Greg and Dmitry would really like to know where their $1,800 is. TD Bank doesn't seem to share their enthusiasm. Neither does Chase.

TD Bank says Chase has it. Chase says TD has it. Oopsies!

Greg and Dmitry write:

Dear Consumerist,

We've been having a real nightmare with TD Bank in the past week, not to even mention the basic delays we've experienced since late September. We don't know what to do.

We are a small web design company. We don't have thousands and thousands of dollars in the bank. But we work hard and expect our money to be protected.

We wrote a check to one of our employees on October 12th. He deposited it on October 13th. On October 14th he received a letter from his bank (Chase) saying that the money was being held. He can see the money in his account, but cannot access. The $1800 has left our account.

We've called our bank (TD Bank) to see where the money is, they tell us Chase has the money. Our employee calls his bank, they tell him TD Bank has the money. We've spent hours on the phone talking to employees who can't seem to think of anything besides what's displayed on their computer screen.

The banks won't talk to each other because Chase will only talk to the account holder, and they refuse to do a 4 way call to get us all on the line.

Yesterday, my business partner and I went into our branch to find out there was a 2 hour line to speak to someone. We had to leave.

Today we came back and noticed there was no line. Why wasn't there a line? Because the computer system is down.

We then noticed that the LCD screens displaying promos for the bank had an interesting error in the middle of the screen. Their Norton AntiVirus subscription had expired

This is all so frustrating. We don't know what to do. We want to close our account with TD Bank, but feel we can't because then they really won't help us retrieve our lost funds.

Any advice would be greatly appreciated.

Thank you,
Greg & Dmitry

Is this yet more fallout from the TD Bank and Commerce Bank data merger leaving massive amounts of transaction backed up? Or something else? The last reader we posted about a href="http://consumerist.com/5382687/td-bank-mans-100000-misplaced">had $100,000 in limbo, and it took him walking into the bank and mentioning how he was thinking about filing a police report to clear things up.

Though banks are within their rights to place holds on the funds, and can take up to 11 days (this email was sent to us on the 11th day after the check was cashed), simply saying "the other guy has it" is not a valid explanation.

Are there no words in the Canadian language for "customer service?"

RELATED: TD Bank: Man's $100,000 Misplaced

(Photo: Sister72)