Dick’s Sporting Goods Sues Modell’s CEO For Allegedly Posing As Dick’s VP

Dick’s Sporting Goods Sues Modell’s CEO For Allegedly Posing As Dick’s VP

When you think of corporate espionage and snooping, you probably think of big manufacturers — electronics, pharmaceuticals, cosmetics, packaged food — trying to learn what the competition is working on. One industry that is unlikely to come to mind is retail sporting goods. [More]

Allowance Inflation? Yeah, It’s A Real Thing And Now Kids Are Rolling In The Dough

Allowance Inflation? Yeah, It’s A Real Thing And Now Kids Are Rolling In The Dough

Gone are the days of going down to the local convenience store to buy a piece of hard candy with your well-earned dime. Now, kids could purchase 500 pieces of hard candy, because they are rolling in the dough when it comes to allowance. [More]

Say it ain't so.

If You’ve Been Waiting To Stream ‘Street Fighter’ On Netflix, You Better Do It Before January 1

Sometimes it seems to go that you don’t know what you’ve got till it’s gone. And by then it’s too late and you’re smacking yourself in the head for putting off that Killer Klowns From Outer Space theme party because it’s no longer streaming on Netflix and there’s no Blockbuster around so you’re out of luck. That and a whole slew of other movies will be unstreamable in the New Year. [More]

Dell Mails Out Holiday Gift Guide With Strange, Imaginary Prices

Dell Mails Out Holiday Gift Guide With Strange, Imaginary Prices

Paul opened up Dell’s “November Gift Guide” earlier this week and saw a great deal on a digital SLR camera (and lens!) from Nikon. It cost only $499. He wanted to take advantage of this great deal, so he hopped right on Dell’s website to buy it. That’s when he learned that the prices in the November gift guide only applied for a fleeting moment, possibly before he even received it in the mail. Update, 11/20/12: Hey, look at that! The price suddenly fell for some reason that we’re sure had nothing whatsoever to do with this post! [More]

Dell Outlet Sends Tablet With Wrong Windows Version, No Product Key, Shrugs

Dell Outlet Sends Tablet With Wrong Windows Version, No Product Key, Shrugs

James got to play with a Dell Latitude 10 tablet at a trade show, and wanted one for himself. When he saw the tablet available in Dell’s online outlet store with a big coupon, he knew it was time to bring it home. He did. He didn’t realize that ordering from Dell’s outlet meant that maybe the packaging wouldn’t be as fancy as a new tablet. He didn’t realize that Dell would send him a system with an insufficient installation of the wrong operating system, and no product key so he could just go reinstall it himself. [More]

Cast Into Alienware’s Dell Hell, Not Sure Why

Cast Into Alienware’s Dell Hell, Not Sure Why

Tommy is trapped in one of the more tragic outer circles of Dell Hell. His sin? He’s not entirely sure, and Dell will not tell him. All he knows is that his Alienware laptop won’t charge, his account is mysteriously “on hold,” and no one at Dell will talk to him. [More]

Another trip to the anti-repair facility.

Dell Hell: Every Time Dell Touches My Computer, They Break It More

There are many ways to define “Dell Hell,” but Todd’s situation certainly is a perfect example. Every time Dell gets hold of his computer to repair it, things get worse. It began with a simple battery charging issue. When it came back to him, it wouldn’t accept half of his RAM. After another motherboard replacement, the fan went rogue and the keyboard wouldn’t light up. Dell sent Todd a refurbished replacement computer, which wouldn’t turn on at all. At this point, he probably wishes he only had trouble getting the battery to charge. [More]

(We see what you did there.)

Here’s What Happens When Guy Fieri Doesn’t Register The Domain For His Restaurant’s Name

We all had a good chuckle back when frost-tipped, backward sunglasses-wearing celebuchef Guy Fieri opened his Times Square Restaurant, Guy Fieri’s American Kitchen & Bar. He had “donkey sauce” on the menu! Tee hee! Etc. But despite the maelstrom of media surrounding that restaurant’s opening, it seems Fieri or someone on his team forgot to do a very important thing — purchase the domain name of the restaurant. [More]

Dude!

