support

People who are unable to get help from Charter’s regular customer service have always had another, social media-riffic option: contacting the dedicated Facebook and Twitter representatives. We’ve heard pretty good things about Team Twitter over at Charter, which is why we’re very sad to hear that they’re killing off the helpful accounts and re-assigning all of the team members. [More]

(Tony Crescibene)

Charter Admits It Shouldn’t Charge Customer Modem Fee, Keeps Charging Her Anyway

When your cable company owns up to its own billing error, it should be a good thing. But there’s no point in admitting to the error if the company isn’t going to stop making that same error every month until you finally file a lawsuit. [More]

See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

See All The Pink On This Map? Those Are The 19 Million Americans Without Broadband Access

The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map. [More]

Worst Company In America Round 2: PayPal Vs. Charter

Worst Company In America Round 2: PayPal Vs. Charter

It’s the final day of competition in Round Two of Worst Company In America 2012, but there are still an awful lot of awful businesses still waiting to do battle. So let’s get to it and do it, shall we? [More]

Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!

Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!

The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. [More]

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Three hours. That’s how long Nate’s Internet connection goes out for, every day except Saturday. He has no idea why. His Internet service provider, Charter, has no idea why. All Charter is able to do is send technician after technician to check out the problem, replace hardware, and ultimately not solve the problem. [More]

Worst Company In America Round One: Charter Vs. CenturyLink (Qwest)

Worst Company In America Round One: Charter Vs. CenturyLink (Qwest)

Here’s a pair of middleweight marauders that some of you may not be familiar with, but who still managed to engender enough ill will from Consumerist readers to earn a chance to prove their awfulness in the business world bloodbath called the Worst Company In America 2012 Tournament. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]

Charter Wants To Charge Me Mysterious Fee, Won't Explain Why

Charter Wants To Charge Me Mysterious Fee, Won't Explain Why

It’s always fun to get mysterious charges on your bill and then not get a response as to what said fee is for. And by “fun,” we of course mean, incredibly frustrating. Such is the case for Consumerist reader Donald, who’s having a mite bit of trouble getting Charter to cough up a good excuse. [More]

Costco, Amazon Top Most-Trusted Company Survey; Comcast Brings Up The Rear

Costco, Amazon Top Most-Trusted Company Survey; Comcast Brings Up The Rear

We live in a time where very few companies engender a lot of trust in the buying public. But some businesses still do a better job than others at developing a positive relationship with consumers. [More]

Which Internet Provider Is The Best For Streaming Netflix?

Which Internet Provider Is The Best For Streaming Netflix?

How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]

Charter Drags Feet To Fix Entire Neighborhood's Internet Access

Charter Drags Feet To Fix Entire Neighborhood's Internet Access

What does it take to get an entire neighborhood’s Internet connection working when something is clearly wrong on the cable company’s end? Judging from Alex’s experience…a lot. His neighborhood has had wonky connections in the summer for years. Unfortunately for Charter, Alex actually knows something about networking, and got them to actually fix the problem. Here, for your edification, is his tale of woe and ultimate triiumph. [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

Worst Company In America Round One: Comcast Vs. Charter

Worst Company In America Round One: Comcast Vs. Charter

Finally, after a week of watching from its locker room, the reigning Worst Company In America steps into the ring to defend its title. [More]

Here's Your Lineup For Worst Company In America 2011!

Here's Your Lineup For Worst Company In America 2011!

For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year’s response was the greatest by far. [More]

Guess Which Charter Envelope Has Important Billing Information?

Guess Which Charter Envelope Has Important Billing Information?

Here’s an excellent example of how a company will put more effort into getting you to notice its junk mail than any important account related information. David says this happens to him all the time, and it’s usually a serious notice (as in “impending disconnection”) thanks to a recurring billing error. [More]

Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us Enough To Resolve Your Problem"

Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us Enough To Resolve Your Problem"

Charter tells it like it is: the problem with Eric’s incorrectly installed Internet service is that he hasn’t been trying hard enough to fix it. Here’s a copy of an email that Eric tried to send to Charter’s CEO last week, but it bounced back. Maybe someone at Charter can read it here? [More]