Comcast unveiled a new feature that allows customers to track their service technician.

Is Comcast’s New Appointment Tracker A Time Saver Or An Unrealistic Concept?

We all know that time is precious, and for once it seems like Comcast is agreeing with consumers on that point. The company, which has a decidedly checkered consumer relationship, unveiled a new attempt to project a more consumer-friendly appearance by beginning tests of a new app that allows people waiting on a service call to track where a technician is currently located. [More]

Seems legit.

Terrible People Create Fake Amazon Pages, Convince Walmart To Price-Match Them

It seemed like a great victory for consumers when Walmart announced that it would price-match select online retailers, including Amazon.com. However, because we’re not evil, we didn’t foresee how some people would misuse the price-matching privilege to scam Wally World into selling them video game consoles at cut-rate prices. [More]

Reminder: Beware Of Deferred Interest Credit Card Offers This Holiday Season

Reminder: Beware Of Deferred Interest Credit Card Offers This Holiday Season

Whether you shop online or at brick-and-mortar retailer this holiday season, you’ll undoubtedly be offered countless chances to save money with store-branded financing options offering “0% interest” for six, 12, 18 months. These can be incredibly tempting, but many people don’t realize they are often signing up for deferred interest accounts that can come back to bite you on the rear-end in a very nasty way. [More]

(Nicholas Eckhart)

Employee’s Daughter Asks Kmart To Give Mom Some Time Off On Thanksgiving

Should stores be open on Thanksgiving Day? While some businesses, such as hotels, gas stations, airlines, and even restaurants must be open to keep civilization running and make sure other people can get to their destinations and enjoy their holidays. Yet many non-essential businesses are open. Like Kmart. The child of one Kmart employee is unhappy about this, and wants the store to consider maybe giving her mom, a 21-year employee, the day off. [More]

(Trent Rose) Not the Sears in question. No SUVs visible here.

SUV Drives Into Closing Sears Store, Injures No One

When a driver lost control of her Lexus SUV in the parking lot of a mall in Solon, Ohio yesterday afternoon, the story could have had a tragic ending. Instead, only the driver sustained minor injuries. While there was property damage to the shopping center, the car ended up inside a Sears Grand department store…one that is scheduled to close before the end of the year. [More]

Sears Holdings Ponders Forming A Real Estate Trust, Selling Stores To It

Sears Holdings Ponders Forming A Real Estate Trust, Selling Stores To It

Two things are true about Sears Holdings: the company owns a lot of stores, and those stores are not selling enough merchandise. In order to raise some cash, in the last year the company has spun off its best quality clothing brand, sold shares in its Canadian subsidiary, borrowed money from its CEO, and taken on some roommates. What’s next? Selling some of its stores and leasing them back. [More]

Kmart Will Open At 6 A.M. On Thanksgiving, Stay Open 42 Hours Straight

Kmart Will Open At 6 A.M. On Thanksgiving, Stay Open 42 Hours Straight

This year, Kmart is sticking with its dubious tradition and opening on Thanksgiving Day. Like last year, they’re opening at 6 A.M., and will keep the doors open for 42 consecutive hours until midnight on Saturday. Maybe if they keep the doors open for that long, someone will wander in. [More]

Sears Holds Appliance Sale, Redefines The Word ‘All’

Sears Holds Appliance Sale, Redefines The Word ‘All’

In recent weeks, Sears has had some really great appliance sales, trying to drum up some business. That’s great news for Sears and for anyone who needs a new diswasher, but confusing news for consumers who took last week’s ad literally. It offered an additional 15% off “all appliances” for customers who used their Sears credit cards, which some customers naively thought meant all appliances. [More]

Kmart Insists Customers Should Have No Layaway Problems At Closing Stores

Kmart Insists Customers Should Have No Layaway Problems At Closing Stores

Right now, there are two seemingly incompatible things going on in Kmart stores: the retailer is pushing layaway contracts for the holiday season, and also closing many stores. While the company insists that this should not lead to customer confusion, it took a while for some stores to get on-message. [More]

(CrzysChick)

Ohio Jury Finds Whirlpool Not Liable For Moldy Front-Loading Washers

For the last six years, appliance-maker Whirlpool has fought the prospect of class action lawsuits filed by the owners of early front-loading high-efficiency washing machines. When the Supreme Court declined to hear Whirlpool’s case for the second time earlier this year, actual suits could go forward. The case on behalf of Whirlpool washer owners in Ohio went to trial this month, and a jury found the company not liable. [More]

(Trent Rose) Not the Sears in question. No SUVs visible here.

