T-Mobile Doesn't Believe That You Moved To England

T-Mobile Doesn't Believe That You Moved To England

Chelsea moved to London while she was still under a T-Mobile USA contract. This would be a perfectly legitimate reason to let her out of her contract without an early termination fee. Unfortunately, she wrote to Consumerist, she can’t prove to T-Mobile’s satisfaction that she no longer lives in the United States. [More]

Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee

Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee

Sprint has confirmed they will increase monthly regulatory fees from $.20 to $.40 on January 1st, creating an opportunity for customers to drop their contracts without incurring an early termination fee, which could save you up to $200. [More]

ECA Responds To Membership Controversy, But Doesn't Say Much

ECA Responds To Membership Controversy, But Doesn't Say Much

Yesterday, ECA President Hal Halpin emailed Consumerist and other blogs a formal statement addressing the charges that the ECA is deliberately making it hard for members to break free. I’m printing the letter below, along with a summary of the key points Halpin makes and the issues that remain unanswered. [More]

ECA Tries To Prevent Members From Canceling

ECA Tries To Prevent Members From Canceling

Some members of the Entertainment Consumers Association (ECA) are pretty upset that the consumer advocacy group for gamers removed the ability to turn off auto-renewal on member accounts. They’ve also removed the phone number you used to be able to call to cancel. In fact, the only way to cancel your ECA membership now is to mail them a letter–and if your request isn’t processed at least 30 days before your membership is due to renew, you can expect to be charged again. Update: The ECA has responded, but their formal statement leaves a lot of questions unanswered. [More]

My Bank Refused To Believe I Was A Person

My Bank Refused To Believe I Was A Person

Inspired by the tale of a couple whose Wachovia checking account was frozen for a month, Loan shares a similar tale. [More]

Planet Fitness Publicly Shamed Into Refunding Dead Member's Fees

Planet Fitness Publicly Shamed Into Refunding Dead Member's Fees

Gregory Rowell has been dead for nearly two years, but no one knew that he’d set up an auto debit with Planet Fitness on a second checking account. The gym continued to debit his account each month until a bank employee notified the victim’s mother, Patricia Rowell. When she provided the death certificate and asked them to refund the money, they not only refused, but said it was her fault and offered her a six month membership instead. That’s when Rowell took her story to the local newspaper. [More]