Although Spirit was proud to only receive 40% of the hate from respondents, the figure still far out weighed the hate for other airlines.

Spirit’s Own Survey Confirms What We Already Knew: People Hate The Airline

Back in July, Spirit Airlines announced its “hug the haters” campaign which included an invitation for consumers to share just what they hate about flying with the airline and others operating in the United States. And, as it turns out, travelers don’t exactly want to hug Spirit back. [More]

Bah Humbug: Spirit Airlines Ups Baggage Fee $2 During Holiday Travel Season

Bah Humbug: Spirit Airlines Ups Baggage Fee $2 During Holiday Travel Season

Holidays, especially those that fall in late December and early January, are meant to spread cheer and goodwill toward fellow humans. Apparently the folks over at Spirit Airlines don’t quite get that concept because they’ve decided to up the baggage fees for holiday travelers. [More]

Spirit Airlines Thinks Blinding Yellow Is The Perfect Color For New Planes

Spirit Airlines Thinks Blinding Yellow Is The Perfect Color For New Planes

While most of us eye our closets deciding which pieces will transition best into the new fall-like weather falling over the nation, Spirit Airlines appears to have been a few steps ahead of us. [More]

Spirit Airlines Wants To “Hug The Haters,” Do Better Job Of Explaining Fees

Spirit Airlines Wants To “Hug The Haters,” Do Better Job Of Explaining Fees

After years of being far and away the airline with the highest level of passenger complaints, Spirit now says it wants to begin the healing by offering to “hug the haters.” Of course, what this really means is the company just thinks it can do a better job of explaining why it charges a fee for just about everything under the sun. [More]

These seating options are available for customers beginning today.

Frontier’s “Ultra-Low-Cost” Fare Structure Includes Fees To Use Overhead Bins, Reserve Seats

Is Frontier Airlines the newest Spirit Airlines? Minus the always entertaining missives of Spirit CEO Ben Baldanza, the Denver-based carrier is taking a page from its cheapo fellow airline and changing up its price structure to include, among other things, a fee for carry-on baggage and a reserved seat. [More]

Spirit Airlines CEO: Consumers Complain Because They Don’t Understand Us

Spirit Airlines CEO: Consumers Complain Because They Don’t Understand Us

They say you get what you pay for, so if you’re flying cheaply, should you expect a lower level of customer service? That’s the argument made by Spirit Airlines, which has the highest rate of customer complaints of all domestic airlines. And a new promotion and recent comments from Spirit’s CEO don’t give any indication that the carrier’s attitude will be changing. [More]

It's a little hard to parse that spaghetti-like mess at the lower end of this graph, but it's quite easy to spot Spirit soaring high above the rest of the competition (Source: U.S. PIRG)

Spirit Airlines: The Most Complained-About Carrier In The U.S.

Yes, we’ve repeatedly made fun of delusional Spirit Airlines CEO Ben Baldanza for his claim that his company is the “most consumer-friendly” airline around, especially when it comes in dead-last in traveler opinion surveys and is the only U.S. carrier to make a recent list of the world’s worst airlines. And a new study confirms that Spirit’s passengers are several times more likely to complain than passengers on any other domestic carrier. [More]

8 Things Companies Have Said That Sounded Like April Fool’s Jokes But Sadly Weren’t

8 Things Companies Have Said That Sounded Like April Fool’s Jokes But Sadly Weren’t

For the calendar-challenged, we’ll point out that today is April 1, meaning the Internet is full of phony products, fake stories, doctored photos… so, you know, it’s like most days on the Internet. Rather than serve up a “United Charges Upgrade Fee For Merely Being Jealous Of First-Class Passengers” headline, or a post about Comcast CEO Brian Roberts giving up his job to play Gretl Von Trapp in a regional theater production of The Sound of Music, we’re looking back at some stories that would have been appropriate for April Fool’s. [More]

