Obedience School Sues Yelper For $65K Over Negative Review

Obedience School Sues Yelper For $65K Over Negative Review

A few months ago, a Virginia woman began taking her dog to obedience class, and when the training wasn’t what she expected, she requested a pro-rated refund and wrote a negative review of the school on Yelp. Now she’s facing a $65,000 defamation lawsuit. [More]

Restaurant Uses Surveillance Footage To Disprove 1-Star Yelp Review

Restaurant Uses Surveillance Footage To Disprove 1-Star Yelp Review

Being unable to get a seat at a busy restaurant where you don’t have a reservation is probably not a justifiable reason to give the place a one-star writeup on Yelp. But if you are going to put that negative stamp on a restaurant, at least tell the truth. [More]

(Bill Binns)

FTC Report Alleges Google Used Anti-Competitive Practices Prior To 2013

When conducting a search on Google, consumers have a reasonable expectation that results will show a variety of options related to their inquiry. But a recently disclosed report shows that wasn’t always the case. [More]

The "Social Media Addendum" for this Orlando-area apartment complex not only fines tenants $10,000 for negative online reviews, but transfers the copyright of anything you write or any images you publish about the property or its management.

Apartment Complex Claims Copyright On All Tenants’ Reviews & Photos Of Property

When you move into an apartment building you may face all sorts of rules about noise, public areas, trash collection, and paint colors, but one Florida management company tried to go the extra mile by including a “social media addendum” telling tenants that not only will they be hit with a $10,000 fine for griping about their living situation on any social media platform, but that the apartment owners automatically hold the copyright for anything tenants write about — and any photos they take of — the place. [More]

(catheroo)

Dentist Who Claimed Copyright Over Patient’s Yelp Review Must Pay $4,766 In Damages

Way back in 2011, we told you about a dental patient who said his dentist had gone too far with a “privacy agreement” that preempted patients from publicly complaining about the doctor and claimed copyright on patients’ reviews. After nearly four years of legal wrangling, the dentist has finally been ordered to pay the patient nearly $5,000 in damages, though he may never get it. [More]

Just a bit of the harsh critique that ownership left for its former servers and kitchen staff.

Shuttered Restaurant Lashes Out At Former “Incompetent” Staff In Yelp Farewell

Yelp is usually a place for restaurant diners to vent about bad service and food — and occasionally for restaurants to start ill-advised social media wars with those who complain. But it’s rarely the place for a restaurant to publicly point the finger at its own employees. [More]

Ridiculous Copyright Claim Seeks Takedown Of Skype, Java, Whatsapp, Dropbox & 91 Others

The Google Transparency Report shows the sheer volume of DMCA requests made by Total Wipes in just the last few months.

The Digital Millennium Copyright Act allows content companies to ask Google and others to remove sites from search results because they contain material that infringes on their copyright. But one music company has been on a tear recently, sending DMCA notices claiming that everything from news stories about file-sharing to the generic “downloads” pages of some of the Internet’s biggest sites are violating its copyright. [More]

The defendants' website promises that only 4- and 5-star reviews will be posted online while reviews of 3-star or worse will be sent to a "Control Center."

Yelp Sues Websites Promising “All Positive Reviews” For Businesses

While Yelp may be within its legal rights to re-order and filter its user-submitted reviews, the company is taking legal action against the operator of multiple websites promising “all positive reviews for your business.” [More]

(jdong)

Yelp Enters Delivery Realm With $134M Purchase Of Eat24

Not only can you make reservations at thousands of restaurants through Yelp, soon you’ll be able to order delivery. The latest expansion for the review site comes after it agreed to purchase delivery site Eat24 for $134 million. [More]

How To Amaze Your Valentine Without Screwing Over Your Local Florist

How To Amaze Your Valentine Without Screwing Over Your Local Florist

Shopping online is simple: you see a picture of the thing that you want to buy, click on it, type in your credit card, and then that thing arrives on your doorstep or the doorstep of your gift recipient. This simplicity falls apart when it comes to ordering flowers online, which leads to plenty of disappointment. Here’s how to avoid that. [More]

Not the establishment in question. (Scott Lynch)

Did This Laundry Service Respond To A Bad Yelp Review With A Violent Threat?

Emma used the same wash-and-fold laundry service at a laundromat in her neighborhood in Brooklyn, NY for years, and had a bad experience in August. She did what people normally do in that situation: she left them a one-star but respectful Yelp review, and switched to using a different place. Just another day in the free market… until she received a threat by private message that contained her home address. [More]

Yelp Goes To Court To Protect Identity Of Anonymous Review-Writer

Yelp Goes To Court To Protect Identity Of Anonymous Review-Writer

Once again, a business who is displeased with an anonymous review on Yelp is trying to sue that reviewer and attempting to compel Yelp to reveal that user’s actual identity. But this morning, lawyers for Yelp and consumer advocates were in court to argue that there is no justification for unmasking the writer of this review. [More]

(frankieleon)

Do Funny Consumer Complaints Lead To Better Results Or Just Hurt Your Case?

A bad consumer experience can result in a lot of anger, perhaps even rage, toward the offender. For some people, the healthiest way to direct that fury is to have a sense of humor about what happened while still trying to get across the message that they were wronged. While slapping an ironic grin on your vitriol might preempt your punching the wall (or someone else) in frustration, is it any more effective than a dry and humorless complaint? [More]

Car Dealership Workers Demand Pizza Delivery Guy Return His Tip, And The Internet Is Displeased

Car Dealership Workers Demand Pizza Delivery Guy Return His Tip, And The Internet Is Displeased

Everybody wants to go viral, but for workers at one car dealership in Massachusetts the dream of Internet popularity went totally awry after a video posted online appears to show employees stiffing the pizza delivery guy out of his tip. [More]

Pizzeria Doubles Discount Given For Bad Yelp Reviews

Pizzeria Doubles Discount Given For Bad Yelp Reviews

There’s an Italian restaurant in Richmond, California that doesn’t take Yelp reviews very seriously. The restaurant has earned a lot of publicity by bragging that they will give discounts to customers who give it bad (one-star) reviews. This stance is apparently working out for the eatery, since it is now offering a 50% discount on a pizza to anyone who trashes them on Yelp. [More]

Note: Not the actual dog involved in this lawsuit. (photo: colonelchi)

Yelp Says That The FTC Investigation Of Yelp Is Complete

The Federal Trade Commission has received a lot of complaints about Yelp––more than 2,000 from 2008 through last spring. These led to what Yelp calls “a deep inquiry into our business practices” by the FTC, which has lasted almost a year. Today, Yelp announced that the feds have closed their investigation, and won’t be taking any action against Yelp regarding its business practices. [More]

The Year That Shouldn’t Have Been: The 50 Most Embarrassing Stories From 2014

Ron G

In the days leading up to a new year, most people take time out to reflect on the good and the bad of the previous 12 months. While there were some really great things – and not so great thing (Comcast/Time Warner Cable Merger, anyone?) that happened in 2014, there was also a seemingly endless supply of stories that left us wondering just who has control of companies’ social media platforms and why CEO’s just can’t keep their mouths shut. So without further adieu, here is Consumerist’s list of stories that make us go “What, The What?” [More]

Here’s A Bunch Of Stuff Companies Promised This Year, But Will They Keep Their Word?

Mike Matney

Each year companies make promises to consumers about the future. Those guarantees range from pledges to only use humanely raised animals for their food products to vows that they won’t sue federal agencies – as long as they get what they want. Of course, there were likely numerous promises made last year that companies didn’t keep, but right now, we’re looking to the future. So, without further ado here are some of the things we should look out for in 2015. [More]