(jdong)

How Should Business Owners Respond To A Negative Online Review?

We know that the proper response of a business to a bad online review shouldn’t be to post their own fake positive ones, or to fine wedding hosts for the bad reviews by their invited guests. Yet what should the proper response be when someone expresses dissatisfaction with your business…or when you take over a business with a history of bad reviews? [More]

Irish Cafe Tells “Loud American’s” & Other Tourists To Stay Away

(Twitter: @mauricecampbell)

Perhaps it’s a form of anti-publicity that the owners hope will turn them into the next Amy’s Baking Company, with people just coming by to see what all the hubbub is about, but a restaurant in Ireland has irked a good portion of its potential customer base with a sign telling tourist — and specifically American tourists — to get lost. [More]

Putting Your Restaurant On A Reality Show About Cruddy Eateries Probably Won’t Save It

Putting Your Restaurant On A Reality Show About Cruddy Eateries Probably Won’t Save It

Going on a reality television show likely won’t fix all of your restaurant’s shortcomings, even if a hot-headed chef uses all the profanities in the world. Just ask the owners of half the restaurants to be featured on Gordon Ramsay’s now-defunct Kitchen Nightmares. Here’s a hint, their eateries are now defunct, too. [More]

Amy’s Baking Company Owner Calls For End To Reddit

Amy’s Baking Company Owner Calls For End To Reddit

It’s been several months since we wrote about the zany owners of Scottsdale, Arizona’s Amy’s Baking Company, the little restaurant that became world-famous after a now-infamous episode of Gordon Ramsay’s Kitchen Nightmares. Nearly six months after claiming that Yelpers were threatening her life, Amy is now calling for an end to Reddit. [More]

Another Weekend, Another Restaurant Owner Meltdown On Facebook

Another Weekend, Another Restaurant Owner Meltdown On Facebook

There was a strange confluence events in downtown Troy, N.Y. this weekend. A concert and several parties, all intended for college students, were canceled at the last minute. Bored young adults roamed the streets. All this was too much for one nearby late-night eatery. The person running their Facebook page had a meltdown that measured about a 7 out of 10, where a 10 is Amy’s Baking Company. [More]

The owner of this recently shuttered Amarillo, TX, restaurant denies ever posting the note seen here.

Restaurant Denies Calling Customers Incestuous Rednecks With Low IQs

A recently closed restaurant in Texas is claiming that it had nothing to do with an angrily worded sign in which area residents are not portrayed flatteringly. But some people believe the eatery is only distancing itself from the sign because an attempt at humor backfired. [More]

Hey! We remember you guys.

Report: Amy’s Baking Company Makes Workers Sign Intense Contract, Shocking No One

Just like death and taxes, one thing that’s always certain is Amy’s Baking Company making the headlines for something terribly entertaining (or just terrible). After a romp through the unbelievable this spring when the restaurant was thrust into the reality TV spotlight by Kitchen Nightmares, the Scottsdale, Ariz. eatery is back in the news: Apparently employees allegedly have to sign a — how shall we say this? — extremely thorough contract. [More]

Reporters Kicked Out Of Amy’s Baking Company After Complaining About Flies In Their Martinis

Reporters Kicked Out Of Amy’s Baking Company After Complaining About Flies In Their Martinis

After a couple weeks of intense media scrutiny and claims that Yelpers were endangering their lives, the owners of Amy’s Baking Company in Scottsdale, AZ, re-opened last week with virtually no drama. But one group of diners say they had an experience similar to what TV viewers saw when the eatery was featured on Gordon Ramsay’s Kitchen Nightmares. [More]

(Reddit)

Amy’s Baking Company Reopens, Offers Disappointingly Little Drama

The Internet was ready for the re-opening of bakery, bistro, and Internet drama factory Amy’s Baking Company. One woman who couldn’t get a reservation literally sat outside of the place munching on popcorn, waiting for…explosions? People with Yelp accounts being ejected from the building with a cannon? Whatever spectators were waiting for, they didn’t get it. The massive security presence at the grand re-opening saw to that. [More]

"I think the show just brought out Amy's inner demonic soul," says former waitress Katy of the famously defensive owner.

Amy’s Baking Company Cancels Press Conference Under Lawsuit Threat From Gordon Ramsay’s Production Company

Operating on the sound principle of “if you can’t say anything nice, shut your trap,” the couple who own Amy’s Baking Company, the famed self-immolating bistro in Arizona, have canceled this afternoon’s press conference. Why is that? Did they decide to dedicate the afternoon to training their new staff and revamping the menu instead? Have too many Yelpers threatened to show up? Well, no–the production company behind Gordon Ramsay’s “Kitchen Nightmares” sent them a letter reminding them that if they “disparage the show, the host, or its producers,” they’ll owe “liquidated damages of $100,000.” Keeping this in mind, they just went ahead and canceled the press conference. [More]

Amy of Amy's Baking Company on My 103.9 in Phoenix this morning.

Owners Of Amy’s Baking Company Say Yelpers Are Endangering Their Lives

After their appearance on Gordon Ramsay’s Kitchen Nightmares catapulted them from being the cranky owners of a Scottsdale, AZ, restaurant to worldwide infamy, the owners of Amy’s Baking Company haven’t really been talking to the media, except to occasionally shout at the cameras that they can’t talk to the media. Then this morning Amy and husband Samy sat down for a local radio interview with another person who has Gordon to thank for her few minutes of fame. [More]

Amy’s Baking Company Needs To Hire 30 People, Held Weekend Job Fair

Amy’s Baking Company Needs To Hire 30 People, Held Weekend Job Fair

The unemployment rate in the Phoenix metropolitan area is lower than the national rate, at only 6.4%. So it’s interesting that the next step in the comeback plan of the restaurant-cafe-Internet trainwreck was a massive job fair yesterday afternoon, in order to get staff in place for tomorrow’s grand re-opening. [More]

Amy’s Baking Company To Re-Open May 21, Hires Damage-Control Publicist

Amy’s Baking Company To Re-Open May 21, Hires Damage-Control Publicist

The saga of previously anonymous Amy’s Baking Company of Scottsdale, AZ, continues, with the eatery — which came out of Gordon Ramsay’s Kitchen Nightmares looking like a heretofore undocumented circle of Hell — scheduling a “Grand Re-Opening” next Tuesday night and hiring a publicist known more for damage control than for shilling restaurants. [More]

"I think the show just brought out Amy's inner demonic soul," says former waitress Katy of the famously defensive owner.

Waitress Fired By Amy’s Baking Company Tells All

In less than a week, Amy’s Baking Company in Scottsdale, AZ, has gone from a local eatery with a reputation for a touchy owner to an Internet sensation (of the worst kind) after appearing on Gordon Ramsay’s Kitchen Nightmares and then apparently going a bit bonkers online in response to all the negative feedback. Now one of the waitresses fired during the making of that Kitchen Nightmares episode is telling all. [More]

"I think the show just brought out Amy's inner demonic soul," says former waitress Katy of the famously defensive owner.

How Not To React To Internet Criticism: The Epic Facebook Meltdown Of Amy’s Baking Company

It appears that the owners of Amy’s Baking Company in Arizona expected an appearance on celebrity chef Gordon Ramsay’s “Kitchen Nightmares” program to vindicate them. They believed that they serve quality food, that they have been unfairly slandered by the entire Internet. Maybe they had never seen the reality program, which features last-ditch efforts to save failing restaurants run by people who are delusional or incompetent…and frequently both. [More]