Kmart And Sears Closing List Keeps Growing, Now Includes Distribution And Repair Centers

When representatives of Sears Holdings argued that a recent national store closings list compiled by financial information site Seeking Alpha was inaccurate, maybe what they meant was that the list was incomplete. Since then, the list has grown. Depending on whether you choose to count Sears and Sears Auto stores closing at the same time as separate units or not, either 99 or 131 stores will close, in addition to a Nevada distribution center and an Ohio repair facility. [More]

Sears Says Reports Of Planned Store Closings Are Wrong, Won’t Elaborate

Sears Says Reports Of Planned Store Closings Are Wrong, Won’t Elaborate

Sears Holdings wants you to know that the rumors of planned store closings by the end of this year are wrong. After a report earlier today put together information from local media reports about which Sears, Sears Auto, and Kmart locations are currently scheduled to close, Sears representatives reached out to major outlets like USA Today and the Chicago Tribune to explain that the reports were incorrect. [More]

Some 2,000 mini-creamer containers distributed in Switzerland mistakenly contained images of Hitler and Mussolini.

Swiss Company Apologizes For Printing Photos Of Hitler, Mussolini On Creamer Packages

Most consumers wouldn’t dream of coming face-to-printed face with Adolf Hitler or Benito Mussolini while preparing their coffee. For people in Switzerland that scenario is all too possible after a company behind mini-creamers printed photos of the former dictators on a number of containers. [More]

(Scott Miller)

Sears And Kmart Will Close 78 Stores By End Of 2014

Sears Holdings, the parent company of Sears and Kmart, needs to lose less money. Their current plan includes closing underperforming stores, renting out vacant space, and borrowing money from its manifesto-writing CEO. These are all very sensible things to do, but will they be enough to save Sears? [More]

(Patrick Fagan)

Citibank Raises Fees For Accounts, But Plans To Offer Free Credit Reports To Some Customers

Citibank is poised to become the second financial institution to provide customers with free credit scores each month. But that’s only if customers stick with the company after its latest fee hike. [More]

Sears Inventory Clerk Accused Of Stealing $2.6 Million In Merchandise

Sears Inventory Clerk Accused Of Stealing $2.6 Million In Merchandise

If Sears wants to lose slightly less money in the last quarter of 2014, maybe the company needs to check its employees’ metaphorical pockets. For example, there was the employee in a New Jersey distribution center who was recently arrested and accused of stealing merchandise worth $2.3 million, with a retail value of $3.7 million, and selling or bartering the merchandise to people in multiple states. [More]

Sears Closer To Goal Of Becoming Landlord, Leases Parts Of Seven Stores To Primark

Sears Closer To Goal Of Becoming Landlord, Leases Parts Of Seven Stores To Primark

Back in June, we pointed out something interesting about Sears and Kmart: part of the company’s comeback plan is to rent or sell any stores that it can. Vacant buildings seek new owners or tenants, and stores that will remain in business want to sublet part of their space to a roommate to keep the lights on. Today, Sears announced that they’re renting seven spaces to Irish clothing retailer Primark, closing one of their stores to rent out instead. [More]

Kmart Clarifies Layaway Rules For Closing Stores, No One Tells Kmart Employees

Kmart Clarifies Layaway Rules For Closing Stores, No One Tells Kmart Employees

Earlier this week, we shared with you the complaint of some Kmart customers in Ohio who placed items on layaway before learning that the store they had visited was about to close. This affected their payoff date and payments, but a Sears Holdings representative contacted media outlets sharing this story and explained that this is not Kmart’s policy. Unfortunately, nobody bothered to tell people who work at this Kmart. [More]