British Airways Program Gets To Know Its Customers A Little Too Well

British Airways Program Gets To Know Its Customers A Little Too Well

We’re not even sure it’s a good idea to Google a date before you get the chance to meet them in person (“Why such a large collection of tiny dolls?” etc.), so checking out passengers online before they arrive for a flight? That could get uncomfortable. A new British Airways program called “Know Me” has some privacy advocates worried that it gets to know its customers a little too much. [More]

British Airways To Start Pumping Signature Scent Into Jet Cabins

British Airways To Start Pumping Signature Scent Into Jet Cabins

How many times have you boarded a plane and thought, “You know what would make this flight even more fun? If there was a signature scent being pumped through the cabin!” Well then maybe you should start flying British Airways, which will reportedly be smelling up their jets in the near future. [More]

When Is A Free Ticket Not Free? When There Is A $350 Fuel Surcharge

When Is A Free Ticket Not Free? When There Is A $350 Fuel Surcharge

Even though it’s become increasingly easy to amass rewards travel points on most major airlines, it’s not only gotten more difficult to cash in those points for free tickets, those “free” tickets could end up costing you hundreds in taxes and fuel surcharges. [More]

21 Airlines Fined $1.7 Billion In Price-Fixing Scheme

21 Airlines Fined $1.7 Billion In Price-Fixing Scheme

The Justice Department has fined 21 airlines in a massive global price-fixing scheme. British Airways, Air France-KLM and Virgin Atlantic were among the airlines indicted. Even four executives have gone to jail. What did they do? The JD charges that the airlines colluded to artificially inflate fuel surcharges for passengers industry-wide, as well as cargo surcharges. The case probably wouldn’t have been broken if Luthansa and Virgin Atlantic hadn’t come forward and confessed under the Justice Department’s amnesty program that provides leniency for finking. In an interesting turn, the scheme was so codified that various airlines had entire committees and sub-committees devoted to managing it. [More]

Airline: Please Disregard That Last "We're Going To Crash" Announcement

Airline: Please Disregard That Last "We're Going To Crash" Announcement

So you’re flying several thousand feet above the North Sea when you hear a voice over the intercom say, “This is an emergency announcement… We may shortly need to make an emergency landing on water.” That’s what happened to 275 passengers on a British Airways flight from London to Hong Kong earlier this week. But there’s a semi-happy ending — the announcement was a mistake. [More]