Everyone Hates Spirit Airlines, Keeps Buying Tickets Anyway

Everyone Hates Spirit Airlines, Keeps Buying Tickets Anyway

Spirit Airlines is one of the fastest-growing airlines in the country. No, really. Sure, they’re a regular contender in our Worst Company in America tournament, and it seems like everyone who has tried the airline complains about the experience. But many of them can’t resist their rock-bottom fares, and just keep coming back. [More]

Southwest Is Only Major Airline Still Barring Gate-To-Gate Use Of Electronic Devices

Southwest Is Only Major Airline Still Barring Gate-To-Gate Use Of Electronic Devices

When the FAA announced last week that it would finally give airlines the authority to allow passengers the use of certain portable electronic devices during takeoff and landing, it said it could take several months for airlines to go through the process of vetting their planes to demonstrate the jets can safely handle radio interference. But in the short time since, every major airline except Southwest now has flights with gate-to-gate use of PEDs. [More]

(afagen)

Hey, Fans Of Canned Wine! Spirit Airlines Has Some Great News For You

Lest you think that Spirit Airlines had finally run out of ways to cut corners, think again. The carrier known for charging fees here, there and everywhere has found another way to keep costs down, this time in the form of canned wine. [More]

Spirit CEO Ben Baldanza believes a low price is the same as good customer service.

Spirit Airlines Comes In Dead Last In Latest Ratings, CEO Still Delusional

Earlier today, our lunch buddies at Consumer Reports released their roundup of the major U.S.-based commercial airlines. And, in what will be a shock to almost no one who follows the travel industry, Spirit received the lowest possible rating in each of the survey’s six categories. The CEO’s response: “We have great customer service.” [More]

(afagen)

Spirit CEO On “Dollar Store Of The Sky” Nickname: We Might’ve Tried To Coin That

Spirit Airlines has a reputation for charging up the whatsit for every and any add-on it can come up with, so we’re not entirely surprised that CEO Ben “Fine, I Suppose We’ll Refund A Dying Man’s Ticket” Baldanza is more than okay with his airline’s reputation as the “dollar store of the sky.” Actually he wouldn’t be surprised if that was something the company came up with itself. [More]

Spirit Decides It Doesn't Want To Be So Reviled After All, Refunds Dying Man's Ticket

Spirit Decides It Doesn't Want To Be So Reviled After All, Refunds Dying Man's Ticket

More than a week after a man with terminal cancer took his gripe with Spirit Airlines public — and after several stern statements by Spirit that it would not, under any condition, bow to public pressure and refund the man his $197 — the airline has bowed to public pressure and is refunding his $197. [More]

Spirit Airlines Knows Everyone Hates It, Really Doesn't Care

Spirit Airlines Knows Everyone Hates It, Really Doesn't Care

Just in the last week or so, Spirit Airlines has made a lot of people mad, what with denying a veteran dying of cancer a refund and then announcing it’ll charge $100 for some carry-on bags. But perhaps unsurprisingly, Spirit doesn’t really give a flying fig if you don’t like it or if it’s got a high number of customer complaints. It’s all about the money, see. [More]

Spirit To Start Charging Up To $100 For Some Carry-On Bags

Spirit To Start Charging Up To $100 For Some Carry-On Bags

Spirit Airlines continues to demonstrate why Consumerist readers nominated the bottom-dollar carrier for the Worst Company In America 2012 tournament. The airline, only one of two U.S. carriers to charge for carry-on bags, has announced it will be jacking up its baggage fees, meaning some people could end up paying $100 per carry-on. [More]

Worst Company In America Round One: Spirit Airlines Vs. Delta

Worst Company In America Round One: Spirit Airlines Vs. Delta

The final day of Round One competition is waiting on the tarmac, ready to take off. Unfortunately, these two airlines would like to charge you for the privilege of voting on which one is worse. [More]

Here It Is, Your Lineup For Worst Company In America 2012!

Here It Is, Your Lineup For Worst Company In America 2012!

Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]