Calphalon Matches Old Pan To New Lid, Sends It Along For Free

The warranty on Calpahlon cookware is pretty good, but doesn’t cover accidental damage or breakage. So Kenneth wasn’t expecting much when he contacted them to find out where he could buy a replacement lid for a discontinued pan. They figured out which lid went with his pan for him…then sent it to him for free. [More]


Whaddya Know? Doing The Right Thing Results In $50 Coach Gift Certificate

There are so many things to be disappointed in out there — people stealing from people, delivery drivers stealing from customers, companies turning a blind eye and deaf ear to the woes of the very people they want business from. That’s why Consumerist reader Jason was happy to report to us that not only did he and his wife have the satisfaction of helping their fellow shoppers out, but their good deed didn’t go unnoticed by a grateful retailer. [More]

(Paxton Holley)

Customer Service Rep Entertains Possibility Of Future Resident’s Mail Going To Guy Living Now

On the low end of the customer service representative spectrum there are those company stooges who seem to not give a rat’s patootie whether or not your problem is solved. In the middle, there are your pleasant, efficient CSRs who can handle customers with aplomb and resolve issues tidily enough. And then, oh then, there are those CSRs on the high end of the spectrum, the ones we love the best. [More]

Palmer Candy Company Takes Fresh Chocolates Very, Very Seriously

Palmer Candy Company Takes Fresh Chocolates Very, Very Seriously

The Twin Bing Bar has nothing to do with search engines or browser toolbars, but is a candy bar only available regionally in parts of the Midwest. Reader Matt tells us that we should be very sad about that, because it’s a delicious treat that everyone should get to try. He picked one up at a gas station, and was disappointed: it was stale. He was so disappointed that he contacted the company, and received a whole box of candies for his trouble. [More]


Publix Feels Really Bad That They Decorated Your Cake With A Bug, Delivers New One

You might have had some nice celebrations this weekend, but we’d guess that none of them had the shocking level of true Above and Beyond customer service that karen experienced at a cookout on Saturday. Something as tiny as an insect can totally ruin the party, when that insect is a dead gnat lodged in the frosting of your birthday carrot cake. [More]

Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Timbuk2 Can’t Fix My Backpack: Sends Me $100 Credit Toward A New One Instead

Laurel bought her backpack from Timbuk2 in 2006. While that’s practically the blink of an eye if you’re the person in charge of stocking electronics and video games at Walmart, seven years is kind of a long time as far as product warranties go. Not for Timbuk2, though. When they learned that her bag was no longer water-resistant and had lost the rubber coating its bottom, that would not do. She sent an e-mail asking whether she could send it in for a warranty repair. They couldn’t fix it for her. Instead, they sent her a credit for a replacement bag. [More]


My Late Mother’s Broken Kindle Leaves Me Brokenhearted, Amazon Goes Above & Beyond

Consumerist reader K. had one very important reminder of her late mother — her mom’s beloved Kindle. She says her mom treated it like a sensitive piece of electronic equipment, and really loved it. Every night when K. went to bed, she would read a book on the device and says it always made her smile and think of her mother. But when that Kindle broke, it seemed those sentimental moments would be over for good. [More]


I Report A Plastic Thingy In My Snack Bag, Utz Showers Me In Chips

When Kevin found a foreign object in his bag of Utz chips, he wasn’t after a freebie or about to sue for pain and suffering. He just wanted to let the company know. He couldn’t find an e-mail address, so he messaged the company using Facebook. He didn’t expect to hear back from a company VP, or to have his twist tie-filled chip bag replaced twelve times over. [More]

Without An Address, FedEx Still Tracks Me Down In Tokyo


Jeff is an American who currently lives and works in Tokyo, Japan. Tokyo is a dense and baffling city, and his bank, USAA, created a huge problem when they sent him a check using FedEx but sort of forgot to include his street address. In a city of millions and in a neighborhood of 300,000, FedEx’s challenge was to find one foreign dude. They could have just sent the envelope back to USAA. Instead, they accepted the challenge and got the package to Jeff before the original delivery estimate was up. [More]

