How Can I Get My Fridge Fixed If I'm Never Home?

How Can I Get My Fridge Fixed If I'm Never Home?

S. rents a house in Florida, and the refrigerator needs repair. Her dilemma is that her landlord wants to use a specific repairman, who is only available when S. and the rest of her household aren’t available to wait around. The landlord has offered to let the repairman in, but S. isn’t comfortable with having anyone in her home when she’s not around. What would you do? [More]

Why Is The Quilted Northern Tube Wider But The Square Footage The Same?

Why Is The Quilted Northern Tube Wider But The Square Footage The Same?

Here’s a conundrum. Reader Jim bought a new 12-pack of Quilted Northern Three-Ply and noticed that the diameter of the cardboard tube inside was about a quarter of an inch larger than his old roll. Both packages said they contained 266.6 square feet of booty-wiping tissue and the total thickness of the rolls was the same. So what’s going on? Are these simply a more efficient — however you wish to definite it — version of TP? Inquiring minds want to know. [More]

Please Stop Sending My 16-Year-Old Daughter Credit Card Solicitations

Please Stop Sending My 16-Year-Old Daughter Credit Card Solicitations

Theoretically, a 16-year-old shouldn’t be on the mailing list for unsolicited credit card offers. Neither should a 13-year-old. Yet companies just can’t stop sending solicitations to J’s teenage daughter–even after J. specifically opted her out of the offers. Permanently. Or so the family thought. Now they’ve started up again, and J. isn’t sure how to make them stop. [More]

What Should I Know To Provide For My Family After I Die?

What Should I Know To Provide For My Family After I Die?

While everyone should have their financial and legal affairs in order in case of sudden and untimely death, reader Charlie has to worry about this much too early in his life. He’s been told that he has only a few years to live, and wants to begin planning now to make his passing easier on his family and to provide for them. [More]

Can My Co-Workers Rightfully Steal Mail I Have Sent To Work?

Can My Co-Workers Rightfully Steal Mail I Have Sent To Work?

If you have a regular 9-5 job, one way to be sure that you receive your personal deliveries safely is to have them sent to the office. Unless you’re reader A. and her husband. They work for two different small companies, and have discovered that any items mailed to them at work end up in someone else’s hands. Both A. and Mr. A have been told that all mail addressed to the office is company property, and belongs to either whoever finds it first, or management. This seems wrong to them. [More]

Should I Try A Chargeback When Grocery Store Won't Budge?

Should I Try A Chargeback When Grocery Store Won't Budge?

Arguably, the most important fact in this story is that there’s a grocery chain called “Schnucks.” It’s located in the Midwest, and Brandon and his fiancee shop there, employing a complicated credit-card-tab-splitting procedure that normally causes no problems. This time, it did, resulting in a double charge. Brandon wonders whether he’s justified in pursuing a chargeback, since he still doesn’t have his money back. Short answer: Yes. [More]

Restaurant Seats Us, Then Kicks Us Out For Being Late

Restaurant Seats Us, Then Kicks Us Out For Being Late

When you’re late for your restaurant reservation, it’s well within the establishment’s rights not to seat you at all, or to make you wait until after customers who actually showed up on time are settled at their tables. Steven writes that he showed up late for his reservation on Valentine’s Day, but restaurant staff initially seated him and his companion. When they were about to order, a restaurant employee came and asked them to leave the table, since they had really forfeited their reservation and the restaurant had seated them by mistake. Steven didn’t just leave the table, he left the restaurant and dined elsewhere–and now isn’t sure how to follow up on the experience. [More]

Should Restaurant Refund Me For Edamame Appetizer With Free Giant Worm?

Should Restaurant Refund Me For Edamame Appetizer With Free Giant Worm?

Some time ago, on an unknown farm, a worm crawled inside a soybean pod to eat the delicious bean within. The pod was harvested with the worm inside, cooked, and served to reader Sarah as an edamame appetizer at a local Japanese restaurant. Sarah was disgusted and wants a refund of the $3 or so she paid for the appetizer. The restaurant’s manager claims that business is slow and they can’t afford to give her a refund. [More]

Do Gift Card Laws Keep My Groupons From Expiring?

Do Gift Card Laws Keep My Groupons From Expiring?

As Groupon continues to expand across the country into more and more markets, consumers are finding they’re not quite sure how to deal with this new beast when it comes to state laws governing coupons and gift certificates. [More]

Target Yanks Too-Good-To-Be-True PS3 Offer After I Try To Buy

Target Yanks Too-Good-To-Be-True PS3 Offer After I Try To Buy

Julie’s eyes probably bugged when she spotted the way-too-cheap PS3 deal she captured in the accompanying screenshot. She placed an order and checked out with a $50.02 charge after tax and shipping were added, but received a cancellation email the next day. [More]

When Should You Warn Others Away From A Business?

When Should You Warn Others Away From A Business?

Nathan wonders: if a company makes repeated errors, then attempts to make things right, should you still warn others against patronizing them? He tells Consumerist that a chain pizza place failed to apply his coupon on four separate orders. He failed to notice at the time, and the restaurant manager offered a refund and free pizza once he called them on it. But should he recommend the place to others? What would you do? [More]

My Friend Was Robbed On A JetBlue Flight — What Do I Do?

Robert says his friend, Y, believes she was robbed of $50 and an iPad on a JetBlue flight, and that the airline and authorities haven’t much helped her in her quest to recover the property. Neither Robert nor Y knows what to do. [More]

My Roof Has Leaked For Six Months, And Landlord Won't Fix It Or Move Me Out

My Roof Has Leaked For Six Months, And Landlord Won't Fix It Or Move Me Out

Reader A, who lives in South Carolina, has been stuck in a leaky apartment for six months, enduring a management change and endless broken promises that one day a repair would come. She’s given up on the leak ever being fixed, but is irritated that the landlord won’t pay for her to move to a different apartment. [More]

What Will You Do With Your Gift Card Haul?

What Will You Do With Your Gift Card Haul?

Whether or not you celebrate Christmas, odds are you’re a gift card or three richer than you were before. Perhaps your employer blanket-gifted the office with them in lieu of a year-end bonus, or maybe a friend or work contact slipped you one as a show of appreciation. [More]

Help, I Accidentally Shoplifted A Glass Pickle

Help, I Accidentally Shoplifted A Glass Pickle

Steve absent-mindedly stuffed a pickle in his pocket while shopping. A glass pickle. No one noticed him take it…including Steve. He’d be happy to go back to the store and pay for it, but the ornament is now broken. [More]

What Not To Say To A Sketchy Door-To-Door Salesman

What Not To Say To A Sketchy Door-To-Door Salesman

Terry has a story that illustrates why it’s not a good idea to have a too-trusting person — say, your mom or your kids — answer your door. If the answerer has the tendency to offer up unsolicited information about when you’ll be away, he could give an unsavory caller an indication of when to rob you. [More]

Is It OK To Give Flight Attendants Gifts On Christmas?

Is It OK To Give Flight Attendants Gifts On Christmas?

Anna booked a Christmas flight, and perhaps feeling a little guilty, she wants to show the flight attendants some love by providing some token gifts. [More]

Have You Ever Pulled A Cliff Lee, Choosing Happiness Over Money?

Have You Ever Pulled A Cliff Lee, Choosing Happiness Over Money?

Flamethrowing pitcher Cliff Lee spurned the New York Yankees and their bottomless bankroll for his less wealthy former team, the Philadelphia Phillies. [More]