If you're having a problem with Buy.com and regular customer service can't or won't help you, here's a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:

Buy.com
Neel Grover, CEO
neelg@buy.com
949-389-2000 x 2101
949-448-5400 (ask for Mr. Grover's office)
BuyServices Inc.
85 Enterprise, Suite 100
Aliso Viejo, CA92656

Fred Martin VP Customer Service
949-389-2000 x 2150
fredm@buy.com
Doug Pearce Director of Customer Service
dougp@buy.com

Steven A Blum, Chairman, Founder
(949) 443-1030
3 Ritz Cove Drive
Dana Point California 92629
or
3400 Toro Canyon Rd
Austin, TX 78746