(Morton Fox)

Papa John’s Delivery Guy Drops Off Pizza On Foot After Getting Carjacked

If the motto for mail carriers involves not getting discouraged by rain or snow or whatnot, perhaps a pizza delivery driver in Atlanta deserves his own saying about not letting a carjacking get in the way of your job. Police say that after the driver was carjacked earlier this month, he still managed to deliver a pizza to a customer. [More]

(NoNo Joe)

Celebrity Chef Gives Us The VIP Treatment After We Miss Out On Restaurant Week Deal

Consumerist reader Tom is not the kind of guy who usually goes out for fancy meals. But heck, it was his wife’s birthday coming up and one of her favorite local restaurants was participating in Jersey Shore Restaurant Week. It would be perfect — a nice dinner + plus a great deal = a happy wife and an equally happy wallet. But then Tom realized the deal had just expired, and decided to throw a hail Mary pass via social media. [More]


Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father

Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]


Swingline Replaces Broken Stapler, No One Had To Set The Building On Fire

If you’ve seen the movie “Office Space,” you may have wondered: what’s so great about a Swingline stapler that the character Milton clung to his so desperately? Reader Bradley can’t vouch for the red, small-capacity type of stapler, but his office regularly uses a high-capacity stapler with a broken strike plate. Would they have to replace the whole expensive stapler? Noooo! [More]

Early Roku Adopters Get Amazing Surprise In The Mail

Early Roku Adopters Get Amazing Surprise In The Mail

Roku, makers of tiny boxes that stream paid and free content to your television, is a company that has made much of its success on happy customers who evangelize to others. For companies that want to learn how to do that, here’s a lesson. Some early adopters who bought the very first Roku in 2008 received a present in the mail this week: a free Roku 3 with a nice hand-signed card. [More]


Littermaid Replaces Entire Automatic Litter Box When My Repair Goes Awry

Jasmin received the best housewarming gift ever: a Littermaid self-cleaning litterbox. Well, I suppose it’s not a very good gift if you don’t have a cat, but Jasmin was very pleased with it. When the electric adapter’s end got stuck inside the unit, she tried to get it out, but failed. Instead of just running on batteries as it had been, now the whole thing was useless. What could she do? She couldn’t afford a whole new Littermaid, and hadn’t had the new one for all that long anyway. So she checked in with the company to see whether they could just replace the relevant part. They just sent her a whole new setup instead. [More]


Grocery Store Workers Replace Child’s iPad After It’s Stolen Inside Store

While his mother grocery shopped, someone stole an iPad out of the hands of a 6-year-old boy with Down syndrome. The store’s security cameras didn’t capture anything, and the only information the family had was the testimony of his twelve-year-old sister, who also has Down syndrome: “The blonde lady took it.” The story could have ended there, and made everyone sad. Mean person steals expensive but important educational tool from special needs child. Only that wasn’t the end of the story. [More]

(Toys 'R' Us)

Graco Replaces Our Baby Swing That Had Electronic Freak-Out

Joshua and his wife moved their first child’s Graco Sweetpeace swing downstairs from storage in order to rock their adorable new son. They added fresh batteries to the two-year-old toy and fired it up. They were alarmed when the swing began to play music, the lights flashed, and the swing suddenly sped up, all without anyone touching the controls. Was the newest Joshua Jr. some kind of demon baby, or was the swing defective? Had other parents experienced the nightmare of having their newborns in a smoking rogue swing? Josh went online to find out. [More]


Flying The Friendly Skies Friday: Treating Mom Right Pays Off; Open Mic Flight

Around these parts, we hear our share of the frustrating, the woeful and the all-out angry. But when we catch hold of an idea that brings out the happy and rewarding stories of customers, we like to celebrate it. This week in Flying The Friendly Skies Friday: Treat your mother right and when given the chance, grab the mic and sing your heart out. [More]