Ten Years Later, Maybe The ‘You’re Getting A Dell’ Dude Can Save Dell

Some of our younger readers may not recall the “Dude, you’re getting a Dell” television spots where an extremely knowledgeable college-aged guy intervenes during shopping trips to talk parents into buying Dell PCs for their kids. The spots ran from 2000 to 2003, and were pretty memorable. (Memorable enough that readers still refer to them, ten years on, when complaining to us about Dell.) As Dell’s sales and reputation have fallen, they’re considering going private, and even Microsoft might invest. But maybe there’s another solution to the company’s woe’s. Bring back the Dell Dude. [More]

To Dell Hell And Back, With A Refund

To Dell Hell And Back, With A Refund

When we first heard from Dan a few weeks ago, he had been sent to endure punishment in Dell Hell for his sins. His principal sin, of course, was purchasing a computer from Alienware, a once-beloved company now owned by Dell. The products still look cool, but it’s Dell providing the technical support, with all of the competence and generosity that implies. His computer continued to fail. Dell sent a replacement, which was supposed to resolve this, Instead, he reached even more advanced and frustrating levels of Dell Hell. Finally, through persistence (and maybe having his story appear here on the site) he was able to make a deal with Dell and escape with his soul. And a refund. [More]

Dell Kicks It Old-School, Makes Me Place Orders With An Actual Person

Dell Kicks It Old-School, Makes Me Place Orders With An Actual Person

Reader E. has encountered an interesting problem with Dell. I always thought that the point of purchasing a computer online was that you could place the order yourself, with a printed confirmation page and the ability to check all of the numbers carefully before hitting the “submit” button. In E’s experience, though, Dell representatives insist on taking your order directly over web chat or over the phone. This isn’t necessarily a problem, but it became one when she was quoted one price over web chat and charged a different one, and had no evidence of this because Dell redacts numbers from chat transcripts. [More]

Computer That Touches Itself Comes Back From Dell In Worse Shape, Michael Dell Swoops In

Computer That Touches Itself Comes Back From Dell In Worse Shape, Michael Dell Swoops In

Remember Travis, the college-bound student whose touchscreen Dell laptop keeps moving the mouse pointer around on the screen, among other problems? When we last heard from him a week ago, he was waiting for the computer to return to him from Dell’s repair depot after two in-home tech visits, and he hoped the problems would be fixed. They weren’t. All Dell did was replace the wireless card. So he turned to the advice we gave in the post, and wrote to Michael Dell. This got him a new laptop for his trouble. [More]

Relegated To Alienware's Own Dell Hell

Relegated To Alienware's Own Dell Hell

There are many circles of Dell Hell. The difference between Dell Hell and Dante’s version of hell, though, is that Dante imagined sinners consigned to different levels of hell according to what they had done wrong in their lives. Your fate in Dell Hell is assigned pretty much at random, according to which model of computer you own, which technical support representatives you happen to encounter, and pure good or bad luck. Apparently, Dan’s first sin was buying an Alienware computer less than a year ago. His second sin, apparently, was having technical problems slightly out of the ordinary. [More]

Laptop Owner Stuck In Dell Hell While Waiting For Refund

Laptop Owner Stuck In Dell Hell While Waiting For Refund

If you’re a regular reader of Consumerist, you are probably aware that Dell Hell is usually reserved for Dell customers who are trying to get their hardware fixed or replaced. But here’s the tale of a man who has spent months just waiting for a refund from the company. [More]

Your Computer Was Built In 2007 And That's All There Is To It

Your Computer Was Built In 2007 And That's All There Is To It

Max was trying to be all “yay, local business!” and bought his notebook computer less than a year ago from a local independent retailer. This computer wasn’t built by that local store, though. It came from Gateway. According to Gateway’s records, they don’t even have parts for it anymore, since it had been manufactured in 2007 or 2009. Even though it came new in the box with Windows 7 installed. Remember, that operating system that wasn’t released until 2009. According to Gateway, Max’s computer is so positively ancient that Gateway doesn’t even keep the parts for it around anymore. The computer that he bought new–or so he thought–less than a year ago. [More]

Dell Tech Support Manager: 'Sell Your Computer, Buy Something Not Made By Dell'

Dell Tech Support Manager: 'Sell Your Computer, Buy Something Not Made By Dell'

Andrew had a beautiful and relatively modest dream as a teen. He wanted to own an Alienware gaming computer. When he became an adult, he was able to achieve that dream by purchasing a M14x laptop. There was no happy ending for the man and his computer, though. It has needed to be sent back to Dell five times already. He bought it in August. Of 2011. He hasn’t even owned it for a whole year yet. [More]

Audit Finds That Foxconn Workers Are Laboring Under Crappy Conditions

Audit Finds That Foxconn Workers Are Laboring Under Crappy Conditions

While it turned out that monologuist Mike Daisey made up a bunch of stuff about working conditions at Foxconn, that doesn’t mean that things there are all sunshine and roses. A recent labor audit found the giant Chinese manufacturer has working conditions that need a whole heck of a lot of improvement. [More]

Dell Sends Technician To Your Office To Break Your Laptop

Dell Sends Technician To Your Office To Break Your Laptop

Experienced customer service wranglers will tell you that if you’re going to buy products from Dell, buy them as a small business owner, since they get better customer support. I’d hate to see what kind of support reader Benjamin would be getting for his Vostro notebook computer if he weren’t a small business owner, then. [More]