At least Verizon is being honest about the fact that they're not going to read your emails, right?

Reader Vince says:

I was attempting to contact Verizon FiOS about their recent TV channel lineup change (Verizon did not report the change to outside providers so both of my $400 TiVo HDs are basically rendered useless because they have the wrong channel lineup data) when I noticed the disclaimer at the top of the email “support” page.

What's the matter, Vince? Don't you like talking to robots?

Verizon Central