(Nicholas Eckhart)

Kmart Layaway Customers: Keep Yours Eyes Peeled For Refunds

If you’re one of the many upset people we’ve heard from after Kmart canceled many layaway orders and at first, told some customers refunds might not arrive in time to buy replacement Christmas presents, keep your eyes peeled for that money to be coming back to you soon, if it hasn’t already. [More]

A prohibited toy gun from Amazon, via the NY AG's office.

New York AG Tells Walmart, Amazon, Sears To Stop Allegedly Selling Illegal Toy Guns

New York Attorney General Eric Schneiderman’s office says several retailers are selling illegal toy guns online, as the items don’t carry an orange stripe required to mark them as fakes and not real weapons. His office annoucned today that it issued cease and desist letters to retailers including Amazon, Walmart, Kmart, Sears and more, demanding they stop the alleged illegal sales. [More]

(improbcat)

Kmart Apologizes For Layaway Debacle, Says Some Cancellations Were “Inadvertent”

UPDATE: Sears Holding Company has now posted a new entry on its blog with instructions for customers affected by the layaway fiasco. [More]

(Thomas Hawk)

Kmart Ruins Christmas By Canceling Layaway Orders, Holding Onto Refunds

UPDATE 12/18: Kmart says it’s finished processing all refunds, and customers should be receiving them “soon.”

UPDATE 12/17: Kmart has apologized for the debacle, saying some contracts were “inadvertently” canceled but people still might not get the item they ordered in time. [More]

Eddie Lampert Blogs Mini-Manifesto About Why Sears Has Shed 200 Stores

Eddie Lampert Blogs Mini-Manifesto About Why Sears Has Shed 200 Stores

Americans seem to love and hate their Kmart and Sears stores: our posts linking to unofficial but comprehensive closing lists have been very popular in the last few weeks. Americans apparently love to complain about their Sears Holdings stores, but don’t really want them to go away. Sears Holdings CEO and chief manifesto-writer Eddie Lampert recently took to the company’s blog to explain why the chain is getting rid of up to 200 stores. [More]

New Kmart Ad Encourages Shoppers To Spend Least Amount Of Time Possible In Store

New Kmart Ad Encourages Shoppers To Spend Least Amount Of Time Possible In Store

The secret to successfully shopping at Kmart is to spend as little time inside a Kmart as you can. We think that’s the message of a new Kmart commercial, which portrays the best shopping trip to Kmart as one in which you spend approximately three seconds in the store: long enough to grab your online order, but not long enough to notice the broken floor tiles. [More]

(Scott Miller)

Sears Distribution Center In Mississippi Available For Lease, No One Will Say Why

Great news if you’re in the market for 800,000 square feet of warehouse space: the owner of the building in Mississippi where Sears houses is distribution center is reportedly quietly marketing the facility. Why? Where is Sears going? The company that owns the building won’t say, and of course neither will Sears. [More]

Always Double Check: Stores And Their Websites Still Sell Things At Wildly Different Prices

Always Double Check: Stores And Their Websites Still Sell Things At Wildly Different Prices

To we consumers, it feels like a store’s physical locations and their website are, y’know, all still part of the same store, and should be treated as such. But as we’ve found over and over, a chain’s retail storefronts and their web presence can be two very different beasts, with two different sets of inventory — and at two different sets of prices. [More]

(Scott Miller)

Sears Holdings Admits Plans To Close 105 More Stores, Won’t Say Which Ones

Last week, we shared an updated version of a list naming 109 Kmart and Sears stores reported by employees or local media outlets to be closing by early 2015. While Sears still won’t confirm or deny these reports on a company-wide level, the company did tell investors as part of its quarterly earnings report this week that it plans to close 105 more stores by the beginning of next year. [More]

Unexpected Ways To Save Money On Eyeglasses

Unexpected Ways To Save Money On Eyeglasses

Getting new glasses can be a stressful and expensive endeavor, but doesn’t have to be. You might be familiar with the optical shops at your local Walmart or Costco, but there are even more affordable options that you may not be aware of. If (like me) you’re fearful of having your lenses made and fitted through an online order, there are even options for you. [More]

Where Do People Buy The Stuff They Used To Buy At Sears?

Where Do People Buy The Stuff They Used To Buy At Sears?

Many American consumers have sworn off shopping at Sears and Kmart, their local stores have closed, or they have just forgotten that the chains exist. Business that once went to Kmart now goes to discount store competitors Target and Walmart, logically enough, but where do Americans go for the things that they once bought at Sears? [More]

Report: 109 Sears And Kmart Stores Now Expected To Close By Early 2015

Report: 109 Sears And Kmart Stores Now Expected To Close By Early 2015

There’s more cost-cutting planned at Sears Holdings through the end of this year and the beginning of next year. That news shouldn’t surprise anyone, but the total has increased to 39 Sears stores, and 70 Kmart stores, along with one Sears distribution center, one Kmart distribution center, and three Sears repair centers. [More]

Comcast unveiled a new feature that allows customers to track their service technician.

Is Comcast’s New Appointment Tracker A Time Saver Or An Unrealistic Concept?

We all know that time is precious, and for once it seems like Comcast is agreeing with consumers on that point. The company, which has a decidedly checkered consumer relationship, unveiled a new attempt to project a more consumer-friendly appearance by beginning tests of a new app that allows people waiting on a service call to track where a technician is currently located. [More]

Seems legit.

Terrible People Create Fake Amazon Pages, Convince Walmart To Price-Match Them

It seemed like a great victory for consumers when Walmart announced that it would price-match select online retailers, including Amazon.com. However, because we’re not evil, we didn’t foresee how some people would misuse the price-matching privilege to scam Wally World into selling them video game consoles at cut-rate prices. [More]

Reminder: Beware Of Deferred Interest Credit Card Offers This Holiday Season

Reminder: Beware Of Deferred Interest Credit Card Offers This Holiday Season

Whether you shop online or at brick-and-mortar retailer this holiday season, you’ll undoubtedly be offered countless chances to save money with store-branded financing options offering “0% interest” for six, 12, 18 months. These can be incredibly tempting, but many people don’t realize they are often signing up for deferred interest accounts that can come back to bite you on the rear-end in a very nasty way. [More]

(Nicholas Eckhart)

Employee’s Daughter Asks Kmart To Give Mom Some Time Off On Thanksgiving

Should stores be open on Thanksgiving Day? While some businesses, such as hotels, gas stations, airlines, and even restaurants must be open to keep civilization running and make sure other people can get to their destinations and enjoy their holidays. Yet many non-essential businesses are open. Like Kmart. The child of one Kmart employee is unhappy about this, and wants the store to consider maybe giving her mom, a 21-year employee, the day off. [More]

(Trent Rose) Not the Sears in question. No SUVs visible here.

SUV Drives Into Closing Sears Store, Injures No One

When a driver lost control of her Lexus SUV in the parking lot of a mall in Solon, Ohio yesterday afternoon, the story could have had a tragic ending. Instead, only the driver sustained minor injuries. While there was property damage to the shopping center, the car ended up inside a Sears Grand department store…one that is scheduled to close before the end of the year. [More]

Sears Holdings Ponders Forming A Real Estate Trust, Selling Stores To It

Sears Holdings Ponders Forming A Real Estate Trust, Selling Stores To It

Two things are true about Sears Holdings: the company owns a lot of stores, and those stores are not selling enough merchandise. In order to raise some cash, in the last year the company has spun off its best quality clothing brand, sold shares in its Canadian subsidiary, borrowed money from its CEO, and taken on some roommates. What’s next? Selling some of its stores and leasing them back. [More]